Climate Change Data

Environmental Metrics

ESG Focus Areas

• Cherishing Our Planet
• Collaborative Partnerships
• Culture of Trust

Environmental Achievements

• Reduced absolute Scope 1 and 2 Greenhouse Gas emissions in Singapore by 25% from the FY2018/19 baseline level.
• Launched Electric Scooters and Vans in FY2021/22
• Recycled materials used in the refreshed SingPost’s smartpac series for eCommerce
• Achieved energy savings of over 2,193,000 kWh, equivalent to powering up more than 480 four-room HDB flats in Singapore annually

Social Achievements

• 108 SingPost staff received Excellence Service Award
• Over $300,000 in donation/ sponsorships for the community in Singapore
• Expansion of PostPal smart letter box pilot initiative to new neighbourhoods in FY2021/22
• ~36% women representation in senior management

Governance Achievements

• Zero Significant fines and non-monetary sanctions
• Enhanced SingPost App for improved customer experience and protection against cyber scams

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to COVID-19
• Increasing regulations on packaging use and disposal
• Consumer demand for environmentally friendly, low-waste alternatives
• Violation of socio-environmental laws/standards by third party vendors
• Employee disengagement and dissatisfaction
• High turnover rates
• Low productivity
• Employees lacking required skills
• Non-compliance with laws relating to bribery, anti-corruption, fraud, and marketing practices

Mitigation Strategies

• Optimised supply chain networks to maximise efficiencies and adopted a forward-looking procurement approach
• Adopt a circular economy by reducing resource use, and using reusable, recyclable materials
• Engage third-party vendors with a demonstrated commitment to good ESG practice
• Recruit and retain talent by ensuring the physical and mental well-being of employees
• Ensure compliance with the relevant local laws; build an ethical culture within the company

Supply Chain Management

Supplier Audits: Approximately 24% of new suppliers screened with social and governance criteria in FY2021/22

Responsible Procurement

• Supplier Code of Conduct referencing the Ten Principles of the UN Global Compact
• ESG considerations in procurement
• Digitalisation of procurement operations

Climate-Related Risks & Opportunities

Physical Risks

• Physical climate-related impacts on operations and assets

Transition Risks

• Transition impacts; changing customer preferences for green products

Opportunities

• Integrate climate risk into risk management; develop physical and transitional climate risk assessment and adaptation plans; build emissions reduction plans

Reporting Standards

Frameworks Used: GRI Standards: Core Option

Certifications: ISO 9001:2015 (Parcel Processing and Delivery network), LowCO2 certified (CouriersPlease)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• 3, 5, 9, 10, 12, 13

The three pillars of SingPost's sustainability framework (Cherishing Our Planet, Collaborative Partnerships, and Culture of Trust) are mapped to these SDGs.

Sustainable Products & Innovation

• Redesigned smartpac series with recyclable packaging
• PostPal smart letterbox

Awards & Recognition

• 108 SingPost staff received EXSA award
• CouriersPlease nominated as a finalist for the 2021 Australian Workplace Health & Safety Awards

Environmental Metrics

ESG Focus Areas

• Climate Action and Resilience
• Resource Efficiency and Waste Management
• Responsible Supply Chain
• Product and Service Innovation
• Customer Experience
• Employee Engagement and Talent Practices
• Health and Safety
• Ethical and Transparent Business Practices
• Data Privacy and Cybersecurity
• Community Investment

Environmental Achievements

• 30% reduction in Scope 1 and 2 carbon emissions from FY2018/19 for Singapore operations
• Achieved BCA Green Mark Gold Plus award for SingPost Centre (Commercial)
• Approximately 32% of owned delivery fleet in Singapore converted to electric vehicles
• 21% operational recycling rate achieved

Social Achievements

• Launched Human Rights Policy, Diversity and Inclusion Policy for employees, and updated Board Policy on Diversity and Inclusivity and Supplier Code of Conduct
• ~37% women representation in senior management
• Launched POPDrop initiative, a carbon-efficient and automated self-service drop off service
• Zero work-related fatalities
• 22% improvement year-on-year in Loss Time Injury Frequency Rate
• 98 SingPost staff received Excellence Service Awards

Governance Achievements

• ESG performance linked to Management Committee members’ remuneration
• Winner of the Diversity Category of the Singapore Corporate Governance Award
• Zero significant fines and non-monetary sanctions
• Updated Board Policy on Diversity and Inclusivity to include targets for female representation

Climate Goals & Targets

Environmental Challenges

• Global geopolitical uncertainty, supply chain disruptions, and economic volatility
• Climate change impacts on operations and assets
• Transitional impacts on business due to climate change
• Increasing regulations on packaging use and disposal
• Consumer demand for environmentally friendly, low-waste alternatives
• Violation of socio-environmental laws/standards by third-party vendors
• Employee disengagement and dissatisfaction
• Non-compliance with laws relating to bribery, anti-corruption, fraud, and marketing practices
• Non-compliance to data protection laws, data theft, operational disruptions from the breach of critical information infrastructure

Mitigation Strategies

• Operationalised environmental policy with initiatives such as optimising operational efficiency, minimising wastage, utilising renewable energy, introducing internal carbon price, effecting modal shifts, and adopting low carbon technology
• Conducting climate scenario analysis to identify exposure to potential climate-related physical and transition risks
• Aligning practices with TCFD recommendations
• Developing Scope 3 emissions inventory
• Adopting a circular economy by reducing resource use and using reusable, recyclable products and materials
• Engaging third-party vendors with a demonstrated commitment to good ESG practices
• Recruiting and retaining talent by ensuring employee well-being and supporting career development
• Ensuring compliance with relevant laws and regulations and building an ethical culture
• Building customer trust through data privacy protection and establishing a cybersecurity framework

Supply Chain Management

Supplier Audits: Approximately 64% of new suppliers screened on ESG criteria

Responsible Procurement

• Supplier Code of Conduct
• ESG criteria screening for new suppliers
• Incorporation of ESG requirements in procurement process

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Extreme heat
• Extreme winds
• Coastal inundation
• Soil subsidence
• Forest fires

Transition Risks

• Increased electricity costs
• Transition to lower emission technologies

Opportunities

• Development of energy-efficient products and services
• Integration of climate risk into risk management

Reporting Standards

Frameworks Used: GRI Standards 2021, TCFD recommendations

Certifications: ISO 9001:2015 (LogHub), BCA Green Mark Gold Plus (SingPost Centre)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3 (Good Health and Well-being)
• Goal 5 (Gender Equality)
• Goal 7 (Affordable and Clean Energy)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 10 (Reduced Inequalities)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)

SingPost's initiatives contribute to these goals through various programs and targets related to health and safety, diversity and inclusion, renewable energy, innovation, community investment, waste reduction, and climate action.

Sustainable Products & Innovation

• Sustainable smartpac polymailer series
• smartpac Business reusable packaging
• POPDrop automated parcel drop off box

Awards & Recognition

• Singapore Corporate Governance Award (Diversity Category)
• BCA Green Mark Gold Plus (SingPost Centre)

Environmental Metrics

ESG Focus Areas

• Climate Action and Resilience
• Resource Efficiency and Waste Management
• Responsible Supply Chain
• Product and Service Innovation
• Customer Experience
• Employee Engagement and Talent Practices
• Health and Safety
• Community Investment
• Ethical and Transparent Business Practices
• Data Privacy and Cybersecurity

Environmental Achievements

• Reduced Scope 1 and 2 carbon emissions in Singapore by 26% from the FY2018/19 baseline level (4% year-on-year improvement)
• Reduced Scope 1 and 2 carbon emissions globally by 11% year-on-year
• 37% of total owned delivery fleet in Singapore converted to Electric Vehicles (EVs)
• Expansion of onsite Solar Generation at two facilities
• Achieved approximately 23% operational recycling rate

Social Achievements

• Recognised as a Great Place to Work® Certified™ company in Australia, China, Singapore, and Taiwan
• Introduced a mental wellness framework for employees
• Achieved 90% employee engagement survey completion rate
• ~36% women representation in senior management
• Zero work-related fatalities

Governance Achievements

• Achieved Cyber Trust Mark Certification
• Executive Compensation Linked To ESG: Yes (since 2021)

Climate Goals & Targets

Environmental Challenges

• Supply chain activities generate roughly 60% of all carbon emissions globally
• Potential physical climate-related impacts on operations and assets; transitional impacts on business
• Violation of socio-environmental laws/standards by third-party vendors
• Not meeting customer expectations
• Employee disengagement and dissatisfaction
• Inherent health and safety vulnerabilities from business operations
• Non-compliance with laws relating to bribery, anti-corruption, fraud, and marketing practices
• Non-compliance to data protection laws, data theft, operational disruptions from the breach of critical information infrastructure

Mitigation Strategies

• Developed an overarching strategy and different pathways for emissions across its global operations
• Integrated climate risks into its risk management protocols; developed physical and transitional climate risk assessments and adaptation plans
• Engaged third-party vendors with a demonstrated commitment to good ESG practices
• Automation and digitalisation; product development that caters to socio-environmental aspects
• Recruit and retain talent by ensuring the physical and mental well-being of employees
• Safeguarding occupational health and safety through provision of access to healthcare services
• Ensure compliance with the relevant local laws; build an ethical culture within the company
• Gain competitive advantage by building customer trust

Supply Chain Management

Supplier Audits: All new suppliers with contracts exceeding S$200,000 screened with ESG criteria

Responsible Procurement

• Supplier Code of Conduct
• ESG criteria screening
• Integration of ESG considerations into procurement process
• Sustainable packaging requirements
• Internal carbon price incorporated into key investments

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Flooding
• Extreme heat
• Soil subsidence
• Surface water flooding

Transition Risks

• Increased pricing of GHG emissions
• Transition to lower emission technologies

Opportunities

• Integrate climate risk into risk management
• Develop physical and transitional climate risk assessment and adaptation plans
• Build emissions reduction plans
• Changing customer preferences for green products

Reporting Standards

Frameworks Used: GRI Standards 2021, TCFD recommendations

Certifications: Great Place to Work® Certified™, Cyber Trust Mark

Third-party Assurance: No third-party assurance

UN Sustainable Development Goals

• SDG 7 (Affordable and Clean Energy)
• SDG 9 (Industry, Innovation and Infrastructure)
• SDG 12 (Responsible Consumption and Production)
• SDG 13 (Climate Action)

Mapped to relevant UN SDGs within Sustainability Framework

Sustainable Products & Innovation

• Eco-friendly packaging options
• Smartpac Business reusable packaging solution
• POPDrop automated parcel drop-off box

Awards & Recognition

• World Post and Parcel Awards 2023 (Best Innovation Strategy and Commitment to Sustainability)
• Singapore Business Review National Business Award (E-Commerce category)
• Australian Retail Innovators Awards (Research & Strategic Focus Award)
• NORA - National Online Retailers Association Solution Partners Awards (Best Carrier in 2023)