Crawford & Company

Climate Impact & Sustainability Data (2017, 2022)

Established a Global Third Party Risk Management Policy to identify, measure, monitor, and report third-party supplier risk.

Risks associated with using third parties, including disruptions, delays, denigration of transaction processing, customer service, IT & physical security, and data privacy.
Managing risks associated with complex third-party relationships, including foreign-based third parties and subcontractors.

Phased implementation of the TPRM Policy.
Risk rating framework (Tier 1, Tier 2, Tier 3) to determine due diligence, documentation, monitoring, and off-boarding processes.
Due diligence on all potential third parties before contracting.
Oversight and performance monitoring of Tier 1 and Tier 2 third parties.
Periodic risk reassessments for Tier 1 and Tier 2 third parties.
Procedures for off-boarding third-party suppliers.
Succession plans for Tier 1 third parties providing critical services.
Annual policy review and risk assessment.
Policy exception process.
Training and awareness programs for personnel.

Developed a new soil management policy called Zero to Landfill in the UK to promote sustainable soil management.
Developed sustainability approach with objectives to measure and reduce greenhouse gas emissions, consume resources responsibly, be a good steward of nature, and collaborate with partners to achieve a nature positive position.

Continued to offer employee assistance programs and free access to the mental wellbeing platform Headspace.
Offered managers training and tools to destigmatize mental health struggles of employees.
Introduced the ABILITY! employee resource group for individuals with disabilities and their allies.
Conducted employee Pulse surveys with a 75% response rate, showing favorable scores on empowerment and customer-centricity.
Offered Manager Acceleration Program (MAP) and Emerging Leaders Program.
Supported various community projects through Global Day of Service and Crawford Cares.
Broadspire Charity Golf Tournament donated over $200,000 to Kids' Chance and SOS Children's Villages.

Maintained 45% representation of women and minorities on its eleven-member board.
Achieved close to 100% completion of annual global compliance training across the entire global workforce.
Implemented global information security policies and procedures to protect data.
Published Code of Business Conduct and Ethics and Conflict of Interest Disclosure.

Short-term Goals:

Addressing materiality, compliance and stakeholder expectations in sustainability.
Reducing carbon footprint.

Identified a carbon reporting software to assist with data capture, carbon benchmarking and sustainability targets.
Emphasizing technology-based solutions, decreasing real estate space, monitoring impact on fleet usage and minimizing work commute by promoting agile working programs.

Procuring goods and services in ethical, sustainable and socially responsible ways that reduce the environmental footprint of our operations and supply chain