Climate Change Data

Webhelp

Climate Impact & Sustainability Data (2021, 2022)

Reporting Period: 2021

Environmental Metrics

Total Carbon Emissions:161196 tCO2e (with rebound effect from remote work)
Waste Generated:450 tons of CO2e from waste
Carbon Intensity:1.9 tons of CO2e per employee (2021)

ESG Focus Areas

  • Human Rights
  • Labor
  • Environment
  • Anti-Corruption
  • Diversity, Equity & Inclusion
  • Climate Change
  • Sustainable Procurement
  • Community Investment
  • Employee Well-being

Environmental Achievements

  • Reduced carbon emissions through various initiatives (specific figures not provided, but a 4.3% annual reduction target is mentioned)
  • Increased recycling rates (25% globally)
  • Avoided 240,000 single-use plastic cups in the UK
  • Implemented water-saving technologies across multiple sites
  • Sustainable refurbishment of UK office with significant carbon savings

Social Achievements

  • ~10% of new recruits in 2021 came from impact hiring initiatives
  • Launched Wellness Matters mental health initiative
  • Launched WebHEALTH global health and well-being program
  • Achieved 8.4/10 on Diversity, Equity & Inclusion Index
  • Launched Women@Webhelp program to advance gender balance
  • Partnership with Blossom Care Solutions to combat period poverty in South Africa
  • Supported various local communities through Think Human Foundation

Governance Achievements

  • Implemented Phonethics whistleblowing platform
  • Updated various policies (anti-bribery, ethics, gifts & hospitality, etc.)
  • Conducted anti-bribery risk mapping and deployed mitigation plan
  • Achieved Bronze Level in first global Ecovadis rating
  • 16 Webhelp countries certified ISO 27001

Climate Goals & Targets

Medium-term Goals:
  • Reduction in carbon emissions aligned to 1.5-degree target by 2030
Short-term Goals:
  • Increase impact hiring to 10-15% of new hires annually by 2025

Environmental Challenges

  • Climate change impacts
  • Youth unemployment in various regions
  • Period poverty in South Africa
  • Digital pollution
  • ESG risks in supply chain
Mitigation Strategies
  • Roadmap aligned with the Paris Agreement
  • Impact hiring initiatives
  • Partnership with Blossom Care Solutions
  • Digital Clean Up challenge
  • Sustainable Supplier Program
  • ESG-related controls in procurement

Supply Chain Management

Supplier Audits: Ecovadis used for supplier sustainability assessment

Responsible Procurement
  • Sustainable Supplier Program
  • Supplier code of conduct
  • ESG embedded in sourcing process

Climate-Related Risks & Opportunities

Physical Risks
  • Droughts, floods, wildfires

Reporting Standards

Frameworks Used: Greenhouse Gas Protocol, CDP, Ecovadis, SBTi (commitment to submit targets)

Certifications: ISO 14001 (UK & Turkey), ISO 50001 (UK), LEED (Athens office), ISO 27001 (16 countries)

UN Sustainable Development Goals

  • Goal 1: No Poverty
  • Goal 3: Good Health and Well-being
  • Goal 4: Quality Education
  • Goal 5: Gender Equality
  • Goal 8: Decent Work and Economic Growth
  • Goal 10: Reduced Inequalities
  • Goal 11: Sustainable Cities and Communities
  • Goal 12: Responsible Consumption and Production
  • Goal 13: Climate Action
  • Goal 17: Partnerships for the Goals

Various initiatives contribute to these goals (detailed in the report)

Awards & Recognition

  • Global Impact Sourcing Award (IAOP)
  • Trophée de l’Egalité Professionnelle (Morocco)

Reporting Period: 2022

Environmental Metrics

Total Carbon Emissions:Not disclosed
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Sustainability
  • Employee Well-being
  • Customer Trust
  • Responsible Consumption
  • Circular Economy

Environmental Achievements

  • Not disclosed

Social Achievements

  • Improved employee well-being and performance through a custom HR solution, resulting in 75% employee satisfaction and 9.6/10 average score for constructive conversations with management.

Governance Achievements

  • Not disclosed

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Not disclosed
Short-term Goals:
  • Not disclosed

Environmental Challenges

  • Uncertainty in the business world due to pandemics, ecological crises, inflation, and war.
  • Lack of consumer confidence in data protection.
  • Risk of greenwashing.
  • Need for more effective and compassionate debt collection methods.
Mitigation Strategies
  • Focusing on sustainability practices and building trust with customers and employees.
  • Implementing data-driven solutions to improve employee well-being and performance.
  • Promoting transparency and clear messaging regarding sustainability initiatives.
  • Developing compassionate and effective debt collection mechanisms that prioritize customer relationships.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Not disclosed

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: GHG Protocol, SBTi (Science-Based Targets initiative)

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • Not disclosed