Microsoft
Climate Impact & Sustainability Data (2023)
Reporting Period: 2023
Environmental Metrics
Social Achievements
- Furthered sustainability goals. Sustainability improvements and cost savings reduce training material waste and emissions associated with travel.
- Improved quality with enhanced employee experience. Holographic work instruction through Dynamics 365 Guides accessible via HoloLens 2 improves employees’ productivity with 3D, step-by-step, holographic step cards that reduce errors, increase efficiency, ensure that procedure is followed safely, and overall improve the quality of work.
- Attract, hire, and retain higher-quality employees. Leveraging HoloLens 2 and Dynamics 365 Guides and Remote Assist helps differentiate a company recruitment strategy by using the latest and greatest technology, leading to cost saving in acquiring and retaining highly talented employees.
- Protected health and safety. According to interviewees, MR instructions helped employees get through repetitive tasks more quickly — and could protect life and health. Not following procedures exactly as intended could lead to dangerous scenarios in a manufacturing context. HoloLens 2 with Guides enabled technicians to follow instructions that provided guidance and training while doing their work, ensuring procedures are followed safely.
- Improved compliance. Process guides helped technicians using HoloLens 2 follow the steps properly, helping meet compliance standards.
Climate Goals & Targets
Environmental Challenges
- Travel to provide assistance in solving complex problems that on-site teams could not fix.
- Training technicians to complete complex tasks and repairs.
- Training processes were only documented in Excel with static pictures.
Mitigation Strategies
- Enable expert technicians to remotely assist on-site workers with complex tasks.
- Create guides that technicians can use to solve problems and complete repairs that they would not have been able to otherwise.
- Enable the user to receive hands-free instruction and is intuitive and reliable to use on the manufacturing line for extended periods of time.