Climate Change Data

Sapiens International Corporation

Climate Impact & Sustainability Data (2020, 2022, 2023)

Reporting Period: 2020

Environmental Metrics

Renewable Energy Share:100% in UK office
Total Energy Consumption:2,445,360 kWh (70% of office space)
Water Consumption:542,352 liters (64% of office space)

ESG Focus Areas

  • Advanced Sustainable Technologies and Solutions
  • Energy Efficient Data Centers
  • Energy Management
  • Green IT Practices
  • Green Office Practices
  • Greenhouse Gas Emissions (GHG)
  • Waste Management
  • Community Engagement
  • Development of Innovation
  • Employee Attraction and Retention
  • Employee Development and Career Growth
  • Employee Diversity
  • Employee Engagement and Satisfaction
  • Employee Wellbeing and Motivation
  • Sustainability in the Supply Chain
  • Business Continuity
  • Corporate Governance
  • Customer Satisfaction and Dialogue with Customers
  • Data Privacy and Cybersecurity
  • Ethical Business Practices
  • Intellectual Property Protection and Competitive Behavior
  • Managing Systematic Risks from Technology Disruption

Environmental Achievements

  • Reduced employee turnover by 2% Year-over-Year
  • UK office operates fully on renewable energy
  • Reduced energy, water, and fuel consumption (primarily due to COVID-19 pandemic)
  • Four offices with green certification (LEED Gold, Energy Star, BREEAM Excellent)

Social Achievements

  • Grew number of employees by 21% year-over-year
  • Provided mentorship to 6 InsurTech Startups
  • 35% Women employees, 33% Women in Tech positions, 50% Women in the Company Executive Management
  • Implemented 'Together, Wherever' and 3C approach (Connect, Collaborate, Communicate) for remote work
  • Launched employee mental support service in several countries
  • Global health week with health-conscious activities
  • Continued community activities focusing on children and youth, healthcare, and less fortunate populations
  • Helped accelerate the vaccination process of 7,000 people daily in Hamburg, Germany

Governance Achievements

  • Strong set of corporate values that inspire ethical behavior in decision-making
  • Strong management system to ensure ethics and security issues are given due weight
  • Zero tolerance for corruption and bribery, no cases reported in 2020
  • Zero tolerance for harassment and discrimination, one discrimination complaint received and dismissed

Climate Goals & Targets

Long-term Goals:
  • Move all IT operations to the cloud (reducing energy usage and e-waste)
Medium-term Goals:
  • Roll out Career Path program globally
Short-term Goals:
  • Maximize sustainable business opportunities and operate in a more environmentally friendly way

Environmental Challenges

  • COVID-19 pandemic impacting global economic activities and requiring rapid adaptation to remote work
  • Cyber events resulting in brief service interruption (addressed with further controls and preventative actions)
Mitigation Strategies
  • Shifted to working from home, implemented work-from-home practices
  • Implemented 'Together, Wherever' and 3C approach for remote work
  • Adjusted annual performance management process
  • Deployed new wellbeing-related programs
  • Provided special support to India-based employees during COVID-19 spike
  • Increased security budget, team, and implemented additional technological solutions for cybersecurity

Supply Chain Management

Supplier Audits: Survey of biggest suppliers to understand environmental policies and practices

Responsible Procurement
  • Working mostly with vendors in the countries we operate in to support local businesses and economies

Climate-Related Risks & Opportunities

Opportunities
  • Moving to the cloud to reduce energy usage and e-waste

Reporting Standards

Frameworks Used: GRI SRS core level, SASB standards

Certifications: ISO 27001 (Corporate, Development and Managed Services divisions), ISO 27017 (Managed Services division)

UN Sustainable Development Goals

  • SDG 4 (Quality Education)
  • SDG 5 (Gender Equality)
  • SDG 7 (Affordable and Clean Energy)
  • SDG 8 (Decent Work and Economic Growth)
  • SDG 12 (Responsible Consumption and Production)
  • SDG 13 (Climate Action)

Integrating targets into business activities to create positive environmental and socio-economic change

Sustainable Products & Innovation

  • Sapiens Digital Suite
  • Sapiens Ecosystem
  • Sapiens ChatBot
  • Sapiens LiveChat
  • Panex (sum.cumo software)

Awards & Recognition

  • Numerous industry recognitions from leading industry analysts
  • XCelent awards
  • Gartner Magic Quadrant Leader awards
  • Model Insurer Award (Celent)

Reporting Period: 2022

Environmental Metrics

Total Carbon Emissions:455 tCO2e (Scope 1), 2167 tCO2e (Scope 2 location-based), 1798 tCO2e (Scope 2 market-based)
Scope 1 Emissions:455 tCO2e/year
Scope 2 Emissions:2167 tCO2e/year (location-based), 1798 tCO2e/year (market-based)
Renewable Energy Share:20%
Total Energy Consumption:3,973,000 kWh/year
Water Consumption:10,487,000 liters/year

ESG Focus Areas

  • Advanced Sustainable Technologies and Solutions
  • Energy Efficient Data Centers
  • Energy Management
  • Green IT Practices
  • Green Office Practices
  • Greenhouse Gas Emissions (GHG)
  • Waste Management
  • Business Continuity
  • Corporate Governance
  • Customer Satisfaction and Dialogue with Customers
  • Data Privacy and Cybersecurity
  • Ethical Business Practices
  • Intellectual Property Protection and Competitive Behavior
  • Managing Systematic Risks from Technology Disruption
  • Community Engagement
  • Development of Innovation
  • Employee Attraction and Retention
  • Employee Development and Career Growth
  • Employee Diversity
  • Employee Engagement and Satisfaction
  • Employee Wellbeing and Motivation
  • Sustainability in the Supply Chain

Environmental Achievements

  • Germany, Cardiff, Lodz and Vilnius offices all operate on 100% renewable electricity sources
  • 6% reduction in fuel used by the company vehicle fleet
  • 20 electric vehicles introduced to our company fleet

Social Achievements

  • Launched numerous face-to-face events bringing employees together globally
  • Sapiens India office received Great Place to Work Certification
  • Supported numerous NGOs promoting mental health and supporting youth and other communities in need
  • Supported employees in Poland who housed Ukrainian refugees

Governance Achievements

  • Implemented an updated Code of Ethics including whistleblower, anti-fraud, and anti-slavery policies
  • Received one whistleblower complaint which was investigated and resolved

Climate Goals & Targets

Environmental Challenges

  • Managing the complexity of pension fund claims (case study: Menora Mivtachim)
  • Balancing human and digital engagement for claims operations (case study: Hiscox)
  • Streamlining reinsurance processes across dispersed teams (case study: US specialty insurer)
Mitigation Strategies
  • Implemented Sapiens Topaz platform for automated and simplified pension claims processing (Menora Mivtachim)
  • Integrated Sapiens IDIT and Sapiens Decision for automated claims routing and decision-making (Hiscox)
  • Implemented Sapiens ReinsurancePro for automated reinsurance administration (US specialty insurer)

Supply Chain Management

Supplier Audits: 50% of suppliers signed Code of Conduct

Responsible Procurement
  • Prioritizing local suppliers (70% in 2022)
  • Prioritizing suppliers with environmental policies (70% with policies, 40% ISO 140001 certified)
  • Enforcing Sapiens Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB, UN SDGs

Certifications: ISO 27001, ISO 27701, ISO 27017, ISO 22301

UN Sustainable Development Goals

  • SDG 4: Quality Education
  • SDG 5: Gender Equality
  • SDG 7: Affordable and Clean Energy
  • SDG 8: Decent Work and Economic Growth
  • SDG 12: Responsible Consumption and Production
  • SDG 13: Climate Action

Sapiens integrates targets from these SDGs into its business activities.

Sustainable Products & Innovation

  • Sapiens Digital Suite
  • Sapiens Ecosystem
  • Sapiens ChatBot
  • LiveChat
  • Sapiens IDITSuite for Property and Casualty
  • Sapiens ReinsurancePro

Awards & Recognition

  • Multiple Celent XCelent and Luminary awards (2022-2023)
  • Gartner Magic Quadrant recognition
  • Great Place to Work-Certified (India)

Reporting Period: 2023

Environmental Metrics

Total Carbon Emissions:442+2167+1799 = 4408 tCO2e (2022); 375+2704+2316 = 5395 tCO2e (2023)
Scope 1 Emissions:442 tCO2e (2022); 375 tCO2e (2023)
Scope 2 Emissions:2,167 tCO2e (2022); 2,704 tCO2e (2023)
Scope 3 Emissions:1,799 tCO2e (2022); 2,316 tCO2e (2023)
Renewable Energy Share:15% (2023)
Total Energy Consumption:3,973,000 kWh (2022); 3,616,150 kWh (2023)
Water Consumption:5,801,400 liters (2022); 5,755,000 liters (2023)

ESG Focus Areas

  • Advanced Sustainable Technologies and Solutions
  • Energy Efficient Data Centers
  • Energy Management
  • Green IT Practices
  • Green Office Practices
  • Greenhouse Gas Emissions (GHG)
  • Waste Management
  • Community Engagement
  • Development of Innovation
  • Employee Attraction and Retention
  • Employee Development and Career Growth
  • Employee Diversity
  • Employee Engagement and Satisfaction
  • Employee Wellbeing and Motivation
  • Sustainability in the Supply Chain
  • Business Continuity
  • Corporate Governance
  • Customer Satisfaction and Dialogue with Customers
  • Data Privacy and Cybersecurity
  • Ethical Business Practices
  • Intellectual Property Protection and Competitive Behavior
  • Managing Systematic Risks from Technology Disruption

Environmental Achievements

  • Reduced offices’ electricity consumption by 9%
  • Sourced 15% of electricity from renewable energy sources

Social Achievements

  • Launched ‘Global Appreciation Week’ event, promoting a culture of appreciation
  • Continued supporting local communities through volunteering and donation initiatives
  • Listed in the “Top 20 Most Desirable Employers” in Lithuania

Governance Achievements

  • Implemented an online whistleblowing reporting process
  • Continued implementing Code of Ethics and Business Conduct
  • Zero whistleblower complaints made

Climate Goals & Targets

Environmental Challenges

  • Reduced renewable energy share due to operational changes and reduced consumption in select offices.
  • GHG calculation does not cover employees working out of co-working spaces globally.
Mitigation Strategies
  • Ongoing efforts to implement green office practices, adopt sustainable innovations, and encourage efficient commuting.
  • Enhancing monitoring systems for energy and water consumption.

Supply Chain Management

Supplier Audits: 50% of suppliers signed a supplier code of ethics in 2022

Responsible Procurement
  • Code of Ethics and Business Conduct enforced on suppliers
  • Prioritizing local suppliers, suppliers employing underrepresented populations, and certified green businesses

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB, UN SDGs

Certifications: ISO 27001, ISO 27017, ISO 27701, ISO 22301

UN Sustainable Development Goals

  • SDG 4 (Quality Education)
  • SDG 5 (Gender Equality)
  • SDG 8 (Decent Work and Economic Growth)
  • SDG 12 (Responsible Consumption and Production)
  • SDG 13 (Climate Action)

Integrating targets listed under SDGs 4, 5, 8, 12, 13 into business activities

Sustainable Products & Innovation

  • Sapiens’ cloud-based software streamlines digital solutions, reducing paper use and reliance on physical infrastructure

Awards & Recognition

  • Celent XCelent awards for various solutions
  • Listed in the “Top 20 Most Desirable Employers” in Lithuania