Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced rolling net annualized Unaccounted for Water to 11.65 percent for Fiscal Year 2023.
• More than 11,394 tons of water treatment residuals were sent to local contractors for beneficial reuse as a topsoil amendment.
• Avoided the production of approximately 10,624 tons of CO2 in Fiscal Year 2023 through green power purchase.
• Reduced energy usage by 365,212 kilowatt-hours compared to 2015.
• Reduced gasoline usage by 1,370 gallons and diesel usage by 2,736 gallons compared to 2015 via fleet efficiencies.

Social Achievements

• Launched Residential Water Assistance Program providing approximately $350,000 in funded assistance.
• Provided 1,635 hours of training and professional development opportunities to employees.
• Issued $21,492 through its tuition reimbursement program.
• Supported educational efforts through The Claire C. Bennitt Watershed Fund, awarding more than $52,000 in scholarships to 11 students.

Governance Achievements

• Maintained a main break rate of 2.56 breaks per 100 miles of main (low compared to national average).
• 100 percent of RWA employees reviewed the Code of Ethics and documented their adherence to it.
• Two customer complaints received by the Office of Consumer Affairs (OCA).

Climate Goals & Targets

Environmental Challenges

• Attracting and retaining good workers in the water sector due to workforce retirements.
• Maintaining affordability of water service while managing costs.
• Managing risks related to water quality, cybersecurity, and emergency preparedness.

Mitigation Strategies

• Developed Public Utility Management Degree program with Gateway and Southern Connecticut State University.
• Implemented cost-saving measures and operational efficiencies, mitigating rate increases by approximately 22 percent.
• Implemented robust information security measures, including phishing campaigns and training.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supporting local businesses and municipalities; spending nearly $54 million with Connecticut businesses and municipalities in FY23.

Climate-Related Risks & Opportunities

Physical Risks

• Drought

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed