Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental protection
• Employment and labor practices
• Health and safety
• Development and training
• Supply chain management
• Product responsibility
• Customer data privacy and security
• Anti-corruption
• Community engagement

Environmental Achievements

• Deployed new generation radio base station equipment with lower power consumption and higher temperature tolerance to reduce power consumption in cell sites.
• Converted some cell sites to non-air-conditioned sites using latest base station equipment.
• Raised upper temperature tolerance level for air-conditioned cell sites and deployed inverter-type air conditioners to reduce power consumption.
• Conducted research studies to automatically lower power consumption of cell sites during low-traffic times.
• Adopted a "paperless" retail process to minimize paper use.
• Replaced T8 fluorescent tubes with LED lighting in the headquarters office.
• Implemented energy-saving mechanisms in the Engineering office (automatic switch-off of lighting/air-conditioning during non-office hours).

Social Achievements

• Conducted an Employee Engagement Survey to understand employee satisfaction and engagement.
• Organized various sports and recreational activities for employees to promote work-life balance.
• Provided on-boarding training and orientation for new recruits.
• Organized numerous internal training programs covering various topics.
• Established a "Learning Hub" on the intranet for staff self-learning.
• Sponsored employees to participate in external work-related training.
• Implemented a "Job Attachment Programme" to broaden employee experience and knowledge.

Governance Achievements

• Implemented policies and procedures to ensure ethical conduct and prevent bribery and conflicts of interest.
• Established a Whistle Blowing Policy to provide a confidential channel for reporting malpractice.

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Conducting competitive bidding/tendering for purchases. Giving credit to vendors with corporate green policies.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Environmental, Social and Governance Report Guide under Appendix 27 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Awards & Recognition

• eCommAs Awards 2017 Marketing Magazine Best E-Commerce Merchant (Telecommunications) — Gold, Best Omni-Channel Process — Silver
• Smiling Enterprise Award 2016/17 — Telecommunications Sector, Mystery Shopper Service Association Smiling Employer Outstanding Award, Outstanding Smiling Supervisor, Smiling Supervisor Outstanding, Smiling Staff (2 awards), Smiling Staff (3 awards), Smiling Enterprise Merit Award
• Consumer Caring Scheme 2016 GS1 Hong Kong Consumer Caring Company
• 2016 CAHK STAR Awards Communications Association of Hong Kong (CAHK) The Best Mobile Network Operator — Gold Award, The Best Brand Campaign — Silver Award, The Best Enterprise Service — Silver Award

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Social Responsibility
• Governance

Environmental Achievements

• Deployed new generation radio base station equipment with lower power consumption to reduce base station power consumption.
• Converted some cell sites to non-air-conditioned sites using equipment with higher ambient temperature tolerance.
• Raised upper temperature tolerance levels for air-conditioned cell sites and deployed inverter-type air conditioners.
• Conducted research to automatically lower cell site power consumption during low-traffic periods.
• Implemented energy-saving measures in headquarters, including LED lighting and reduced lighting in non-working areas.
• Increased use of high energy-efficient appliances.
• Implemented wireless customer management system in retail shops, reducing paper usage.
• Implemented various paper reduction measures (duplex printing, print-on-demand, scanning instead of copying, etc.).
• Participated in waste recycling schemes.

Social Achievements

• Implemented Flexi Working Hours to accommodate employee needs.
• Launched staff programs including health talks, casual dress Fridays, and additional family leave.
• Created a family-friendly work environment.
• Maintained an equal opportunity employment policy.
• Provided a healthy and safe work environment with first aiders and safety information on the intranet.
• Offered various training and development opportunities, including on-boarding, internal training, and external training sponsorships.
• Ran the “To be a Leader” program to develop frontline talents.
• Organized cross-sector visits for staff development.
• Implemented a Job Attachment Programme for cross-divisional experience.
• Adhered to labour standards and prohibited child or forced labour.
• Maintained a fair and open vendor process with consideration for green policies.
• Complied with laws and regulations related to health and safety, advertising, labelling, and privacy.
• Implemented anti-corruption policies, including a whistle-blowing policy.
• Actively engaged in community service activities (volunteering, workshops, charity events).

Governance Achievements

• Implemented policies and procedures to ensure high standards of conduct and integrity.
• Established a whistle-blowing policy for reporting malpractice.

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Conducting competitive bidding/tendering for purchases. Giving credit to vendors with corporate green policies.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Environmental, Social and Governance Report Guide under Appendix 27 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Awards & Recognition

• Smiling Enterprise Award 2017/18
• Telecom Asia Awards 2018 Questex Asia Best E-commerce Service
• Quality Tourism Services (QTS) Scheme 15-year QTS Merchant Recognition
• Caring Company Scheme (every year from 2002/03)

Environmental Metrics

ESG Focus Areas

• Environmental protection
• Employment and labor practices
• Health and safety
• Supply chain management
• Customer data privacy and security
• Product responsibility
• Anti-corruption
• Community engagement

Environmental Achievements

• Deployed new generation radio base station equipment with lower power consumption
• Converted some cell sites to non-air-conditioned sites
• Raised upper temperature tolerance level for air-conditioned cell sites and deployed inverter-type air conditioners
• Conducted research studies to automatically lower power consumption of cell sites during low traffic times
• Replaced T8 fluorescent tubes with LED lighting
• Reduced lighting in non-working areas
• Gradually deployed intelligent fan coil units in central air-conditioning systems
• Installed energy-saving mechanisms in certain offices
• Used electrical fans instead of additional air-conditioning during winter overtime
• Encouraged staff to switch off unnecessary equipment
• Encouraged staff to unplug chargers when not in use
• Used suppliers with recognized environmental-friendly certificates
• Purchased office equipment with Grade 1 energy-saving labels
• Used printing paper made from 100% plantation fiber and 100% chlorine-free bleached
• Implemented default duplex printing
• Encouraged printing multiple pages on a single sheet
• Used print-on-demand system
• Used scanning instead of copying
• Used fax server to reduce paper printing
• Reduced paper newspaper/magazine ordering
• Encouraged digital presentations for meetings
• Used recyclable printer toners
• Participated in waste recycling schemes

Social Achievements

• Provided an engaging, respectful, and caring work environment
• Conducted regular employee surveys
• Provided training and development platform
• Implemented Flexi Working Hours
• Built staff lounges/breastfeeding rooms
• Granted a half-day paid “Family Leave” every quarter
• Held staff activities (health talks, happy Friday drinks, etc.)
• Offered equal employment opportunities
• Maintained a discrimination-free workplace
• Introduced a new Learning Management System “SmarLearn”
• Implemented a Job Attachment Programme

Governance Achievements

• Established policies, procedures, codes, and guidelines to ensure high standards of conduct and integrity
• Implemented a Whistle Blowing Policy
• Installed a cybersecurity framework with multi-layered defense (People, Processes, and Technology)
• Provided regular security awareness and technical trainings
• Set up an Information Security Committee
• Carried out regular internal and external information security assessments
• Deployed state-of-the-art technology to protect data
• Provided internal training on legal matters to sales and marketing staff

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Vendors with corporate green policy given credit

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Environmental, Social and Governance Report Guide under Appendix 27 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Awards & Recognition

• 2018–19 Smiling Enterprise Award
• Smiling Employer Outstanding Award
• Outstanding Smiling Supervisor
• Smiling Supervisor
• Outstanding Smiling Staff
• Smiling Staff
• 2018 Service & Courtesy Award
• Supervisory Level Gold Award – Telecommunications Category
• Junior Frontline Level Silver Award, Bronze Award, Outstanding Performance Award – Telecommunications Category
• Retail Excellence Award Bronze Award
• Excellent Service Star
• 2018–2019 Retail Ambassadors
• CAHK STAR Awards 2018
• MARKies Awards 2019
• Asia Smart App Awards 2018/2019
• Caring Company Scheme (every year from 2002/03)

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Customer Service
• Employee Well-being
• Supply Chain Management
• Data Privacy and Security
• Community Engagement

Environmental Achievements

• Reduced electricity consumption of newly built or upgraded radio base stations by approximately 25%
• Reduced paper consumption through wireless customer management system and e-documents
• Implemented various energy-saving measures (LED lighting, intelligent fan coil units, etc.)
• Increased paper recycling

Social Achievements

• Received numerous service awards from various organizations
• Implemented Flexi Working Hours and Family Leave to support work-life balance
• Launched Employee Assistant Program for psychological support
• Organized various staff activities (health talks, virtual reunion, etc.)
• Supported employees' participation in COVID-19 testing and vaccination programs

Governance Achievements

• Established a robust Information Security framework with multi-layered defense
• Implemented a Whistle Blowing Policy for reporting malpractice
• Adherence to applicable labor standards and prohibition of child or forced labor
• Fair and open vendor selection process

Climate Goals & Targets

Environmental Challenges

• Potential increase in energy consumption from 5G deployment
• Extreme weather events affecting daily operations
• COVID-19 pandemic impacting operations and employee well-being

Mitigation Strategies

• Partnered with Ericsson for energy-efficient 5G solutions
• Implemented emergency plans to respond to disruptions
• Arranged remote work, adjusted office hours, and strengthened cleaning measures during COVID-19
• Supported employees' COVID-19 testing and vaccination

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Competitive bidding/tendering, consideration of vendors with corporate green policies

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Environmental, Social and Governance Report Guide under Appendix 27 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• SmartWorks (worker safety solution)

Awards & Recognition

• Various service awards, Caring Company Scheme award

Environmental Metrics

ESG Focus Areas

• Environmental protection
• Customer service and satisfaction
• Employment and labor practices
• Health and safety
• Development and training
• Supply chain management
• Customer data privacy and security
• Product responsibility
• Anti-corruption
• Community

Environmental Achievements

• Reduced total GHG emissions from 52,407 to 45,631 tonnes CO2e
• Reduced total GHG emissions intensity from 0.012 to 0.010 tonne CO2e/service revenue HK$’000
• Reduced total energy consumption intensity from 0.025 to 0.023 MWh/service revenue HK$’000
• Reduced paper consumption from 19,695 kg to 14,139 kg
• Increased paper recycling from 26,522 kg to 15,876 kg
• Deployed new generation of radio base station equipment with lower power consumption (expected 25% reduction)
• Replaced traditional chiller systems with Oil-Free Variable Speed chillers (30%-50% efficiency improvement)
• Optimized data center ambient temperature for maximum energy saving
• Partnered with HKBR for recycling of all Waste Lead Acid Batteries

Social Achievements

• Implemented Flexi Working Hours
• Built staff lounges/breastfeeding rooms
• Grant a half-day paid “Family Leave” once every quarter
• Implemented an Employee Assistant Program
• Organized health talks, Chinese New Year Reunion, and provided surprise gifts to staff
• Provided rapid antigen test (RAT) kits to employees during COVID-19 pandemic
• Arranged non-frontline employees to work remotely during COVID-19 peak
• Provided paid leave for employees after COVID-19 vaccination
• Contracted with CUHK Medical Centre to provide health check service for COVID-19 vaccination
• Launched “5G STEM Classroom” program for local school students
• Supported “Jockey Club Digital Support Project for the Elderly”
• Donated free data cards and 5G Broadband service to underprivileged students
• Organized various volunteer activities (visits to the elderly, meals for the needy, Christmas party for kids, care packs for families in need)

Governance Achievements

• Established anti-corruption training for all new employees
• Implemented a Whistle Blowing Policy
• Installed a cyber security framework
• Set up an Information Security Committee
• Regular security awareness and technical trainings provided to staff
• Well-documented Information Security Policy in place
• External and internal information security assessments carried out regularly

Climate Goals & Targets

Environmental Challenges

• Potential increase in energy consumption of mobile networks with 5G deployment
• Extreme weather events affecting daily operations
• COVID-19 pandemic impacting operations and employee well-being

Mitigation Strategies

• Incorporated energy efficiency in the design and operations of cell sites, switching centers, and data center
• Implemented emergency plans to respond to disruptions
• Arranged non-frontline employees to work remotely during COVID-19 peak
• Provided RAT kits, strengthened cleaning and sanitizing measures, and implemented various risk management practices during COVID-19 pandemic
• Provided paid leave and health check services for COVID-19 vaccination

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Competitive bidding/tendering
• Credit given to vendors with corporate green policy

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Environmental, Social and Governance Report Guide under Appendix 27 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• CAHK STAR Awards 2021
• e-Brand Award 2021
• Quality Service Programme Awards 2021
• Marketing Excellence Awards 2021
• Caring Company Scheme (every year since 2002/03)

Environmental Metrics

ESG Focus Areas

• Environmental protection
• Customer service and satisfaction
• Employment and labor practices
• Health and safety
• Development and training
• Supply chain management
• Customer data privacy and security
• Product responsibility
• Anti-corruption and whistle blowing
• Community

Environmental Achievements

• Achieved a 36% overall energy efficiency improvement by modernizing base station hardware and software and utilizing an AI-based solution.
• Improved Coefficient of Performance (COP) by 6.15% and reduced power consumption by 6% with new carbon film coating technology on chiller units.
• Partnered with HKBR for recycling of Waste Lead Acid Batteries (WLAB), reusing over 90%.

Social Achievements

• Received numerous awards recognizing superior service and network performance (GSMA GLOMO Awards, CAHK STAR Awards, Service Talent Award, Quality Trusted E-Shop Award, Loyalty Engagement Awards, Best of IT Award).
• Implemented Flexi Working Hours and a half-day paid “Family Leave” to support work-life balance.
• Launched an Employee Assistance Program for psychological, work, and family consultations.
• Organized various staff activities (health talks, festival gatherings, surprise gifts, interest classes).
• Launched Hong Kong’s first “Staff Verification Code” to combat phone scams.

Governance Achievements

• Maintained high standards of corporate governance, with deviations from the CG Code disclosed and explained.
• Established an ESG Taskforce to drive continuous improvement in ESG performance.
• Performed a materiality review based on peer review and stakeholder engagement.
• Received ISO/IEC 27001 certification for its Information Security Management System and complies with PCI DSS.

Climate Goals & Targets

Environmental Challenges

• Intense competition in the Hong Kong mobile market leading to pricing pressure and increased marketing costs.
• Risk of cyber-attacks against information technology systems.
• Need for compliance with highly regulated mobile industry.
• Uncertainty of tax deductibility of spectrum utilization fee.
• Difficulties in delivering top-quality service in Macau.

Mitigation Strategies

• Disciplined cost management framework.
• Investment in network security and cybersecurity solutions for customers.
• Vigorous defense of its position and pursuit of tax deduction of spectrum utilization fee.
• Returning the operating license in Macau and focusing resources on the Hong Kong market.
• Transferring Macau customers to a reputable local operator and ensuring smooth staff transition.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Competitive bidding/tendering, vendor registration process considering green policies

Climate-Related Risks & Opportunities

Physical Risks

• extreme weather events

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Appendix C2 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Certifications: ISO/IEC 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• SmarTransport solution, 5G Home Broadband

Awards & Recognition

• GSMA Global Mobile (GLOMO) Awards, CAHK STAR Awards, Service Talent Award, Quality Trusted E-Shop Award, Loyalty Engagement Awards, Best of IT Award