Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Employees
• Social Responsibility

Environmental Achievements

• ISO 14001 certification obtained for retail operations at Guarulhos airport in Brazil. Implementation of several initiatives like the construction of a groundwater treatment facility, optimization of water and energy consumption and the creation of specific containers for waste collection, reducing environmental impact at Guarulhos airport.

Social Achievements

• Continued longstanding partnership with SOS Children’s villages in Brazil, Mexico, Morocco, Cambodia and the Ivory Coast. Added Hand-in-Hand for Haiti Student Sponsorship and supported the Street Child World Cup initiative in Brazil.

Governance Achievements

• Incorporated an “Integrity in Business Transaction Policy” across the Group, prohibiting bribery and corruption. Nuance Group (acquired in 2014) incorporated principles of the UN Global Compact Initiative into its Code of Conduct.

Climate Goals & Targets

Environmental Challenges

• Political instability in North Africa affecting operations.
• Devaluation of the Russian Ruble impacting buying behavior of Russian passengers and operations in Moscow and Greece.
• Weakening of the Brazilian Real impacting reported sales.

Mitigation Strategies

• Actively pursued natural hedging by matching currencies of revenues and cash flows with those of expenses and debts to mitigate currency fluctuations.

Supply Chain Management

Responsible Procurement

• Redesigned procurement department to provide suppliers a single point of contact globally.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 14001

Awards & Recognition

• Americas travel retailer of the year (Duty Free News International)
• Best New & Gift Operator (Airport Revenue News - Hudson)
• Best New Watch Store (DFNI Product Awards - Nuance)
• Best New Jewelry Store (DFNI Product Awards - Nuance)
• Moodie Report Dream Store (Nuance)

Environmental Metrics

ESG Focus Areas

• Corporate Social Responsibility
• Charity

Social Achievements

• Continued engagement focusing on charity projects helping disadvantaged children around the world and supporting communities in markets where we operate. Funding of SOS Children’s Village initiative reached its 7th year. Dufry endorsed projects related to children in Africa, Mexico, and Russia, and in Haiti, Greece, Serbia, Spain, Switzerland, the US, the UK, and Brazil.
• Partnered with the United Nations and the Geneva Airport Authority to support their Global Goals awareness-raising campaign “#YouNeedToKnow” (extended to Zurich and Heathrow airports).

Governance Achievements

• Election of two women (Ms Heekyung (Jo) Min and Ms Claire Chiang) to the Board of Directors.
• Reorganization of Board Committees; All members of the Remuneration and Audit Committees are independent Board Directors.
• Performed a materiality assessment to identify and evaluate relevant sustainability topics for Dufry and its stakeholders. The Materiality Matrix will serve as a framework for future sustainability reporting.

Climate Goals & Targets

Environmental Challenges

• High volatility in financial markets negatively impacted organic growth in the first half of 2016, affecting operations in key emerging markets such as Brazil, Russia, and Turkey.

Mitigation Strategies

• Successful integration of World Duty Free, realizing expected synergies of CHF 105 million.
• Improved organic growth in the second half of 2016 (+5.6% in Q4).

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Customer Focus
• Employee Experience
• Protecting Environment
• Trusted Partner

Environmental Achievements

• Defined Science Based Target Initiative (SBTi)-based reduction targets for Scopes 1, 2 & 3 emissions.
• Developed Environmental Management Guidelines.
• Launched Sustainable Product Identification Initiative, including over 550 products in 171 shops across 128 airports.
• Plastic bags substitution initiative in progress in 15 countries.

Social Achievements

• Global HR policy updated with respect to overall remuneration system and working conditions.
• Roll-out of employee communication tool – Beekeeper – to connect with non-desktop staff, reaching over 80% of our headcounts.
• Equal Salary Certification renewed for our Switzerland operation.
• Diversity & Inclusion (D&I) survey covering 70% of global employee base executed in 2021 to identify opportunities to further evolve D&I engagement and develop targeted initiatives.
• Over 2,300 Dufry employees involved in the sale of alcohol products obtained the DFWC accreditation as Responsible Retailer of Alcohol products.

Governance Achievements

• Implementation of sustainability strategy supervised by highest governance bodies.
• ESG engagement fully integrated in company strategy.
• Included in SXI Sustainability 25 Index of the SIX Swiss Exchange as of September 2021.
• Recertification of Supplier Code of Conduct reaching 56% of Group purchasing volume.
• Appointment of Chief Diversity & Inclusion Officer.

Climate Goals & Targets

Environmental Challenges

• Limited direct influence on energy consumption in stores due to third-party owned premises and highly regulated environments.
• Challenges in reducing paper consumption in offices.
• Guaranteeing equality in developing countries where the Group operates.

Mitigation Strategies

• Increased stakeholder dialogue with airports and supply chain to explore opportunities to reduce environmental impact.
• Implementation of local initiatives to reduce paper and other office material consumption.
• Close monitoring of countries to ensure equal opportunities to all staff.

Supply Chain Management

Supplier Audits: Recertification of Supplier Code of Conduct reaching 56% of Group procurement budget in 2021.

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core Option

UN Sustainable Development Goals

• 3.9
• 5.2
• 5.5
• 7.2
• 7.3
• 8.2
• 8.4
• 8.5
• 8.6
• 8.8
• 10.3
• 12.2
• 12.4
• 12.8
• 13.1
• 14.3
• 15.2
• 16.1
• 16.3
• 16.7
• 16.10

Information on respective GRI indicators and SDG goals included in corresponding sections.

Sustainable Products & Innovation

• Sustainable product identification initiative