Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion
• Community Development
• Fair and Responsible Banking
• Climate-Related Risk Management
• Data Security and Privacy
• Employee Well-being

Environmental Achievements

• $1.1 million of facility upgrades expected to reduce energy or water use
• 420,000 pounds of paper recycled
• 2,100 pieces of recycled IT equipment

Social Achievements

• Launched new initiatives to help employees explore internal advancement opportunities and learn from Company leadership
• Recognized by the American Bankers Association as having one of the most outstanding overall DE&I programs in the nation
• Conducted over 100 mortgage-related outreach activities
• Helped 730 homebuyers achieve homeownership through $6.8 million of down payment and closing cost assistance
• Employees volunteered approximately 35,000 hours annually
• Donated millions of dollars to various programs and causes
• Impacted over 900 students through Junior Achievement program
• Employees impacted clients of Premier Partners through more than 200 volunteer activities
• United employees took the Rewards Bank at Work program to 48 organizations through 68 events
• Opened 1,808 Veterans Checking accounts

Governance Achievements

• Exceeded the Nasdaq Board Diversity Rule with 21% women and 14% African American on the Board of Directors
• Robust complaint management program
• Received 34 complaints through the CFPB in 2023
• Formal policies, programs, and trainings to ensure credit products are made available fairly
• Annual review of the BSA program by the Board of Directors

Climate Goals & Targets

Environmental Challenges

• Climate-related risks (physical and transition)
• Cybersecurity risks

Mitigation Strategies

• Incorporating climate-related risk into existing ERM framework
• Monitoring key concentrations in loan portfolio vulnerable to climate change
• Requiring insurance coverage of collateral and Loan Review monitors compliance
• Business Continuity/Disaster Recovery Plans
• Threat assessment surveys
• Property insurance and flood protection for branches
• Layered, defensive cybersecurity approach leveraging people, processes, and technology
• NIST CSF and CIS Benchmarks
• Preventative and detective tools to monitor and block suspicious activity
• Strong Vendor Management Program

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Unpredictable weather patterns
• Rising temperatures
• Changing sea levels

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Cost savings from facility upgrades
• Climate stewardship

Reporting Standards

Frameworks Used: Greenhouse Gas Protocol

Awards & Recognition

• American Bankers Association inaugural Most Outstanding Diversity, Equity, and Inclusion Program award (first-runner up)
• 2023 ABA Foundation Community Commitment Award