Climate Change Data

CM.com N.V.

Climate Impact & Sustainability Data (2022)

Reporting Period: 2022

Environmental Metrics

ESG Focus Areas

  • Sustainable innovation in mobile communications
  • Increasing social contribution
  • Reducing our environmental footprint

Environmental Achievements

  • Increasing the amount of waste recycled by 10% in 2022 for Breda HQ (vs 2021)
  • Decreasing the amount of industrial waste per person in kg by 5% in 2022 for Breda HQ (vs 2021)
  • Recertification of ISO14001

Social Achievements

  • 60% of R&D trainees of CM.com: first jobs after graduation
  • Max 10% voluntary leave
  • Target an average 80% score for the Trust Index of the annual employee engagement survey
  • Salary multiplier for entry-level positions
  • Career Planning Process
  • No average gender pay gap during onboarding
  • Worldwide mandatory ‘We are CM.com’ sessions (live and online)
  • Launch of 10 projects within CM Group (with local scope) to activate our products, people and capital to do good for society
  • Social Return on Investment (SROI) policy

Governance Achievements

  • Implementation of a Global Sustainable Purchasing Policy
  • ESG is integrated in new purchasing agreements
  • Yearly 1 security/PEN test yearly per CM.com product
  • 12x per year Security Awareness training/education
  • Monthly vulnerability scan of external facing systems
  • Onboard 1 additional product to Bug Bounty program each year
  • Yearly review of all personal data processing activities
  • Implementation of new privacy and databreach policy

Climate Goals & Targets

Long-term Goals:
  • Reduce carbon footprint by 50% between 2022 and 2050
  • Futureproof: acknowledged as ESG frontrunner in conversational commerce industry worldwide by being a frontrunner in the industry pushing for ESG standards by 2025
Medium-term Goals:
  • Structurally cash flow positive towards the end of 2024
  • Mid-term OPEX to revenue decrease to the low- to mid-20s
  • Mid-term gross margin increase toward the high 20s
  • Mid-term EBITDA margin improvement to mid-single digit
Short-term Goals:
  • Return to structurally positive EBITDA towards the end of 2023

Environmental Challenges

  • Macroeconomic headwinds and earlier than anticipated fade-out of COVID-related revenues
  • Rising customer expectations and higher industry standards
  • Evolving regulatory authorities with expanding scopes
  • Continuing climate change and geopolitical risks
  • Ongoing threats to the global supply chain
  • Growing issues related to cyber-crime, data protection, and privacy
Mitigation Strategies
  • Transition toward a path to profitability by leveraging acquisitions and streamlining existing business
  • Strengthening the effectiveness and efficiency of the current employee base through training and development initiatives
  • Sharpening employee value proposition, finetuning brand identity, doubling down on efforts to drive female leadership, and improving onboarding processes
  • Enhanced 10-point model for organization-wide cybersecurity (CM^2)
  • Standardizing security protocols across multi-cloud setup
  • Introducing code quality tooling to improve end-to-end security of products
  • Deepening integration between NOC and SOC
  • Centralizing security compliance information by creating the CM.com Trust Center
  • Expanding the scope of ISO 27001 certification and obtaining ISO 270017 and 27018 certifications
  • Introducing new ways of working to detect bot attacks and report them automatically
  • Introducing a service to detect if a phone number registered to a client is being used by cybercriminals
  • Partnering with COIN to tackle smishing
  • Implementing cost control measures
  • Further decelerating the pace of OPEX growth in relation to revenue to a flat level in absolute terms, compared to FY 2022
  • Continuing to focus on significant gross profit growth
  • Using innovative technology to further enhance AI capabilities in conversational commerce
  • Adjusting cost levels further if needed to reach the EBITDA objective

Supply Chain Management

Responsible Procurement
  • Implementation of a Global Sustainable Purchasing Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, EU NFRD, EU Taxonomy

Certifications: ISO 14001, ISO 27001, ISO 27017, ISO 27018, ISO 9001, ISO 20000

UN Sustainable Development Goals

  • SDG 8
  • SDG 9
  • SDG 12
  • SDG 13

CM.com is committed to embedding the following four SDGs into our business by 2025: SDG 8: Promote sustained, inclusive, and sustainable economic growth, full and productive employment, and decent work for all; SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation; SDG 12: Ensure sustainable consumption and production patterns; SDG 13: Take urgent action to combat climate change and its impacts.

Sustainable Products & Innovation

  • Successful launch of 2 innovative sustainable products or services

Awards & Recognition

  • Great Place to Work certification