Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity, Equity, and Inclusion
• Governance and Ethics
• Economic Stability and Mobility
• Community Impact
• Environmental Responsibility
• Employee Well-being

Environmental Achievements

• Reduced water use by 25 million gallons year-over-year.
• Kept 162 tons of recyclable material and 60 tons of organic landscape waste out of landfills in 2021.
• Overall waste output dropped from 1,425 tons in 2019 to 279 tons in 2021.
• Achieved 90% LED lighting at Ohio location by replacing over 11,000 bulbs with LEDs.
• One building LEED certified, renovations on seven others built to LEED standards.

Social Achievements

• Opened a new customer care center in Chatham, Chicago, creating nearly 1,000 full-time jobs.
• Spent $81 million with diverse-owned businesses, a 35% year-over-year increase.
• Nearly 38,000 employee volunteer hours in 2021 (115% increase year-over-year).
• Provided $1.6 million in pandemic relief.
• Launched the Eat It Forward campaign supporting Black-owned restaurants.

Governance Achievements

• Appointed a Chief ESG Officer in Q1 2022.
• Established an ESG Committee in 2021.
• All directors except CEO are independent; Board committees are 100% independent.
• Implemented a company-wide pay equity analysis.
• 97% of employees completed anti-bias training.

Climate Goals & Targets

Environmental Challenges

• Reducing energy consumption and carbon footprint.
• Addressing potential biases in talent processes.
• Managing cybersecurity risks in a growing digital economy.

Mitigation Strategies

• Reviewing greenhouse emissions data to build a carbon reduction roadmap.
• Implementing a data-driven approach to identify and address biases.
• Investing in cybersecurity protections and employee training.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct prohibiting illegal activities; prioritization of diverse and sustainable suppliers.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: LEED (one building)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Numerous awards for customer service, employee engagement, and diversity & inclusion (see page 19).

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion
• Social Impact
• Environmental Sustainability
• Financial Inclusion
• Governance

Environmental Achievements

• Reduced Scope 1 and 2 emissions by 24% from the 2017 baseline
• Achieved a 74% diversion rate of recyclable or reusable materials across all U.S. offices
• Saved 46 million gallons of fresh water since 2017

Social Achievements

• Increased overall representation of diverse groups across Discover
• Spent over $123 million with diverse-owned businesses (a 14% increase from 2022)
• Created 555 hyperlocal jobs in Chatham, contributed $213,619,910 combined CRA investments and philanthropic giving in 2023
• Achieved Inclusion North Star Goal of equally strong employee inclusion across all identity groups
• 52,813 employee volunteer hours

Governance Achievements

• Established an Office of Ethics and Conduct
• Achieved six consecutive years of successful pay equity
• Updated shareholder outreach by launching our Corporate Governance Shareholder Engagement Program

Climate Goals & Targets

Environmental Challenges

• Addressing talent movement in Black and Hispanic/Latiné talent segments
• Focusing on attrition among hourly employees
• Achieving greater gains in representation at Director and Officer levels, especially for POC and Black and Hispanic/Latiné employees
• Evolving climate risks

Mitigation Strategies

• Investing in talent strategies to strengthen internal and external pipelines
• Investing in programs that find, train, and advance diverse employees
• Partnering with an external environmental consultant to help identify climate risks and opportunities
• Developing a TCFD report in the future
• Implementing a comprehensive waste management plan
• Conducting regular energy audits and implementing energy-saving initiatives

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• Tier-2 program promoting business diversity throughout supplier network

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: LEED

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Cashback Debit Card

Awards & Recognition

• Voted Best Employer by several organizations