Climate Change Data

Environmental Metrics

ESG Focus Areas

• Sustainability

Environmental Achievements

• Reduced water consumption by 93%
• Reduced waste by 59%
• Reduced paper use by 91%
• Diverted over 15,000kg of old furniture from landfill, saving over 12.5 tonnes of CO2 emissions
• Kept 1,430 kg of IT waste out of landfill, saving 72.8 tonnes of CO2

Social Achievements

• Improved services to people contacting the ICO
• Developed a subject access request (SAR) tool, enabling 15,465 individuals to access their personal information
• Launched Help Gran Stop Spam campaign, winning the 2024 PRMoment Public Sector Campaign of the Year award
• Increased media coverage by 61%
• Community outreach events in Scotland and Northern Ireland

Governance Achievements

• Implemented a new Regulatory Action Framework
• Improved performance management and invested in better technical capabilities
• Launched a high-performance strategy
• Launched a Digital and IT strategy
• Developed a data strategy
• Improved website

Climate Goals & Targets

Environmental Challenges

• Increased demand for services leading to higher caseloads
• Sharp increase in GHG emissions due to staff travel
• Balancing resources between supporting innovation and addressing existing issues
• Managing the ICO’s reputation in a changing technological landscape

Mitigation Strategies

• Implementing a PACE approach to address emerging concerns
• Focusing on complaints where there is clear harm
• Developing a Carbon Management Plan
• Broadening communications messages and audiences
• Developing strategies and transformation programs to increase productivity

Supply Chain Management

Responsible Procurement

• Government Buying Standards (GBS), commitments to sustainable and responsible business operations

Climate-Related Risks & Opportunities

Awards & Recognition

• 2024 PRMoment Public Sector Campaign of the Year award (Help Gran Stop Spam)