Climate Change Data

Environmental Metrics

ESG Focus Areas

• Business Ethics
• Product Responsibility
• Wellbeing of Employees
• Stakeholder Engagement & CSR
• Human Rights
• Environment
• Public Policy
• Customer Relations

Environmental Achievements

• Moved towards digitization, developing entirely paperless contract notes and periodic statements, having a positive impact on the environment.
• Replaced conventional light fixtures with LED lights, old ACs with new 5-star rated units, and installed APFC panels to improve energy efficiency.
• Utilized solar power generated by panels installed at ICICI Centre.

Social Achievements

• Undertook eight CSR initiatives focusing on skill development, sustainable livelihood, job creation, relief efforts, and support for research projects in medical equipment.
• Contributed to PM CARES Fund and supported IIT Kanpur's ventilator R&D project.
• Partnered with various organizations for women empowerment, senior citizen welfare, and healthcare initiatives.

Governance Achievements

• Implemented an Anti-Bribery and Anti-Corruption Policy.
• Established a ‘zero-tolerance’ approach to bribery and corruption.
• Has a policy on Prevention of sexual harassment and a formal process for dealing with complaints of harassment or discrimination.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacted the ability to conduct physical training programs.
• Managing customer complaints and disputes.

Mitigation Strategies

• Transitioned to a complete virtual delivery mode for training programs.
• Strive to have a cordial relationship with customers and attempt amicable settlements of disputes.

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Effective Governance
• Empowering Customers
• Equitable Growth

Environmental Achievements

• Reduced Scope 1 and 2 emissions by 46% compared to FY2019
• Reduced paper consumption by 90% compared to FY2019
• Reduced emissions from travel by 65% compared to FY2019

Social Achievements

• Improved Net Promoter Score from 39.5% in FY2022 to 42.7% in FY2023
• Positive impact on 1.28 lakh people through CSR initiatives in FY2023
• 98% employee participation in Employee Alignment Survey, with over 92% expressing positive alignment with value propositions

Governance Achievements

• Upgraded MSCI ESG rating from BB to BBB
• Established an executive-level ESG forum
• Implemented robust policies and mechanisms across ethical conduct, risk management, and cybersecurity

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Annual declaration from vendors on policies on bribery, corruption and fraud

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards 2021, UN SDGs, NGRBC Principles

Certifications: Null

Third-party Assurance: External party review of environmental emissions data

UN Sustainable Development Goals

• Goal 9

Alignment with SDG Goal 9: Build resilient infrastructure, promote equitable and sustainable industrialisation and foster innovation

Sustainable Products & Innovation

• ESG-themed products and investment portfolios

Awards & Recognition

• Dun & Bradstreet ESG Award 2023 for Community Engagement
• ESG Report of the Year Award at the 2nd Annual ESG Summit and Awards 2022

Environmental Metrics

ESG Focus Areas

• Ethical Business Conduct
• Efficient and Transparent Customer Service
• Corporate Governance
• Risk Management
• Human Capital Development
• Engagement with Communities
• Environmental Footprint

Environmental Achievements

• Reduction in electricity consumption by 24%, paper consumption by 87% and travel by 56% in FY2024 over FY2019 baseline.

Social Achievements

• Various health and safety awareness campaigns including fire drills, webinars on physical and mental wellness, and road safety sessions.
• Skill upgradation programs consisting of induction, regulatory, conduct & compliance, domain specific, behavioral and leadership development programs.

Governance Achievements

• Instituted practices like Comprehensive Code of Conduct and Business Ethics, sound risk culture, digitization of business, launching innovative products, investment in emerging areas of cybersecurity and information security

Climate Goals & Targets

Environmental Challenges

• Privacy and Data Security risks due to increasing digitalization.
• High attrition possibilities leading to wage inflation and loss in continuity.
• Market demand for skilled and experienced talent.

Mitigation Strategies

• Information Security Management Policy and Cyber Security and Cyber Resilience Policy are in place.
• Personal Data Protection Standard to create a responsible culture of data protection.
• Investment in skilling new employees and re-skilling existing employees.
• Transparent and equal opportunity culture with growth & development opportunities for employees.
• Employee welfare policies including generous insurance facilities, Pan India hospital tie-ups, flexibilities at work place, paid leaves policies, etc.

Supply Chain Management

Climate-Related Risks & Opportunities