Climate Change Data

Environmental Metrics

ESG Focus Areas

• Protecting our Environment
• Digital Opportunities and Community Care
• Creating Ethical Economic Opportunity

Environmental Achievements

• Implementation of Micro-DTX in Jakarta, Indonesia resulted in a power reduction of up to 4.5%
• Deployment of a symbol power-saving feature in Ooredoo Kuwait meant up to a 4.8% reduction in power consumption
• Implementation of PSU Smart Control feature in Ooredoo Tunisia demonstrated a reduction in energy consumption of up to 3.8%
• Activation of 5G Intelligent Scheduling for Power Saving (NR) in Ooredoo Kuwait shows a reduction in power consumption of up to 10.75%
• Implementation of multi-carrier switch-off feature in Ooredoo Oman resulted in energy efficiency of up to 5.5%
• Energy Saving (ES) module in Self-Organising Solution (SON) in Ooredoo Tunisia achieved a reduction of power consumption of up to 1.4%
• Indosat Ooredoo utilized lithium-ion batteries at all new sites, with 31% of its sites using them in 2021 (a 15% increase from 2020)
• Asiacell purchased 450 hybrid site kits (lithium-ion batteries) to migrate off-grid sites to hybrid mode for energy saving
• Deployment of solar solutions in Ooredoo Iraq, Qatar and Kuwait
• Ooredoo Qatar implemented a paperless initiative, making all shops paper-free, 99% of customers migrated to e-bills, and most processes transitioned to electronic

Social Achievements

• Ooredoo Oman launched an IoT initiative with over 340,000 electric smart meters delivered
• Ooredoo Palestine developed a new Voice of Customer (VoC) system to measure Customer Satisfaction Score (CSAT) trends
• Ooredoo Maldives launched its first tier 3-ready Data Centre
• Ooredoo Maldives partnered with the UNDP to run the Social Innovation Camp for youth
• Asiacell in Iraq enabled students to continue online learning during the COVID-19 pandemic
• Asiacell signed a two-year MoU with the UNDP to boost youth employment and strengthen MSMEs
• Ooredoo Qatar launched an umbrella CSR initiative – Ooredoo AlKhair – during Ramadan
• Ooredoo Qatar launched a free service for the hearing impaired
• Ooredoo Qatar renewed agreements with Qatar Museums Authority, Education Above All, Silatech, Qatar Cancer Society, Qatar Red Crescent, and others
• Ooredoo Algeria launched the “HAYAT Awareness Caravan” project to raise awareness of breast cancer
• Ooredoo Myanmar donated oxygen concentrators and oxygen cylinders during the COVID-19 pandemic
• Ooredoo Oman helped people affected by Cyclone Shaheen via its CSR programme Goodwill
• Ooredoo Maldives joined the GSMA’s Connected Women movement
• Ooredoo Oman collaborated with the Omani Women’s Association to boost women’s incubators and leadership capabilities
• Ooredoo Maldives follows The Employment Act of the Maldives mandating 60% of nationals to be in senior management within 5 years
• Ooredoo Qatar established a Qatarisation policy
• Ooredoo Algeria has a training policy and implementation plan in place
• Ooredoo Indonesia was named HR Asia’s Most Caring Company for 2021 and won the Best Companies to Work in Asia for 2021

Governance Achievements

• Ooredoo Group is putting more emphasis on ESG issues, ensuring all Board members are aware of related strategies and risks
• All Group Boards have an Audit and Risk Committee that reviews all sustainability issues
• Enterprise Risk Management function is expanding the consideration of risks posed by environmental and societal trends
• A dedicated ESG Team is working on integrating sustainability into regular Board level reviews
• Ooredoo has a formal commitment to prevent anti-competitive practices in its Code of Business Conduct and Ethics
• All Procurement Functions have policies governing procurement of goods and services
• Guidelines for Ethical Conduct and Fair Practices are communicated to all suppliers
• Ooredoo has a zero-tolerance policy for bribery and corruption
• Ooredoo regularly runs online training programmes on Code of Business Conduct and Ethics
• Ooredoo has a dedicated whistleblowing report form
• Ooredoo Maldives established an Information Security (IS) Policy and Data Protection Policy based on multiple international standards
• Asiacell established a Cyber Security Business unit
• Ooredoo Qatar adheres to customer privacy and data security policies
• Ooredoo Indonesia has a data protection and data security policy and a dedicated Data Privacy Officer (DPO)
• Ooredoo Algeria measures the risks of data breach by Vulnerability Assessments
• Ooredoo Myanmar publishes a general statement regarding information security
• Ooredoo Tunisia has an information security policy
• Ooredoo Kuwait has relevant policies and procedures in place regarding information security
• All our operations are ISO 20000-1 certified and ISO 27001 certified

Climate Goals & Targets

Environmental Challenges

• Increased energy consumption due to 5G deployment and increased use of online services during the COVID-19 pandemic
• Data limitations in some operations for certain KPIs

Mitigation Strategies

• Range of initiatives across markets to manage increased impact from technological advancements and the global pandemic
• Continuous improvement process to advance data collection and tracking

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Guideline for Ethical Conduct and Fair Practices
• Compliance with Ooredoo Health, Safety, Environment & Community (HSEC) Standards

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Qatar Stock Exchange Guidance (QSE) on ESG Reporting

Certifications: ISO 14001, ISO 45001, ISO 20000-1, ISO 27001, ISO 50001, ISO 9001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3
• Goal 5
• Goal 8
• Goal 9
• Goal 12
• Goal 13
• Goal 16

Ooredoo's commitment to the UN Sustainable Development Goals (SDGs) is detailed in the report and on their website.

Awards & Recognition

• HR Asia’s Most Caring Company for 2021
• Best Companies to Work in Asia for 2021

Environmental Metrics

ESG Focus Areas

• Digital Enrichment and Community Care
• Creating Ethical Economic Opportunity
• Safeguarding our Customers
• Developing Our People
• Protecting Our Environment

Environmental Achievements

• Approximately 8.7% decrease in total GHG emissions in Asiacell Iraq
• 965 Gigajoule of generated renewable energy in Ooredoo Qatar
• Ooredoo Qatar emphasized the impact of generated, recycling 83% of the non-hazardous waste generated in 2022.

Social Achievements

• More than USD 46 million in community investments
• ZERO incidents of discrimination
• Ooredoo Palestine became a sponsor of the Palestinian football Professional League and the Palestinian Women’s National Team.
• Ooredoo Oman marked Omani Women’s Day by holding the fifth annual Women’s Incubator Forum.
• Ooredoo Algeria launched Women Leadership Empowerment with Dale Carnegie Institute, Women Engineering Day, Women Tech Talk and an entrepreneurship programme.

Governance Achievements

• 50% of Board seats now occupied by women in Ooredoo Maldives
• ZERO number of substantiated complaints concerning breaches of customer privacy
• Ooredoo Qatar has been certified with the ISO 22301:2019 Business Continuity Management System

Climate Goals & Targets

Environmental Challenges

• Political, social and economic instability in Iraq
• Power shortages on the National Grid in Iraq, exacerbated by rising fuel prices
• Social media shutdowns and network instability in conflict areas in Myanmar
• Significant currency depreciation against the US dollar in Myanmar
• Widespread flooding in Myanmar
• Global inflation and supply chain issues in Maldives
• Russia-Ukraine conflict reducing tourism numbers in Maldives
• Government intervention on pricing affecting the fixed broadband sector in Maldives

Mitigation Strategies

• Asiacell implemented a cost optimisation programme to manage rising costs
• Asiacell invested in hybrid power to reduce carbon emissions and costs
• Asiacell used additional Cache solutions to reduce fibre spend
• Ooredoo Myanmar focused on strengthening its core, driving an increase in outgoing voice business, maintaining its #1 position in net promoter score (NPS) and building its B2B and digital offering
• Ooredoo Myanmar took prudent measures to reduce costs, lowering its exposure to the US dollar and optimising network expenses
• Ooredoo Maldives looked to grow revenue by increasing customer numbers and expanding internet services to new islands
• Ooredoo Maldives responded to fierce price competition with disruptive short-burst promotions
• Ooredoo Maldives accelerated digital adoption in sales and customer care, and launched personalised CVM programmes

Supply Chain Management

Responsible Procurement

• Corporate Guideline on Ethical Conduct and Fair Practices
• Adherence to Ooredoo’s standard customer privacy obligation guidelines
• Adherence to the Ooredoo Health, Safety, and Environmental Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Qatar Stock Exchange Guidance (QSE) on ESG Reporting

Certifications: ISO 22301:2019 (Ooredoo Qatar), ISO 27001 (multiple operations), ISO 20000-1 (multiple operations), ISO 9001 (multiple operations), ISO 50001 (Ooredoo Tunisia)

Third-party Assurance: PricewaterhouseCoopers – Qatar Branch

UN Sustainable Development Goals

• 3.4
• 8.5
• 9.1
• 5.1
• 12.2
• 12.5
• 12.7
• 13.2
• 13.3
• 16.6

Awards & Recognition

• Silver Stevie Technical Innovation of The Year (Ooredoo Qatar)
• Platinum Winner – Ooredoo Qatar’s Nojoom Programme (Loyalty360 Awards)
• Cisco Security Partner of the Year (Ooredoo Kuwait)
• Best CX in Telecommunication Industry 2022 (Ooredoo Kuwait)
• Fastest Mobile Network and Best Mobile Coverage Award 2021 (Asiacell)
• Best Marketing Campaign for YOOZ (Asiacell)
• Best “Connecting the Unconnected” Category (Asiacell)
• Best Telecommunications Entrepreneurship Award (Asiacell)
• Best Place to Work in Algeria in 2022 (Ooredoo Algeria)
• Telecom Review Awards Best African Operator (Ooredoo Algeria)
• Best CSR Initiative (Ooredoo Algeria)
• Global Carrier Awards Best ESG Initiative in 2022 (Ooredoo Algeria)
• Stevie Awards Bronze Stevie Award (Ooredoo Algeria)
• Best Customer Service for Mobile and Fixed (Ooredoo Tunisia)
• Best Social Responsibility Programme for the ‘Tounes T3ich’ (Ooredoo Tunisia)
• Stevie Gold Award Fastest Growing Company (Ooredoo Palestine)
• Asia Excellence Awards Women Empowerment (Ooredoo Myanmar)
• Best Advance in Employee Engagement (Ooredoo Myanmar)
• Stevie Awards Bronze (Ooredoo Myanmar)
• Global CSR Excellence & Leadership Awards Best Covid-19 Solution for Community Care (Ooredoo Myanmar)
• Community Development Award (Ooredoo Myanmar)
• Stevie Awards Gold Stevie – Innovative Achievement (Ooredoo Maldives)
• Bronze Stevie – Company of the Year (Ooredoo Maldives)
• President’s Tourism, Gold Award (Ooredoo Maldives)
• Maldives National Defence Force Awards Appreciation Award (Ooredoo Maldives)

Environmental Metrics

ESG Focus Areas

• Climate and energy
• Resource management
• Digital inclusion & innovation
• Social value creation
• Governance & ethics
• Risk Management
• Human rights
• Responsible Supply Chain
• Talent attraction and retention
• Equal opportunities
• Health & safety
• Customer responsibility
• Data privacy & security

Environmental Achievements

• 4.5% decrease in Group direct (Scope 1) and indirect (Scope 2) GHG emissions totaling 712,380 tons of carbon dioxide equivalent (tCO2e) compared to 2022
• Converted a diesel generator site to a solar hybrid system, reducing operational costs and carbon emissions
• Revised temperature settings to reduce cooling systems running
• Deployed new air conditioning technologies with friendly gas agent and lower electrical consumption
• Maintained vehicle engines for efficient performance
• Lighting sensors installed
• Switched from diesel generators to grid electricity at 69 sites
• Replaced all light bulbs with efficient LEDs, saving 20% in electricity consumption
• New Maldives HQ deploys rainwater harvesting systems, while wash basins and WCs are sensor-based to reduce water wastage.

Social Achievements

• Launched a Women’s Incubator in Nakhal, Oman
• Partnered with the Algerian Literacy Association “IQRAA” to open the Centre for Literacy, Training and Integration of Women
• Supported the Tech Age Girls Myanmar programme to train young women to use technology as a tool for leadership and community development
• USD 34+ million in community investments
• 1.5% increase in females across our total workforce, with 3,037 women employed – that’s 30% of our headcount
• 30 colleagues were trained under the “Let’s Train and Save!” programme with the Algerian Red Crescent.
• In partnership with the Oman Cancer Association, free breast cancer screenings were delivered.

Governance Achievements

• 100% compliance with Code of Ethics
• Appointed Mr. Hilal Mohammed Al Khulaifi as Group Chief Legal, Regulatory & Governance Officer, and Mr. Timos Tsokanis as Group Chief Technology and Information Officer
• Appointed Mr. Bassam Al Ibrahim as Chief Executive Officer (CEO) of Ooredoo Oman, Mr. Roni Tohme as CEO of Ooredoo Algeria, Dr. Samer Fares as CEO of Ooredoo Palestine and Mr. Chris Peirce as Acting CEO of Ooredoo Myanmar
• Established a new dedicated Sustainability function within Ooredoo Group, led by our Group Chief Human Resources and Sustainability Officer, Fatima Sultan Al-Kuwari (as of 2024)
• Approved a Board-level ESG Committee (due to commence operation in 2024) to oversee ESG performance and progress across the Group

Climate Goals & Targets

Environmental Challenges

• Higher inflation rates impacting cost structures
• Challenging circumstances in Palestine
• Palestine prohibited from launching 4G and 5G services, while the rest of the world has been shutting down 3G services, making it challenging for Ooredoo Palestine customers to roam
• Water scarcity risks in some regions
• Complexity of handling hazardous materials, the need for specialized recycling infrastructure, and regulatory compliance requirements

Mitigation Strategies

• Environmental excellence programmes resulting in significant bottom-line savings
• Socially-oriented products increasing revenue streams
• Prudent management of safety, quality and environmental incidents
• Digital Transformation programme systematically replacing infrastructure with state-of-the-art hardware
• Investing strategically in talent acquisition and development, data analytics, and employee experience
• Deploying innovative solutions and cutting-edge technologies to minimize water consumption
• Implementing robust policies, procedures, measures and training programs to minimize workplace hazards, prevent accidents, and protect the well-being of workers

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Guidelines for Ethical Conduct and Fair Practices
• Adherence to Ooredoo Health, Safety, and Environmental Policy
• Compliance with Privacy Policy

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards, SASB Standards, Qatar Stock Exchange (QSE) Guidance on ESG Reporting

Certifications: ISO 14001, ISO 9001, ISO 27001, ISO 45001, ISO 50001, ISO 22301:2019 (some OpCos)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Throughout 2023, we continued to make a positive contribution to national sustainable development priorities, including the Qatar National Vision, as well as the UN SDGs.

Sustainable Products & Innovation

• e-SIMs
• Recycled material in plastic-free recharge cards
• Smart Waste Management solution
• Smart Pay service
• Touchless customer onboarding via eSIM
• Business eShop

Awards & Recognition

• Forbes Middle East’s Sustainable 100
• 100% score in the Arab Sustainability Report by the QSE (fourth year in a row)
• Stevie Bronze Award
• Asian Telecom Award