Climate Change Data

Environmental Metrics

ESG Focus Areas

• Patient safety
• Physician training
• Supply chain sustainability
• Employee well-being
• Community engagement
• Environmental stewardship
• Ethical business conduct

Environmental Achievements

• Recycled over 544,700 pounds of waste, saving 86,668 gallons of water, reducing 759,384 pounds of greenhouse gases, and diverting 15,664 pounds of toxic materials from landfills.
• Recycled 29,644 pounds of electronics, saving $764,907.
• 87% increase in employee adoption of public transportation passes.

Social Achievements

• Launched the Intuitive Foundation.
• Supported over 40 FIRST Robotics teams globally.
• Implemented various employee well-being initiatives (e.g., on-site events, sports and fitness programs, employee resource groups).

Governance Achievements

• Established a Sustainability Steering Committee.
• Implemented strong anti-bribery and anti-corruption policies and training.
• Maintained ISO 14001 certification in Sunnyvale locations.

Climate Goals & Targets

Environmental Challenges

• Managing a complex global supply chain.
• Reducing environmental impact of operations.
• Ensuring ethical conduct throughout the supply chain.

Mitigation Strategies

• Rigorous supplier selection process and supplier business reviews (SBRs).
• Implementation of waste reduction, reuse, and recycling programs.
• Compliance with various regulations (e.g., Dodd-Frank Act, CALTISCA, UK Modern Slavery Act, RoHS).
• Ongoing employee ethics training and internal controls.

Supply Chain Management

Supplier Audits: 76% of total supply chain spend covered by SBR program

Responsible Procurement

• Supplier handbook and scorecard
• Compliance with Dodd-Frank Act, CALTISCA, UK Modern Slavery Act, RoHS

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ISO 14001, ISO 13485:2016, ISO 14971

Certifications: ISO 14001, ISO 13485:2016

Environmental Metrics

ESG Focus Areas

• Customer support
• Employee safety and well-being
• Community engagement
• Inclusion and diversity
• Supply chain sustainability
• Environmental stewardship
• Governance

Environmental Achievements

• Completed ISO 14001 recertification for Sunnyvale campus facilities
• Opened new LEED Gold certified building in Sunnyvale
• Increased EV charging stations across the U.S. to 294 ports
• Collected and recycled more than 829,000 pounds of waste
• Reduced greenhouse gases by more than 1.1 million pounds
• Diverted more than 23,000 pounds of toxic materials from landfills
• Saved more than 131,000 gallons of water

Social Achievements

• Provided over $80 million in service credits to customers through a COVID-19 relief program
• Relocated 16 da Vinci surgical systems to optimize workflow
• Launched Extended Use Program for da Vinci instruments, reducing costs and waste
• Expanded virtual training programs for surgeons and care teams
• Donated over 1.1 million face shields globally through the Intuitive Foundation
• Established 10 employee resource groups (ERGs)
• Achieved 99+% completion rate for all QMS compliance-related training
• 98% Employee performance self-evaluation completion rate in 2020

Governance Achievements

• Updated compliance training and policies on anti-bribery, anti-corruption, and ethical business conduct
• 94+% Compliance training completion rate
• Established India CSR policy and Ek Prayaas employee volunteer committee

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting employee safety, hospital operations, and community needs
• Supply chain disruptions
• Economic toll of COVID-19 on hospitals
• Need to adapt training programs to virtual formats
• Racial injustice and need to improve inclusion and diversity

Mitigation Strategies

• Implemented screening protocols and PPE use
• Adjusted facility layouts and employee work shifts
• Invested in work-from-home support
• Updated leave policies and adjusted employee financial programs
• Launched customer financial-relief program
• Provided logistical support and accelerated transition to digital training
• Introduced Extended Use Program
• Converted manufacturing lines to produce PPE
• Provided hand sanitizer and automated temperature screening
• Expanded virtual training programs
• Established Inclusion & Diversity Council and ERGs
• Provided I&D training and updated compliance training

Supply Chain Management

Responsible Procurement

• Supplier development programs
• COVID-19 safety protocols
• ISO 13485 and ISO 9001 certifications

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ISO 13485:2016, ISO 9001, ISO 14001, MDSAP, NIST, AAMI Quality System Compendium

Certifications: ISO 13485:2016, ISO 14001, ISO 9001

Sustainable Products & Innovation

• Extended Use Instrument Program

Awards & Recognition

• #44 on the Fortune Future 50 2020
• #94 of 2021 THE JUST 100 in Forbes

Environmental Metrics

ESG Focus Areas

• Customer focus and patient outcomes
• Employee well-being and diversity & inclusion
• Community engagement
• Supply chain sustainability
• Environmental stewardship
• Governance and ethics

Environmental Achievements

• LEED Gold certification for new Sunnyvale building
• Added 500 kWh of solar energy capacity globally
• Recycled parts from da Vinci Si systems to build da Vinci X systems (95% of surgeon console and 55% of patient cart components)
• 535.77+ metric tons of waste collected and recycled in North America
• 517,000+ gallons of water saved in North America
• 996.37+ metric tons of greenhouse gases reduced in North America through recycling
• Mexicali team planted 160 trees and other low-water-use plants

Social Achievements

• Launched My Intuitive mobile app for surgeons (over 2,500 users by year-end)
• Expanded regional training centers to minimize travel
• Increased accessibility to hands-on training globally with KindHeart acquisition
• Improved employee experience survey response rate (88%)
• 97% employee performance self-evaluation completion rate
• Launched quarterly pulse surveys to assess employee perspectives
• Improved employee development programs (over 700 employees completed Talent Action Plans)
• Increased diversity and inclusion initiatives, including hiring a VP of Global Inclusion & Diversity
• Supported employee resource groups (ERGs) with various initiatives
• Donated over 16,800 N95 masks to hospitals in Taiwan
• Supported Agastya International Foundation education kits in India (800 kits distributed to 675 schools)
• Supported Sunnyvale Community Services back-to-school drive (over 1,700 backpacks)

Governance Achievements

• Improved cybersecurity programs and procedures
• Consolidated data privacy functions under a dedicated team
• Implemented a formal privacy-by-design program
• Achieved >99% completion rate for all QMS compliance training
• Completed 23 compliance audits (10 internal, 2 building certification, 11 regulatory agency)
• Maintained a 36% female representation on the board of directors
• Appointed Dr. Monica Reed to the board, increasing diversity

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting global operations and supply chains
• Supply chain disruptions due to material shortages (computer chips, metals, resins, lumber)
• Travel restrictions impacting in-person training
• Maintaining high indoor air quality in older buildings

Mitigation Strategies

• Launched local training centers and expanded cloud-based training
• Reallocated field and manufacturing resources to address customer challenges
• Expanded Extended Use Program to reduce instrument waste
• Developed and implemented remote diagnostics capabilities
• Redesigned customer service portal with new analytic tools
• Increased cybersecurity investments and employee training
• Consolidated data privacy functions
• Implemented a privacy-by-design program
• Improved air quality through material selection and building upgrades
• Shifted to ocean freight for instrument shipments (though goal not fully met in 2021)

Supply Chain Management

Supplier Audits: 81% of suppliers received scorecard assessments

Responsible Procurement

• Supplier Code of Conduct
• ISO 13485 and ISO 9001 certifications required
• Annual supplier business reviews and scorecard ratings

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Extended Use Program instruments
• Reusable shipping containers and totes

Awards & Recognition

• LEED Gold certification
• Silicon Valley/San Jose Business Journal Structures Award
• Medical Design Excellence Awards
• Brand Film Awards
• Telly Award
• San Francisco Design Week Award
• GOOD DESIGN Award
• Glassdoor’s Best Places to Work
• Glassdoor’s Top CEOs

Environmental Metrics

ESG Focus Areas

• Climate Change
• Supply Chain Resilience
• ESG Governance

Environmental Achievements

• Completed a full scope (scopes 1, 2, and 3) Greenhouse Gas (GHG) carbon inventory in 2023. Scopes 1, 2, and 3 for 2022 have completed the validation process.
• Created a carbon plan in 2023 to manage decarbonization goals and targets, including identifying and tracking carbon mitigation efforts.

Social Achievements

• Not disclosed

Governance Achievements

• The Governance and Nominating Committee oversees ESG strategy; the Audit Committee oversees risk assessment and mitigation; both report to the board. A formal ESG review board, comprised of senior leadership, guides and reviews ESG topics.

Climate Goals & Targets

Environmental Challenges

• Physical risk from extreme weather patterns impacting operations and suppliers.
• Supply chain production capacity risk from stricter air quality and emissions regulations.
• Financial risk from increased raw materials and energy costs.
• Market risk from changing investor and customer behavior regarding climate risk.
• Competitive risk from new market entrants with stronger climate initiatives.
• Operational risk from new carbon pricing regulations.

Mitigation Strategies

• Insurance coverage for business interruption.
• Finished goods inventory for short-term buffering.
• Multi-plant strategies, dual sourcing, and component buffering.
• Risk mitigation audits, assessments, and preventive/mitigative actions.
• Exploring renewable energy, efficient transportation, and sustainable packaging.
• Integrated campus approach to improve efficiency and reduce environmental impact.
• Dual sourcing, low-cost manufacturing, and supply chain resilience initiatives.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Water stress
• Extreme temperatures
• Flooding

Transition Risks

• Regulatory changes
• Increased raw material and energy costs
• Changing investor and customer expectations

Opportunities

• Renewable energy
• Efficient transportation
• Sustainable packaging
• Improved supply chain resilience and efficiency
• Product design and sourcing initiatives

Reporting Standards

Frameworks Used: TCFD

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Maturing clinical evidence for meaningful outcomes
• Understanding the complete carbon impact: reduction and avoidance
• Driving responsible growth

Environmental Achievements

• Reduced air shipping, resulting in a carbon savings of over 2,000 metric tons of CO2e by increasing ocean transport from 38% to 51%
• Recycled over 800 lbs. of proprietary waste in 2023, achieving a 100% recycling rate and a carbon reduction of 1,644 MT CO2e
• Diverted 96% of waste from landfills during construction of Peachtree Corners West building
• Reduced plastic weight in packaging by approximately 58% for Xi Stapling Reloads and Xi High Flow Seal, and approximately 21% for Xi eDrape, per SKU
• Transition to eIFUs diverted approximately 102,000 lbs. of paper waste from landfills, saving over $2.9 million in costs in 2023

Social Achievements

• Achieved a Net Promoter Score (NPS) of 80 in the United States, the highest level achieved since 2019
• Increased users completing learning plans outside the U.S. by 63% compared with 2022
• Introduced new virtual Sterile Process Department (SPD) retraining events, training 395 participants from 209 hospitals
• Expanded Advanced Tissue Models training to 21 countries
• Improved annual promotion process and rolled out manager acceleration program (MAP) workshop, reaching more than 700 people leaders

Governance Achievements

• Successfully completed two external EMS audits in Mexicali and Sunnyvale with no critical or major findings
• Achieved a 98% completion rate for employee EMS course
• Rolled out inclusive leadership training to VP and above employees (91% participation rate)
• Conducted a comprehensive pay equity audit for the full-time U.S. workforce, showing no statistically significant pay gap based on gender or race/ethnicity

Climate Goals & Targets

Environmental Challenges

• Extreme weather patterns impacting operations and supply chain
• New/stronger air quality and emissions standards potentially challenging the supply chain
• Increased raw materials costs due to climate-related factors
• Changing investor and customer behavior regarding climate risk
• Competitive risk from new market entrants with stronger climate initiatives

Mitigation Strategies

• Shifting air freight to ocean and ground freight
• Expanding recycling practices globally
• Implementing energy efficiency measures and renewable energy solutions
• Expanding climate-related disclosures (CDP report)
• Integrated campus approach to reduce environmental impact and improve supply chain efficiency
• Dual sourcing and inventory buffering strategies
• Insurance coverage for business interruption

Supply Chain Management

Supplier Audits: 81% of suppliers received scorecard assessments by total supply chain spend (2023)

Responsible Procurement

• Supplier Code of Conduct
• ISO 13485 and ISO 9001 certifications
• Third-party screening
• Compliance declarations for new components

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Water stress
• Extreme temperatures
• Flooding

Transition Risks

• Regulatory changes
• Increased raw material costs
• Changing investor and customer behavior

Opportunities

• Renewable energy
• Efficient transportation
• Reduced packaging
• Product design and sourcing initiatives

Reporting Standards

Frameworks Used: TCFD, CDP, GRI

Certifications: ISO 13485, ISO 9001, ISO 14001, ISO 27001

Sustainable Products & Innovation

• eIFUs

Awards & Recognition

• 2023 Best Place to Work for Disability Inclusion
• 2023 Winner for Best Digital App Experience
• 2023 Best Employer Brand—Silver
• 2023 Pro Patria Award
• 2024 Best Companies to Work for Healthcare
• 2024 America’s Greenest Companies
• 2024 America’s Most Responsible Companies
• 2024 Best Places to Work