Climate Change Data

Environmental Metrics

ESG Focus Areas

• Community Reinvestment
• Community Development
• Education
• Customer Service
• Employee Well-being

Social Achievements

• Provided 7,363 volunteer hours to 193 organizations in Eastern Massachusetts.
• Sponsored a capacity-building workshop for local charitable organizations.
• Continued support for METCO program despite state funding cuts.
• Extended support to Tenacity and Horizons programs.
• Increased outreach to younger demographic, with 34% of checking accounts opened last fiscal year by Millennials.

Climate Goals & Targets

Environmental Challenges

• Attracting younger clients
• Competition from larger banks

Mitigation Strategies

• Strategic effort to reach out to younger demographic
• Redesigned products and services to be competitive
• Partnered with tech resources
• Emphasized relationship-driven approach over transaction-driven approach

Supply Chain Management

Climate-Related Risks & Opportunities