Climate Change Data

TTEC Holdings, Inc.

Climate Impact & Sustainability Data (2022)

Reporting Period: 2022

Environmental Metrics

ESG Focus Areas

  • Diversity, Equity, and Inclusion (DEI)
  • Environmental Stewardship
  • Technology Resilience
  • Ethics and Compliance
  • Data Governance
  • Business Continuity

Environmental Achievements

  • Reduced environmental impact of Annual Stockholders Meeting through electronic delivery of materials

Social Achievements

  • Execution on DEI initiatives through broader employee engagement
  • Investment in employees
  • ESG executive leadership council to create shared accountability
  • Commitment to environmentally friendly work-from-home platform while mindful of reduced energy consumption and resource reuse in brick-and-mortar sites

Governance Achievements

  • Published inaugural ESG report for fiscal year 2021 using SASB framework
  • Established Security & Technology Committee in 2022 to oversee technology resilience and cybersecurity

Climate Goals & Targets

Environmental Challenges

  • Misalignment between employee preferences for remote/on-site work and client priorities
  • Evolving client needs regarding employee work location (remote vs. on-site)
Mitigation Strategies
  • Adjusting hiring and employee retention practices to address new business challenges

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB