TTEC Holdings, Inc.
Climate Impact & Sustainability Data (2022)
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Diversity, Equity, and Inclusion (DEI)
- Environmental Stewardship
- Technology Resilience
- Ethics and Compliance
- Data Governance
- Business Continuity
Environmental Achievements
- Reduced environmental impact of Annual Stockholders Meeting through electronic delivery of materials
Social Achievements
- Execution on DEI initiatives through broader employee engagement
- Investment in employees
- ESG executive leadership council to create shared accountability
- Commitment to environmentally friendly work-from-home platform while mindful of reduced energy consumption and resource reuse in brick-and-mortar sites
Governance Achievements
- Published inaugural ESG report for fiscal year 2021 using SASB framework
- Established Security & Technology Committee in 2022 to oversee technology resilience and cybersecurity
Climate Goals & Targets
Environmental Challenges
- Misalignment between employee preferences for remote/on-site work and client priorities
- Evolving client needs regarding employee work location (remote vs. on-site)
Mitigation Strategies
- Adjusting hiring and employee retention practices to address new business challenges
Supply Chain Management
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: SASB