Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Health
• Employee Health
• Community Health
• Diversity and Inclusion
• Governance

Environmental Achievements

• Switched to a new hematology testing platform, reducing plastic and cardboard waste by 12.3 and 7.7 tons annually respectively.
• Improved data collection of utility use (electric, natural gas, and water) for 148 buildings using Lucid BuildingOS software.
• Upgraded lighting fixtures to LEDs in Lenexa, KS and Toxicology/Clinical labs, reducing energy costs and CO2 emissions.

Social Achievements

• Launched targeted medical interventions (Quit for Life, Omada Health) to address employee health risks.
• Expanded Patient Service Centers in Safeway and Walmart stores for improved patient access.
• Awarded three $50,000 “Health in Your Hands” grants to Autism Speaks, The American Red Cross, and The National Ovarian Cancer Coalition.
• Supported various nonprofits including the American Diabetes Association, National AIDS Memorial, and American Cancer Society.

Governance Achievements

• Introduced an updated Action with Integrity Code of Ethics.
• Earned a 100 score on the Human Rights Campaign Corporate Equality Index.
• Named a DiversityInc Noteworthy Company.

Climate Goals & Targets

Environmental Challenges

• Hurricane damage to facilities in Texas, Florida, and Puerto Rico.
• Shortage of Clinical Laboratory Scientists (CLS).
• High rates of illicit drug use in the American workplace.

Mitigation Strategies

• Employee Disaster Relief Program supported by United Way.
• CLS training programs in San Juan Capistrano, CA and Chantilly, VA.
• Published the annual Quest Diagnostics Drug Testing Index™ to raise awareness of drug use trends.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Quest Supplier Business Engagement Model (SBEM)

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Blueprint for Athletes™ (BFA) home biomarker test kit
• QHerit™ expanded carrier screening panel

Awards & Recognition

• Named to Fortune Magazine's 2016 & 2017 “World's Most Admired Companies” lists
• Ranked on Fortune 500, Forbes Global 2000, Forbes America’s Best Employers, etc.
• Included in Dow Jones® Sustainability Index and FTSE4Good indices
• Received a rating of 100 from the 2017 Human Rights Campaign Corporate Equality Index

Environmental Metrics

ESG Focus Areas

• Employee Well-being
• Health Equity
• Diversity and Inclusion
• Environmental Sustainability
• Supply Chain Management
• Data Privacy and Security

Environmental Achievements

• Reduced paper waste in PSCs by 276 tons (2018-2020), exceeding initial goal.
• Reduced single-use plastic waste by 302 US tons (2018-2020), exceeding initial goal.
• Reduced waste per million patient encounters by approximately 15 MTCO²e (2018-2020), meeting initial goal.
• Achieved an average of ~6% green energy usage for electricity sourcing (2018-2020), exceeding initial goal of 5%.

Social Achievements

• Launched Quest for Health Equity (Q4HE), a more than $100 million initiative to address health disparities.
• Provided insights from 56 billion data points through Health Trends® reports to raise awareness of disease states and health concerns.
• Implemented Blueprint for Wellness program, saving an estimated $40 million in employee healthcare costs over 4 years.
• Received the C. Everett Koop Award for 2020 for impact on employee health.
• Maintained a highly engaged workforce, as shown by employee surveys.

Governance Achievements

• Welcomed Wright L. Lassiter III to the Board of Directors, increasing board diversity.
• Maintained a perfect score of 100 on the Human Rights Campaign Corporate Equality Index.
• Implemented a new agile approach to gathering employee feedback using shorter, periodic pulse surveys.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted operations and workforce.
• Supply chain disruptions due to the pandemic.
• Increased demand for COVID-19 testing.
• Health inequities exacerbated by the pandemic.

Mitigation Strategies

• Established enhanced safety protocols for employees.
• Implemented a comprehensive business continuity plan.
• Leveraged supplier relationships to secure necessary supplies.
• Launched COVID-19 testing services and expanded access.
• Launched Quest for Health Equity initiative to address health disparities.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: ISO 14001 (target for San Juan Capistrano lab by 2022), ISO 9001 (San Juan Capistrano lab)

Awards & Recognition

• C. Everett Koop Award (2020)

Environmental Metrics

ESG Focus Areas

• Climate Change

Climate Goals & Targets

Environmental Challenges

• Limitations in obtaining greenhouse gas emissions data for refrigerant leakage as a result of Quest’s laboratory activities.

Mitigation Strategies

• Quest is working towards improving the data quality and accuracy of this emissions calculation.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: WBCSD/WRI GHG Protocol Corporate Accounting and Reporting Standard, WBCSD/WRI GHG Protocol Corporate Value Chain (Scope 3) Accounting and Reporting Standard

Third-party Assurance: ERM Certification and Verification Services Inc. (ERM CVS)

Environmental Metrics

ESG Focus Areas

• Governance and ethics
• Equity and health access
• Employee and community engagement
• Environmental sustainability
• Supply chain management
• Patient- and consumer-centered care
• Access and affordability
• Inclusion and diversity
• Attracting and retaining talent

Environmental Achievements

• Achieved first ISO 14001 certification for San Juan Capistrano laboratory.
• Reduced fleet miles driven by approximately 2.7 million miles, reducing gasoline consumption by approximately 100,000 gallons and CO2 emissions by approximately 870 metric tons.
• Reduced plastic waste by another 105 standard tons.
• Cut paper waste in PSCs by approximately 177 tons.

Social Achievements

• Launched Stay Interview program to improve employee engagement and retention.
• Launched healthyMINDS approach to emotional well-being, partnering with Spring Health.
• Contributed ~$15 million in corporate giving and Q4HE grants.
• Provided ~750,000 donated or discounted test requisitions.
• Employees volunteered 20,000+ hours.
• Expanded Q4HE initiative to address healthcare inequities.

Governance Achievements

• Expanded ESG risk assessments of key suppliers.
• Grew spend with small and diverse suppliers.
• Established ESG Leadership Council to guide ESG strategy.

Climate Goals & Targets

Environmental Challenges

• Addressing healthcare inequities.
• Managing ESG risks in the supply chain.
• Maintaining data privacy and cybersecurity.

Mitigation Strategies

• Quest for Health Equity (Q4HE) initiative.
• ESG assessment for suppliers.
• Robust privacy and cybersecurity programs.

Supply Chain Management

Supplier Audits: Over 40% of suppliers (based on volume of spend) completed ESG assessments in 2022.

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events and natural disasters

Reporting Standards

Frameworks Used: SASB

Certifications: ISO 14001

Awards & Recognition

• World’s Most Admired Companies by Fortune magazine
• Best Place to Work for LGBTQ Equality
• Forbes World’s Best Employers
• Gold status in the American Heart Association’s Workplace Health Achievement Index
• Fast Company’s 2022 list of 144 Brands that Matter
• Best Place to Work for Disability Inclusion

Environmental Metrics

ESG Focus Areas

• Employee and community engagement
• Equity and health access
• Environmental sustainability
• Governance and ethics

Environmental Achievements

• Eliminated shipped medical waste from 2 California laboratories by installing on-site treatment technology
• Diverted over 3,500 tons of medical and municipal waste from landfill in California
• Reduced fleet miles driven by approximately 2.6 million miles, gasoline consumption by approximately 96,000 gallons, and CO2 emissions by approximately 845 metric tons
• Achieved ISO 14001 certifications for 2 additional lab locations (Chantilly VA and Cleveland HeartLab)

Social Achievements

• Improved frontline retention by 11%
• Launched HealthyQuest EBN with 1,000+ members
• Reached ~79% participation in Blueprint for Wellness program
• Provided 950,000+ discounted/donated test requisitions at a cost to Quest of $18M+
• Supported 55 active Q4HE programs across the US
• Increased participation in professional development programs and implemented process improvements
• Launched the Everyday Equity Council
• Established the Inclusion Mentor Circles program
• Introduced new training for patient service representatives (PSRs) on hospitality and accessibility, with more than 90% of PSRs completing accessibility training
• Streamlined Patient Financial Assistance (PFA) program

Governance Achievements

• Over 53% of suppliers based on annual spend successfully completed ESG assessments
• Quest purchased $343 million in goods and services from small and diverse US businesses
• Over 95% of Quest employees completed compliance training

Climate Goals & Targets

Environmental Challenges

• Supply chain challenges impacting the transition to alternative fuel vehicles
• Healthcare costs rising

Mitigation Strategies

• Reviewing the goal of reaching 50% alternative fuel vehicles by 2026
• Introducing salary-tiered contributions toward Quest medical plans

Supply Chain Management

Supplier Audits: 53% of suppliers (based on annual spend) completed ESG self-assessment

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events, natural disasters

Reporting Standards

Frameworks Used: SASB

Certifications: ISO 14001

Third-party Assurance: Third-party provider for limited assurance on Scope 3 emissions data

Awards & Recognition

• DISABILITY:IN • Best Places to Work for Disability Inclusion – 2023
• HUMAN RIGHTS CAMPAIGN FOUNDATION • 2023-2024 Corporate Equality Index
• FORBES® • America’s Best Employers by State 2023
• FORTUNE® • World’s Most Admired Companies 2023 • America's Most Innovative Companies 2023
• TIME® AND STATISTA® • World's Best Companies 2023
• NEWSWEEK® • America's Greatest Workplaces 2023 • Most Trustworthy Companies in America 2023 • America’s Greatest Workplaces for Parents and Families 2023