Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• Decreased energy consumption per dollar earned from 0.019 kWh/S$ in FY2019 to 0.016 kWh/S$ in FY2020. Utilized energy-saving lights and air conditioners; medical equipment only switched on when needed.

Social Achievements

• No incidents of discrimination reported.
• Provided an average of 5.0 training hours per employee (though this was lower than the previous year due to COVID-19 restrictions).

Governance Achievements

• No incidents of bribery or corruption reported.
• Compliance with the Personal Data Protection Act 2012 to safeguard customer privacy.
• All employees and governance body members submitted Conflict of Interest Declarations.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacted employee training and veterinary clinic operations.
• Maintaining energy consumption levels while increasing turnover.

Mitigation Strategies

• Implemented queue management, crowd management, safe-distancing measures, and good hygiene practices as per Singapore's Animal & Veterinary Service guidelines.
• Continued monitoring of energy consumption and striving for reduction.

Supply Chain Management

Responsible Procurement

• Sourcing locally (97% of expenditure)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• Decreased energy consumption to 0.015 kWh of energy consumed for every dollar earned, lower than the previous year's 0.016 kWh.

Social Achievements

• No incidents of discrimination reported.
• Employee hiring rate decreased to 6% (from 17% in 2020 and 25% in 2019).
• No substantiated complaints concerning breaches of customer privacy.

Governance Achievements

• No incidents of bribery or corruption reported.
• No incidents of non-compliance with environmental laws and regulations.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacted revenue and restricted employee training plans.
• Fluctuation in employee turnover rate due to restructuring at veterinary clinics.

Mitigation Strategies

• Continued to serve the community during the pandemic.
• Implemented restructuring to address turnover rate fluctuations.
• Monitored energy consumption and aimed to maintain energy usage at 0.015 kWh per dollar earned.

Supply Chain Management

Responsible Procurement

• Sourcing mainly from Singapore, Japan, and the USA.
• Targeting at least 95% local spending in Singapore annually.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Procurement Practices
• Anti-corruption
• Energy
• Waste
• Employment
• Training and Education
• Diversity and Equal Opportunity
• Non-discrimination
• Customer Health and Safety
• Customer Privacy
• Local Communities

Environmental Achievements

• No incidents of non-compliance with environmental laws and regulations. Energy consumption reduced to 40,578 kWh (from 47,397 kWh in 2021), equivalent to 17.6 tonnes of GHG emissions.

Social Achievements

• No incidents of discrimination reported. Average training hours per employee increased to 7.9 hours (from 6.5 hours in 2021). Partnered with Temasek Polytechnic and NUS TalentConnect for internship programs. Employee hiring rate of 30% and turnover rate of 15%.

Governance Achievements

• Established a Code of Business Conduct and Ethics. Implemented a Whistle-blowing Policy with no incidents of bribery or corruption reported. Board Diversity Policy adopted.

Climate Goals & Targets

Environmental Challenges

• Increased market competition and a shortage of veterinarian surgeons.

Mitigation Strategies

• Restructuring pay schemes and working hours, accepting interns, expanding recruitment networks.

Supply Chain Management

Responsible Procurement

• 99% of total expenditure sourced locally in Singapore.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• Maintained zero incidents of non-compliance with environmental laws and regulations

Social Achievements

• Maintained zero reported incidents of discrimination
• Maintained zero safety incidents in pet clinics
• Maintained zero non-compliance with regulations pertaining to the health and safety impacts of our products and services
• Maintained zero complaints reported regarding breaches of customer privacy or losses of customer data

Governance Achievements

• Zero incidents of bribery or corruption reported

Climate Goals & Targets

Environmental Challenges

• Increased market competition
• Shortage of veterinarian surgeons and veterinary technicians
• Rising costs in the veterinary industry
• Higher electricity costs due to fewer tenants sharing office unit and longer operational hours in Tampines clinic

Mitigation Strategies

• Restructuring pay scheme and working hours
• Improving working environment
• Offering training sponsorship
• Engaging interns from local polytechnics and universities
• Broadening recruitment channels
• Regular equipment maintenance
• Maintaining specific air conditioning temperatures
• Reminders to employees for energy conservation
• Managing rising costs of low GHG emissions veterinary supplies
• Strategic capital investments in energy-efficient equipment
• Retiring older assets
• Placing recycling bins in clinics
• Maintaining a one-month inventory of medicine
• Sourcing supplies locally with stock in Singapore
• Strategically locating clinics outside flood zones
• Offering preventive care packages to pet owners

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Ongoing diversification of sourcing network
• Maintaining at least 95% of purchases from local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events impacting supply chain and facilities
• Climate-induced changes increasing infectious diseases in pets

Transition Risks

• Evolving regulations and increased compliance costs
• Increased operational costs due to rising electricity prices

Opportunities

• Heightened government support for sustainability-related projects
• Shifting customer preference towards eco-friendly products
• Offering preventive care packages to safeguard pets

Reporting Standards

Frameworks Used: GRI Standards, TCFD recommendations

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed