Climate Change Data

Environmental Metrics

ESG Focus Areas

• People
• Prosperity
• Planet
• Peace & Partnerships

Environmental Achievements

• Reduced greenhouse gas emissions by 87,721 tons CO2e
• Reduced energy consumption by 281,604 MWh
• Installed solar panel systems on the roof of 25 retail operations, generating 15,689 Megawatt hours (MWh) of renewable energy
• Reduced the use of 236 million plastic bags
• Reused and recycled 518,447 plastic bags
• 29 tons of organic waste processed to bio-composting
• 173 million baht income for society from reforestation

Social Achievements

• Launched Omnichannel Commerce Program (OCP)
• Launched Leadership Development Program
• Implemented Dual Vocational Education program
• Employed 303 people with disabilities
• Provided COVID-19 insurance scheme for over 80,000 employees
• Launched Employee Joint Investment Program (EJIP)
• Opened 15 “Healthiful” Health & Wellness stores
• Implemented Product Quality Traceability System
• Provided 13 million baht of financial support through the Bilateral Scholarship Program

Governance Achievements

• Established a Corporate Governance and Sustainability Committee
• Established a Compliance Unit
• Started preparations to join Thailand’s Private Sector Collective Action Coalition Against Corruption (CAC)

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted operations, causing a sharp decline in revenue in the second quarter.
• Emerging risks in cybersecurity due to increased online operations and collection of customer data.

Mitigation Strategies

• Adapted by stepping up omnichannel platforms, rolling out new sales channels (Call & Shop, Chat & Shop, etc.), and adopting new retail business trends.
• Cut operating costs and expenses to ensure continuous efficiency and maintain liquidity and profitability.
• Continued investments in long-term growth (store expansion, personnel skill development, technology).
• Continuous assessment and improvement of information technology competence.
• Preparation of an emergency response plan, backup restoration testing, and system emergency plan testing.
• Investment in information technology systems related to every work system.
• Appointment of Chief Information Security Officer responsible for information security.
• Hiring a consulting company to provide suggestions for improving the security system and to comply with the requirements of the law.

Supply Chain Management

Supplier Audits: Annual audits performed to evaluate suppliers’ operating standards; 100% of suppliers agree to comply with the company's Code of Conduct.

Responsible Procurement

• Supplier Code of Conduct manual and guideline
• Screening of suppliers based on potential and ethics
• Promoting organic products and OTOP products

Climate-Related Risks & Opportunities

Physical Risks

• Severe natural disasters

Transition Risks

• Higher energy costs
• Taxation associated with high levels of greenhouse gas emissions

Opportunities

• Development of energy-efficient products
• Renewable energy investment

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: Food Safety System Certification (FSSC 22000)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• 1, 2, 3, 7, 8, 9, 10, 11, 12, 13, 17

The company's initiatives contribute to these goals through various projects related to poverty reduction, health, clean energy, economic growth, innovation, reduced inequalities, sustainable cities, responsible consumption and production, climate action, and partnerships.

Sustainable Products & Innovation

• Aprons made from recycled plastic bottles
• Bag for Life reusable bags
• Organic products
• OTOP products

Awards & Recognition

• Best Employers Awards Thailand 2020 (Robinson and Central Marketing Group)
• Outstanding Disability Employer 2020
• Outstanding Company in Business Development for Sustainability (Vietnam)
• Outstanding Company for Social Contribution and Sustainable Community Development (Vietnam)
• Outstanding Company for Labor Relations and Welfare 2020 (Vietnam)
• Best Brand Performance on Social Media 2020 (Tops Thailand)
• Excellent Corporate Social Responsibility for the 10th consecutive year, Platinum Level 2020 (AMCHAM)
• The 2020 GIA Global Honoree for Excellence in Retail (LivingHouse)
• Outstanding Award for Promoting and Supporting Community Products in Vietnam
• PLMA's 2020 International: Salute to Excellence Awards (Central Food Retail)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Responsible Sourcing
• Resource Efficiency
• Human Capital Development
• Occupational Health and Safety
• Labor Practice and Human Rights
• Community Contribution and Local Product Development
• Supply Chain Management
• Cybersecurity and Privacy Protection
• Innovation
• Customer Relationship and Brand Management
• Corporate Governance and Business Ethics
• Risk and Crisis Management and Resilience

Environmental Achievements

• Total renewable energy consumption 79,467 MWh
• Addition of green areas and forest restoration 5,519 rai
• Amount of food surplus used for alternative purposes 264 tons
• Amount of waste diverted from landfill 10,272 tons
• Sales of organic products and OTOP products 508.8 million baht
• Reduced greenhouse gas emissions through solar energy installation in over 80 department stores and use of electric vehicles in logistics.

Social Achievements

• Percentage of female employees 62%
• Training hours of employees 4.9 hrs/person/year
• Total income generated for farmers and communities 1,500 million baht/year
• Percentage of employees receiving human rights training 99%
• Creating jobs for people with disabilities 130 people
• Work-related fatalities for employees and contractors 0 person
• Launched several employee well-being programs including retirement preparation training, flexible work hours, and health initiatives.

Governance Achievements

• Certification from the Thai Private Sector Collective Action Against Corruption
• Online Training on Business Ethics 2022
• Corporate Governance and Code of Conduct Handbook
• Received several awards for good corporate governance, including “Excellent” ranking or “5 Stars” rating for two consecutive years from the Corporate Governance Report for Thai Listed Companies (CGR).

Climate Goals & Targets

Environmental Challenges

• Climate change impacts (natural disasters, higher energy costs)
• Supply chain disruptions
• Cybersecurity threats and data privacy concerns
• E-commerce competition

Mitigation Strategies

• Investment in energy-conserving equipment and renewable energy
• Nature-based solutions (green space and forest restoration)
• Improved data collection methodology for greenhouse gas emissions
• Supplier Code of Conduct and sustainability risk assessments
• Enhanced cybersecurity measures and data privacy protection policies
• Omnichannel strategy to adapt to changing consumer behavior

Supply Chain Management

Supplier Audits: 100% of critical Tier 1 suppliers

Responsible Procurement

• Supplier Code of Conduct
• Sustainability risk assessments
• On-site inspections

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

The Company’s work on sustainable development encompasses governance and economic, social, and environmental dimension. Its operational direction is set in alignment with the 17 goals of the United Nations Sustainable Development Goals

Sustainable Products & Innovation

• Eco-friendly products and packaging
• Upcycled products from plastic waste

Awards & Recognition

• Asia’s Best CSR Award 2022
• Dow Jones Sustainability Indices (DJSI) 2022
• THSI 2022 “Sustainable Stocks”
• Global CSR & ESG Awards 2022, Best Environmental Excellence Award
• Numerous other awards listed in the report

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Utilizing 142 solar panel systems and charging stations across 62 department stores, supporting up to 793 vehicles.
• Using 22 electric trucks for logistics and energy-saving equipment.
• 28% of total packaging usage is eco-friendly.
• Food waste managed throughout the value chain, with surplus shared to vulnerable groups or sold at promotional pricing, and waste turned into fertilizer or pet snacks.
• Recycling used plastic bottles into blankets.

Social Achievements

• Hiring over 1,000 elderly and physically disabled employees.
• Supporting community products made by more than 100,000 families.
• Various programs for employee well-being and skill development.

Governance Achievements

• Achieved "AAA" rating from SET ESG Rating 2023.
• Won Sustainability of the Year from Retail Asia.
• Received "excellent" recognition (5-Star) on the Corporate Governance Report of Thai Listed Companies (CGR) Rating of 2023 for three consecutive years.

Climate Goals & Targets

Environmental Challenges

• Economic slowdown and unforeseeable factors affecting retail, wholesale, and service sectors.
• Supply chain disruptions due to extreme weather events.
• Resource scarcity impacting raw materials.
• Increased operational costs associated with sustainable practices.
• Evolving regulatory landscapes.

Mitigation Strategies

• Multi-Format and Multi-Category portfolio for business resilience.
• Efficiency in cost management and expense control.
• Investing in energy efficiency and renewable energy technologies.
• Data analytics to assess climate-related risks.
• Developing alternative sourcing strategies.
• Implementing corrective action plans for high-risk suppliers.

Supply Chain Management

Supplier Audits: 1,968 suppliers assessed in 2023; 77 on-site assessments.

Responsible Procurement

• Supplier Code of Conduct
• Self-assessment questionnaires
• Approved Vendor List (AVL)
• Supplier ESG in-depth training for internal buyers and stakeholders
• ESG Benchmarking

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Resource scarcity

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Investing in energy efficiency and renewable energy technologies
• Developing climate-resilient business strategies

Reporting Standards

Frameworks Used: GRI Standards 2021

Third-party Assurance: LRQA

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 8 (Decent Work and Economic Growth)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)
• Goal 15 (Life on Land)

Various initiatives contribute to these goals through renewable energy adoption, job creation, waste reduction, emissions reduction, and biodiversity conservation.

Sustainable Products & Innovation

• Eco-friendly products
• Organic products
• Healthiful products
• Locally sourced products

Awards & Recognition

• Corporate Excellence Award from APEA 2023
• Top 10 Most Reputable Companies in The Food – Beverage – Retail Industry in 2023 (Central Retail Vietnam)
• Excellence in Data Governance Award from Collibra
• 5-Star Rating from CGR 2023
• Best CFO in Thailand, Strongest Adherence to Corporate Governance and Most Consistent Dividend Policy Awards from Alpha Southeast Asia
• Digital Capability of The Year from Thailand Digital Excellence Awards 2023
• Dow Jones Sustainability Indices (DJSI) 2023
• SET ESG Rating 2023 (AAA)
• Commended Sustainability Excellence Award from SET Award 2023
• Sustainability Initiative of the Year Award from Retail Asia Awards
• Top Community Centric Companies in Asia from ACES Awards 2023
• Best Environmental Excellence Awards from The Global CSR & ESG Awards 2023
• Excellence Award for Sustainability in Support Disability People
• Top 50 Corporate Sustainability Awards (Central Retail Vietnam)
• Enterprise for the Community 2023 (Central Retail Vietnam)
• AMCHAM Corporate Social Impact Awards (Tops)
• Convenience Retail Sustainability Award (Tops)
• Retail App of The Year Award (Power Buy)
• Outstanding Innovative Company Awards (MEB Corporation)
• Top-10 Finalists at The Most Innovative Department Store in The World 2023 Competition (Rinascente)
• Global Best Employer Brand Awards 2023
• Best Companies to Work for in Asia 2023
• Human Rights Award 2023
• Best Companies to Work for in Asia 2023 and DEI – Diversity, Equity & Inclusion (Central Retail Vietnam)
• HR Leader of the Year (Gold), Leadership Development (Gold), Graduate Recruitment and Development (Gold), Learning and Development (Bronze), Best HR Team (MNC) (Bronze), and Employer of the Year (Bronze) Award from HR Excellence Awards
• Best in Future of Work from IDC Future Enterprise Summit & Awards 2023
• Kincentric Best Employer Thailand Award
• Thailand’s Most Admired Brand Award and Brand Maker Award (Central Department Store)
• Brand of the Year 2023 – 2024 Awards (Tops)