Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic Sustainability
• Social Sustainability
• Environmental Sustainability
• Governance

Environmental Achievements

• Implemented proper waste segregation and disposal in compliance with Environmental Quality (Scheduled Wastes) Regulations 2005.

Social Achievements

• Expanded confinement centre network in Malaysia (Johor Bahru), increasing bed capacity.
• Acquired T&T Medical Group Pte. Ltd. and HC Orthopaedic Surgery Pte. Ltd. in Singapore.
• Acquired 70% of Aqurate Ingredients Intl (M) Sdn. Bhd. in Malaysia.
• Implemented human capital development programs including remuneration review, employee development, and employee welfare.
• Established an Equal Opportunity Policy.
• Complies with the Personal Data Privacy Act (PDPA).

Governance Achievements

• Established a Board Charter to promote high standards of corporate governance.
• Established a Code of Conduct and Ethics.
• Established a Whistleblowing Policy and Procedures.
• Established Board Committees (Audit, Nomination, and Remuneration).
• Annual assessment of the Board, Board Committees, and individual Directors.

Climate Goals & Targets

Environmental Challenges

• Competition with new entrants or smaller industry players.
• Potential expansion of existing healthcare providers.
• Intensified competition with existing market players.
• COVID-19 pandemic impact on revenue and operations.
• Non-compliance to regulatory requirements.
• Inability to meet desired service levels.
• Safety, health, and environmental risks.

Mitigation Strategies

• Expansion of business model through strategic alliances.
• Advertising and promotion with bundles and packages.
• Cross-selling between healthcare services.
• Participation in baby fairs and expos.
• Reviewing strategy and planning to meet affordability of different markets.
• Maintaining good customer relationships.
• Upholding superior quality.
• Service differentiation by increasing value-added services.
• Established SOPs, conducted trainings, and engaged with regulatory authorities.
• Appointed confinement specialists and experienced nurses.
• Ongoing SOP trainings, on-the-job training, and supervision.
• Formalized service level agreements with service providers.
• Weekly Sales and Operations meetings, annual review of staff competencies.
• Customer feedback, food quality control, and market intelligence.
• Disciplinary action, various insurance policies, and fire-fighting equipment.
• Proper food handling, strict security control.

Supply Chain Management

Responsible Procurement

• Product quality, fair payment terms, reasonable price, and business continuity.

Climate-Related Risks & Opportunities

Awards & Recognition

• Best Confinement Centre in Malaysia

Environmental Metrics

ESG Focus Areas

• Economic Sustainability
• Social Sustainability
• Environmental Sustainability
• Governance

Environmental Achievements

• Implemented proper waste segregation and disposal in compliance with Environmental Quality (Scheduled Wastes) Regulations 2005.

Social Achievements

• Implemented human capital development programs including reviewing remuneration packages and benefits, managing employee development and employee welfare.
• Implemented an Equal Opportunity Policy to ensure fair and equal opportunities for all employees.
• Complies with the Personal Data Privacy Act (PDPA) to ensure careful management of patient data.

Governance Achievements

• Established a Board Charter to promote high standards of corporate governance.
• Established a Code of Conduct and Ethics to promote ethical conduct throughout the Group.
• Established a Whistleblowing Policy and Procedures to ensure transparency and accountability.

Climate Goals & Targets

Environmental Challenges

• Non-compliance to regulatory requirements
• Inability to meet desired levels of service
• Safety, health, and environmental risks
• Competition risk

Mitigation Strategies

• Established SOPs, conducted trainings, continuous engagement with regulatory authorities, strict quality control, disciplinary actions, various insurance policies, fire fighting equipment, market intelligence, strategic business alliances, advertising and promotion, cross-selling, maintaining good customer relationships, upholding superior quality, service differentiation.

Supply Chain Management

Responsible Procurement

• Product quality, fair payment terms, reasonable price, and business continuity

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Economic Sustainability
• Social Sustainability
• Environmental Sustainability
• Corporate Governance

Environmental Achievements

• Implemented proper waste segregation and disposal in compliance with Environmental Quality (Scheduled Wastes) Regulations 2005.

Social Achievements

• Served more than 8,000 mothers and babies as of 31 March 2024.
• Implemented an Equal Opportunity Policy to ensure fair and equal opportunities for all employees.
• Focus on employee training and development programs.
• Compliant with the Personal Data Privacy Act (PDPA) for patient data.

Governance Achievements

• Established a Board Charter to promote high standards of corporate governance.
• Established a Code of Conduct and Ethics.
• Implemented a Whistleblowing Policy and Procedures.
• Established Board Committees (Audit, Nomination, and Remuneration).

Climate Goals & Targets

Environmental Challenges

• Competition with new entrants or smaller industry players.
• Potential expansion of existing healthcare providers.
• Intensified competition with existing market players.
• Non-compliance to regulatory requirements.
• Safety, health, and environmental risks.
• Inability to meet desired levels of service.

Mitigation Strategies

• Expansion of business model through strategic alliances.
• Advertising and promotion with bundles and packages.
• Cross-selling between healthcare services.
• Participation in baby fairs and expos.
• Review of strategy and planning to meet affordability of different markets.
• Maintaining good customer relationships.
• Upholding superior quality.
• Service differentiation by increasing value-added services.
• Establishing SOPs.
• Conducting trainings.
• Continuous engagement with regulatory authorities.
• Appointing confinement specialists and experienced registered nurses.
• Ongoing SOP trainings to employees.
• On-the-job training and supervision.
• Strict Quality Control.
• Rectifying breaches.
• Appealing and explaining to authorities.
• Conducting weekly Sales and Operations meetings.
• Annual review of staff competencies and skills adequacy.
• Formalising service level agreements with service providers.
• Regular internal audit reviews performed by Internal Auditors.
• Continuously updating on regulatory changes through training, seminars, and conferences.
• Proper food receiving, storing, cooking, preparing, and serving.
• Strict security control.
• Disciplinary action.
• Various insurance policies.
• Fire fighting equipment.
• Market intelligence.
• Studying customer behavior and demands.

Supply Chain Management

Responsible Procurement

• Product quality
• Fair payment terms
• Reasonable price
• Business continuity

Climate-Related Risks & Opportunities

Awards & Recognition

• Best Confinement Centre in Malaysia