Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Social Responsibility
• Good Corporate Governance

Environmental Achievements

• Achieved net-zero carbon emissions in 2020, the first European telco to do so.
• Reduced Scope 1 & 2 CO2 emissions from 4,442 tons in 2018 to 416 tons in 2020.
• 70% CAGR reduction in CO2 emissions over three years.

Social Achievements

• Pursuit of "B Corp" certification.
• Reduction in the digital gap in Spain by deploying more than 1 million building units in small towns.
• Commercialization of 100% green energy with analytic tools to optimize electric consumption for clients.
• Digitalization projects in collaboration with local authorities for applying 5G in developing more sustainable cities.

Governance Achievements

• ISO14001 environmental management system certification obtained in 2020.

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Science Based Targets initiative (SBTi)

Certifications: ISO14001

Third-party Assurance: Fundación ECODES

Sustainable Products & Innovation

• 100% green energy

Awards & Recognition

• ADSLZone 2019 award for best broadband operator
• "Best Fiber Operator" by Grupo Informático

Environmental Metrics

ESG Focus Areas

• Environment
• People and Society
• Good Governance

Environmental Achievements

• Achieved Net Zero Emissions of CO2 in 2020, the first European telecommunications operator to do so.
• 100% of electricity from certified renewable sources.
• 49% of refurbished equipment.

Social Achievements

• Launched the “MASsolidaria” social discount to reduce the digital divide affecting vulnerable groups.
• Launched 100% green energy services.
• Launched family medical insurance and alarm service.

Governance Achievements

• Became the first European telecommunications operator and the largest company in Spain to obtain B Corp certification.
• Renewed adherence to the United Nations Global Compact.
• Implemented transversal Cybersecurity and Compliance awareness programs for all Group employees.

Climate Goals & Targets

Environmental Challenges

• Increased energy consumption due to the merger with Euskaltel Group.
• Maintaining high customer satisfaction levels while managing growth and integration of acquired companies.
• Addressing the digital divide in rural areas.

Mitigation Strategies

• Implemented energy efficiency measures in data processing centers and mobile network infrastructure.
• Implemented a customer experience improvement program.
• Invested in fiber network deployment in rural areas and launched the MASsolidaria program.

Supply Chain Management

Supplier Audits: 580 suppliers evaluated, 481 approved (2021)

Responsible Procurement

• Supplier Code of Ethics

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards

Certifications: B Corp, ISO 14001, ISO 50001

Third-party Assurance: KPMG Asesores S.L.

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 9
• SDG 11
• SDG 12
• SDG 13
• SDG 17

The report details how various initiatives contribute to these goals.

Sustainable Products & Innovation

• 100% green energy services

Awards & Recognition

• Best Company in the Telecommunications Sector to Work For
• Best Customer Service Operator 2021
• Companies with a Heart Award
• Brand Finance ranking of the most valuable brands in Spain
• IAB Award

Environmental Metrics

ESG Focus Areas

• Connectivity and reducing the digital divide
• Environmental management & sustainability
• Leadership and community with suppliers and customers
• Employee engagement, culture, equality & diversity
• Governance, Finance and Transparency

Environmental Achievements

• Net zero CO2 emissions (Scopes 1 and 2) since 2020
• 100% of electricity from certified renewable sources
• 45% of equipment installed for new customers was refurbished

Social Achievements

• Launched MASsolidaria social discount initiative, reducing the digital divide
• 100% of workforce on indefinite-term contracts
• 41% of workforce are women (up from 39% in 2021)
• 46,016 training hours provided

Governance Achievements

• Company-wide cybersecurity and compliance awareness programs
• Approval of unified corporate policies by the Board
• CEO designated as director responsible for ESG
• 0 confirmed incidents of corruption

Climate Goals & Targets

Environmental Challenges

• Economic slowdown and inflation impacting the market
• Supply chain disruptions (implied)
• Scope 3 emissions

Mitigation Strategies

• Network sharing agreements to optimize resources
• Modernization of mobile network for increased efficiency
• Project launched to measure and reduce Scope 3 emissions

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards, TCFD, SASB

Certifications: B Corp, ISO 14001, ISO 50001, LEED Gold

Third-party Assurance: KPMG Asesores S.L.

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 9
• SDG 11
• SDG 12
• SDG 13
• SDG 17

Initiatives contribute to these goals through various programs and policies.

Sustainable Products & Innovation

• EnergyGO Solar
• 100% green energy services

Awards & Recognition

• Sustainable Fitch ESG rating of 2 (77/100)
• S&P ESG rating of 67/100
• CDP rating B

Environmental Metrics

ESG Focus Areas

• Connectivity & Digital Breach reduction
• Environment Management & Sustainability
• Leadership and Community with Suppliers and Customers
• Employee engagement, Culture, Equality & Diversity
• Governance, Ethics and Transparency

Environmental Achievements

• Renewed Net Zero commitment for Scopes 1&2
• Implementation of Green B2B events
• Reforestation initiatives
• Promotion of internal use of electric/hybrid cars and e-bikes
• Further introduction of e-SIM cards
• Further reduction of paper and plastic from packaging
• Use of recycled paper and from sustainable forests
• Electricity saving measures in headquarters
• Reduction of electricity consumption per GB in mobile sites
• Focus on energy-efficient Wifi 6/7 routers

Social Achievements

• Boosting take up of MASsolidaria tariff
• Development of Diversity plan and improvement of parity ratios
• Renewed ESG focus on corporate webpage

Governance Achievements

• Implementation of a Code of Conduct
• Unified corporate policies
• Corruption and fraud prevention
• Cybersecurity and data protection

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Code of Conduct signed by suppliers
• Formal risk assessment in place

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: UN SDGs, SBTi

Certifications: ISO 14001, ISO 50001, ISO 45001, ISO 27001, ISO 22301, ISO 9001, UNE 19601, ISO 37001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 9
• SDG 11
• SDG 12
• SDG 13
• SDG 17

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed