Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Increased e-waste collected through RENEW program to 127 tonnes in 2018 (34 tonnes more than 2017)
• Expanded RENEW program with four major electronic retailers
• Sponsored SEC-StarHub School Green Awards 2018 with $125,000 and $10,000 towards Schools E-waste challenge
• Donated $10,000 and planted 50 trees in East Coast Park
• Donated $10,000 to WWF-Singapore’s Forest Restoration Programme in Indonesia
• Committed $10,000 to wildlife and biodiversity conservation

Social Achievements

• Provided comprehensive career transition assistance to approximately 300 employees impacted by workforce reduction
• Invested $1.4 million on employee training in 2018
• Awarded top honors in Asia Pacific for Gender Equality by Equileap
• Committed $826,698 to 16 voluntary welfare organisations
• Supported various community programs benefiting 7,311 people

Governance Achievements

• Achieved a Singapore Governance and Transparency Index (SGTI) score of 100 out of 143 points
• ISS score of 2 out of 10 (lower number indicates lower governance risk)
• No incidence of corruption in 2018
• No legal action taken against StarHub for anti-competitive behavior in 2018
• Updated Supplier Code of Conduct

Climate Goals & Targets

Environmental Challenges

• Increased total energy consumption due to expansion of energy consumption measurement to include two additional technical centers
• Workforce reduction due to strategic transformation plan
• Managing a large supply chain spanning over 1,000 companies

Mitigation Strategies

• Implementing initiatives to reduce energy consumption and improve energy efficiency
• Providing comprehensive career transition assistance to impacted employees
• Implementing a second phase of supplier management to ensure alignment with values and regulatory compliance

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: bizSafe Level 3

Third-party Assurance: KPMG LLP

UN Sustainable Development Goals

• SDG 12 (Responsible Consumption and Production)
• SDG 13 (Climate Action)

RENEW program, energy efficiency initiatives, community investment programs

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Equileap's top 5 globally for gender equality

Environmental Metrics

ESG Focus Areas

• Enabling a Digital Society
• Advancing Environmental Sustainability & Resilience
• Embedding Responsible Business Practices
• Caring for Our People & Communities

Environmental Achievements

• 8% reduction in greenhouse gas emissions against 2019 baseline
• Increased the proportion of renewable energy use to 6%
• Met the sustainability performance target of sustainability-linked loan, qualifying for a rebate against the loan interest in 2021

Social Achievements

• 22,789 hours of training provided to employees, reaching 99% of the workforce
• 25% of Board members are female and 42% of the workforce are female
• Awarded “Best Leadership Development” and “Best People-centric Culture” in EngageRocket’s Workplace Transformation Awards
• Reached over 4,800 beneficiaries with donation and hands-on community efforts

Governance Achievements

• Zero incidents of non-compliance pertaining to fraud, corruption, and unethical actions
• Zero incidents of non-compliance with regulations or voluntary codes concerning product and service information and labelling

Climate Goals & Targets

Environmental Challenges

• Increased costs due to an expected rise in carbon tax rates
• Rising temperatures increase the energy needed for cooling StarHub’s technical centres
• Damage to physical assets caused by effects of climate change, for example, flood and water damage

Mitigation Strategies

• Energy efficiency measures to improve PUE ratio at technical centres
• Periodic review of PUB’s list of flood-prone areas
• Independent infrastructure audit

Supply Chain Management

Supplier Audits: 100% of key suppliers with an annual spend of $1 million and above completed Supplier Self-Assessment Questionnaires

Responsible Procurement

• Supplier Code of Conduct based on the Ten Principles of the UN Global Compact
• Responsible Sourcing Policy

Climate-Related Risks & Opportunities

Physical Risks

• Rising mean temperatures impacting operations of technical centres
• Damage to physical assets from extreme weather events

Transition Risks

• Increased costs due to rising carbon tax rates
• Long-term transition risk from rising temperatures

Opportunities

• Sustainable financing
• Energy efficiency
• Product and Services

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX-ST Listing Rule 711A and 711B, TCFD, SASB

Third-party Assurance: KPMG LLP

UN Sustainable Development Goals

• Goal 3
• Goal 4
• Goal 5
• Goal 7
• Goal 8
• Goal 9
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 17

Initiatives aligned with SDGs are described in the report.

Sustainable Products & Innovation

• 5G IoT Platform Service
• 5G MEC solution
• 5G Digital Workplace

Awards & Recognition

• World’s Most Sustainable Wireless Telecommunication Service Provider
• World’s Third Most Sustainable Telco
• Singapore’s Most Sustainable Telco
• Ranked 72nd Overall Most Transparent Company (Communications category)
• Rated ‘AA’ since 2017
• 'B' rating for CDP Climate Change
• Recipient of the inaugural LowCarbonSG Mark
• EngageRocket’s Workplace Transformation Awards
• Charity Platinum Award
• Best Pay TV Service Provider at the 2021 HWM+Hardwarezone.com Tech Awards
• Fastest 4G median throughput by IMDA

Environmental Metrics

ESG Focus Areas

• Energy and Climate Change
• Circularity
• Green Tech Solutions
• Product and Service Quality
• Data Privacy & Cybersecurity
• Online Safety
• Digital Inclusion
• Health, Safety and Well-being
• Talent Management
• Business Conduct & Ethics
• Responsible Selling
• Supply Chain Management

Environmental Achievements

• Achieved 8.4% reduction in Scope 1 and 2 GHG emissions from 2021
• Achieved interim target of 10% energy use from renewable sources
• Achieved carbon neutrality for our corporate office and four main retail shops
• Diverted 100% of ICT e-waste from our corporate office for recycling

Social Achievements

• Continued improvement in our customer satisfaction, as reflected in a 10% increase in our Net Promoter Score (NPS)
• Sponsored up to 10,000 mobile lines for persons with disabilities (PwDs)
• 17,665 hours of training provided to our employees
• Reached 12,829 beneficiaries with our contribution and hands-on community efforts, with staff volunteering 621 hours

Governance Achievements

• Adopted the inaugural Board Diversity Policy in 2022
• Zero incidents of non-compliance pertaining to fraud and corruption
• Zero incidents of non-compliance with regulations or voluntary codes concerning product and service information and labelling

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions (implied)
• Climate change impacts (physical and transition risks)
• Data limitations in ESG reporting for some subsidiaries

Mitigation Strategies

• Developed alternative sourcing strategies (implied)
• Established decarbonisation roadmap and targets
• Completed inaugural quantitative climate change scenario analysis
• Ongoing data collection for subsidiaries

Supply Chain Management

Supplier Audits: 89% of suppliers confirmed adherence to Supplier Code of Conduct

Responsible Procurement

• Supplier Code of Conduct
• Responsible Sourcing Policy
• Supplier Self-Assessment Questionnaires (SAQ)

Climate-Related Risks & Opportunities

Physical Risks

• Flash flood risk
• Increased extreme precipitation

Transition Risks

• Carbon tax increase
• Higher energy costs
• Enhanced climate-related disclosure requirements

Opportunities

• Energy efficiency upgrades
• Demand for green products
• Adoption of renewable energy
• New financing opportunities

Reporting Standards

Frameworks Used: GRI Standards 2021, SASB Telecommunications Services (Industry Standard, Version 2018-10), TCFD

Certifications: bizSAFE Level 3, Data Protection Trustmark (DPTM)

Third-party Assurance: KPMG LLP

UN Sustainable Development Goals

• 3
• 4
• 5
• 7
• 8
• 9
• 10
• 11
• 12
• 13
• 16
• 17

Details on how initiatives contribute to each SDG provided in report

Sustainable Products & Innovation

• Green Tech solutions
• Digital health service
• Solar-powered WiFi connectivity

Awards & Recognition

• World’s Most Sustainable Telco (Fixed and Wireless) on the 2023 Corporate Knights Global 100
• FTSE4Good Index Series constituent
• LowCarbonSG 2022 Logo
• ISS best possible quality score of “1” for low governance risk
• Most Transparent Company (Communications category)
• Opensignal Awards
• Gartner Eye on Innovation Awards
• IMDA Digital for Life 2022 Champion
• Charity Silver Award at the Community Chest Awards 2022
• People’s Association Community Spirit Awards 2022 – Excellence Award

Environmental Metrics

ESG Focus Areas

• Climate Change and Energy
• Circularity
• Green Tech Solutions

Environmental Achievements

• Achieved 16.3% reduction in Scope 1 and 2 absolute emissions from baseline year 2021
• Achieved interim target of 14.0% energy use generated from renewable sources
• Completed the Green Mark gap analysis for our data centres, including putting in place action plans to meet the certification requirements for RCG
• Achieved carbon neutrality for our corporate office and four main retail shops

Social Achievements

• Not disclosed

Governance Achievements

• Established two sustainability-linked KPIs in the StarHub Performance Share Plan (PSP) for C-suite and key Management staff, effective from 1 January 2024
• Board Diversity Policy with a target of at least 25% female representation on the Board over the next two to four years (achieved 33.3% in September 2024)

Climate Goals & Targets

Environmental Challenges

• Increased Scope 3 absolute emissions by 28.4% compared to baseline year 2021

Mitigation Strategies

• Continually refine our decarbonisation roadmap to include clear and tangible milestones to achieve our near-term, long-term, and overall net-zero targets
• Engage our suppliers and customers to reduce our carbon footprint upstream and downstream, through the purchase and offering of low-carbon products and services, as well as co-development of a more accurate emissions accounting methodology that is activity- or product-based

Supply Chain Management

Supplier Audits: 98% of suppliers confirmed adherence to Supplier Code of Conduct via SAQ in FY2023; commenced inaugural ESG assessment of first-tier direct suppliers with annual spending of at least S$1M

Responsible Procurement

• Supplier Code of Conduct
• ESG assessment of first-tier suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Increased heatwave risk (increased cooling costs, equipment failure)
• Increased storm and flashflood risks (asset damage, maintenance costs)
• Increased extreme precipitation risk (transmission costs, service availability)

Transition Risks

• Carbon tax increase (higher business costs)
• Enhanced reporting requirement and stakeholder expectations (additional costs)

Opportunities

• Energy efficiency & optimisation (reduced energy costs)
• Demand for green products and services (higher revenue)
• Adoption of renewable energy (reduced exposure to carbon tax)
• New green financing opportunities (increased capital availability)

Reporting Standards

Frameworks Used: TCFD, CDP

Certifications: Null

Third-party Assurance: KPMG LLP (for selected ESG metrics in SR2023); PwC Singapore (internal audit)

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Green Tech Solutions (5G, IoT, GenAI, data analytics, multi-cloud strategies)

Awards & Recognition

• World’s Most Sustainable Wireless Telecommunication Service Provider in the Corporate Knights Global 100 rankings (2024)
• “A-” Leadership Score for CDP Climate Change for two consecutive years since FY2022