Climate Change Data

Environmental Metrics

ESG Focus Areas

• Governance
• Innovative Services
• Social
• Environment

Environmental Achievements

• Total greenhouse gas emissions decreased by 0.33%, approximately 4,076 tons of CO2e compared to 2020
• 13.3% decrease in logistics fuel consumption per box
• 7.2% decrease in electricity consumption per box for shipment
• 2.6% decrease in average fuel consumption per home service
• Green energy project facilitated the reduction of greenhouse gases by approximately 10.3 tons of CO2e in 2021
• 360,000 paper copies saved through digital process
• 418,000 paper copies saved through cloud invoices

Social Achievements

• Launched an interest-free loan program assisting over 80 colleagues with nearly NT$8 million in loans
• Average employee training hours in 2021: 25 hours
• 47% of female employees at the assistant manager level (inclusive) and above by 2021
• Total recycling of a record high of 6,144 units of four-waste machines in 2021
• Average customer satisfaction score for home services reached 4.8 in 2021

Governance Achievements

• Established a Sustainability Committee in 2015
• No violations of governmental laws and Company regulations in 2021
• No significant fines or sanctions for violations of laws and regulations in 2021
• Introduced the ISO27001:2013 information security management system in 2016

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to climate events (drought in 2021)
• Increased use of electricity or water due to climate warming
• Suppliers’ production costs increase due to climate changes
• Client's increasing demand in low-carbon products and services

Mitigation Strategies

• Keep an eye on local regulations changes
• Review the progress of achieving the company's energy conservation and carbon reduction goals
• Replace energy-consuming equipment
• Pay attention to ESG trends
• Evaluate and implement applicable International Standards (ISO, etc.)
• Plan to obtain ESG-related certifications by third-party
• Optimize the portfolio of digital products and services
• Provide supply chain service to multiple brands and expand business scale
• Improve the overall supply chain flexibility
• Regular maintenance of equipment to maintain optimal performance
• Evaluate the investment in energy conservation and renewable energy
• Replace equipment to improve energy efficiency
• Digital optimization: Cloud Inventory Service mechanism
• Setting up intelligent logistics for distribution management
• Regular maintenance for Euro5 vehicles that meet the standards of energy consumption
• Keep an eye on market demands and risks for low-carbon products and services
• Suppliers purchase products featuring low-carbon
• Optimizing digital services

Supply Chain Management

Responsible Procurement

• Product Labeling Act compliance
• Product Inspections
• Environmental Protection compliance
• Letter of Undertaking of Integrity

Climate-Related Risks & Opportunities

Physical Risks

• Climate warming
• Droughts
• Floods

Transition Risks

• Changes in government policy and regulations
• Green supply chain requirements
• Increased costs from suppliers

Opportunities

• Increased demand for low-carbon products and services
• Opportunities to improve energy efficiency and reduce costs through digital optimization and intelligent logistics

Reporting Standards

Frameworks Used: GRI Standards, SASB standards

Certifications: ISO27001

Third-party Assurance: PwC Taiwan (limited assurance)

Awards & Recognition

• Best Taiwan Global Brands (19 consecutive years)

Environmental Metrics

ESG Focus Areas

• Governance
• Social
• Environmental

Environmental Achievements

• Obtained ISO 14001 and ISO 14064 certifications.
• Reduced greenhouse gas emissions per case of distribution by 3.88% and electricity consumption per container shipped by 13% through cloud warehousing.
• Saved over 744,000 sheets of paper (equivalent to 582 metric tons of CO2e) through digitalization of business procedures.

Social Achievements

• Increased the proportion of female employees above the assistant manager level to 48% in 2022.
• Provided interest-free loans to over 1,300 employees, totaling over NT$400 million.
• Donated books to colleges and universities to cultivate talent.

Governance Achievements

• Achieved a record high revenue of NT$424.6 billion and net profit after tax exceeding NT$10 billion for two consecutive years.
• Consistently received ISO27001 certification for information security management.
• Secured a NT$14.4 billion sustainability-linked syndicated loan.

Climate Goals & Targets

Environmental Challenges

• Extreme weather events impacting supply chains.
• Changes in government policies and regulations.
• Technological changes affecting product range.
• Information security risks.
• Climate-related litigation risks.
• Increased costs from suppliers due to climate change.

Mitigation Strategies

• Established standard operating procedures for emergency response and a remote backup mechanism.
• Continuous observation and analysis of government policies and regulations.
• Multi-brand, multi-product distribution strategy.
• Implementation of ISMS, ISO 27001 certification, and regular security updates.
• Active consultation with authorities and stakeholders, and establishment of internal data inventory.
• Optimization of digital products and services, improved supply chain flexibility, and cost pass-through to downstream customers.

Supply Chain Management

Responsible Procurement

• Product labeling compliance.
• Environmental protection requirements.
• Integrity commitments.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Extreme temperature changes
• Sea level rise

Transition Risks

• Policy and regulatory changes
• Green supply chain requirements
• Reputational risks
• Technological risks

Opportunities

• Increased customer demand for low-carbon products and services
• Opportunities in short-chain logistics and cloud warehousing

Reporting Standards

Frameworks Used: GRI Standards (2021), SASB Standards, TCFD

Certifications: ISO 14001, ISO 14064, ISO 27001

Third-party Assurance: PwC Taiwan (limited assurance)

Awards & Recognition

• "Best Taiwan Global Brands" for 20 consecutive years.