INTRALOT S.A.
Climate Impact & Sustainability Data (2018, 2019, 2022, 2023)
Reporting Period: 2018
Environmental Metrics
ESG Focus Areas
- Governance and Compliance
- Responsible Gaming
- Employee Wellbeing
- Economic Sustainability
- Societal Support
Environmental Achievements
- Reduced electricity consumption by 15.4%
- Reduced carbon dioxide emissions by 14%
Social Achievements
- Communicated the Code of Conduct to 100% of its employees
- Increased the number of unique employees trained through classroom training programs by 31.3%
Governance Achievements
- Received ISO 37001:2016 certification for Anti-Bribery Management System
- Renewed WLA Responsible Gaming Framework Certification
Climate Goals & Targets
- Not disclosed
- Collect additional data related to addiction patterns for deeper analysis and communicate results to targeted partners and customers by 2020
- Include a new ‘Responsible Gaming’ category in INTRALOT Hackathon’s challenges by 2019
- Develop a Responsible Gaming Leaflet to promote Responsible Gaming by 2019
- Certify INTRALOT Illinois, Wyoming, New Hampshire, and Benelux according to WLA SCS:2016 and ISO 27001:2013 by 2019
- Conduct internal compliance audit of INTRALOT’s Anti-Corruption Management Program by 2019
- Conduct external audit for the ISO 37001:2016 certified Anti-bribery Management System by 2019
Environmental Challenges
- Risks in the Gaming Industry (diversity of social, cultural and religious profiles in foreign countries, potential for gaming addiction, changing taxation schemes, potential security issues, supply chain conditions, environmental impact, political and regulatory environment, legal framework, increased regulation due to negative publicity, impact from illegal gaming activities, macroeconomic environment, volatility of player spending)
- Financial Risks (foreign exchange risk, high leverage risk)
- Operating Risks (winners’ payouts in sports betting, gaming taxation, regulatory risk, technological changes, emerging markets, competition and margin squeeze)
Mitigation Strategies
- Implemented a wide range of monitoring and security systems
- Developed policies to monitor liquidity and cover liabilities
- Achieved diversification in currency portfolio
- Used financial hedging instruments
- Established a betting center in Greece
- Aimed at international expansion and diversification of portfolio
- Assessed local environments before entering new markets
- Responded to technological changes through R&D investments
- Monitored social, political, legal, and economic conditions
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Written procurement policy
- Quality Management System
- Annually audited procurement processes
- Non-discrimination policy
- Global Procurement Policy
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: GRI Standards 2016 (Core option), UN Global Compact
Certifications: ISO 9001, ISO 14001, ISO 20000, ISO 27001, ISO 29990, ISO 37001, WLA Responsible Gaming Framework
Third-party Assurance: Not disclosed
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Terminals with cameras to replace page scanners
- 40% of gaming terminals fan-less
- ARM technology processors in retailer terminals
- Category 6 external power packs in all terminals
- LED monitors
- Recyclable plastics and metals in terminals
- Recycled paper for packaging
Awards & Recognition
- Diamond of the Greek Economy 2018
- Gold Award in Responsible Management Excellence Awards 2018
- Gold Award in Peak Performance Marketing Awards 2018
- Bronze Award in Peak Performance Marketing Awards 2018
Reporting Period: 2019
Environmental Metrics
ESG Focus Areas
- Governance and Compliance
- Responsible Gaming
- Employee Wellbeing
- Societal Support
- Economic Sustainability
Environmental Achievements
- Reduced electricity consumption by 4.3%
- Reduced carbon dioxide emissions by 3.6%
- Reduced air-travel carbon dioxide emissions by 34.8%
- Increased paper recycling by 46.8%
- Reduced paper consumption by 6.8%
Social Achievements
- Communicated the Code of Conduct to 100% of its employees
- Increased the number of unique employees trained through e-learning programs by 38.5%
- 100% of service requests were resolved
- 20 Societal Support activities took place through our social support program with over €54,900 invested
- Over 70 blood units through employees’ voluntary blood donation program
Governance Achievements
- 100% of employees have been informed on at least one Corporate Responsibility issue
- Certified according to WLA Security Control Standard, ISO 20000, and ISO 29993
- No security events
- No violation cases concerning the Code of Conduct occurred
- No bribery incidents concerning the Code of Conduct occurred
- No incidents of corruption occurred
- No incidents of non-compliance with laws and regulations occurred
Climate Goals & Targets
- Not disclosed
- Not disclosed
- Not disclosed
Environmental Challenges
- Considerable pressure on consumer spending due to economic uncertainty
- Diverse political and regulatory environment worldwide
- Increasing competition within the gaming sector
- Illegal gaming market
- Shift towards interactive online gaming
Mitigation Strategies
- Implementing a wide range of monitoring and security systems
- Developing next-generation lottery and sports betting platforms
- Building solutions with future-proof technologies
- Developing an agile technology and service delivery model
- Strengthening operational capabilities and marketing expertise
- Pursuing new business opportunities through strategic partnerships
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Prioritizes local suppliers
- 71% of procurement expenses allocated to local suppliers
- Written procurement policy with step-by-step procedures
- Annually audited procurement processes
- Non-discrimination policy during procurement
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: GRI, UN Global Compact
Certifications: WLA Responsible Gaming certificate, ISO 9001, ISO 14001, ISO 20000, ISO 27001, ISO 29993, ISO 37001
Third-party Assurance: Not disclosed
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Eco-friendlier terminals (RoHS compliant, NFC technology, digital solutions, LED monitors, recycled materials)
Awards & Recognition
- Rhetoric Olympic Wreath Award in Responsible Management Excellence Awards 2019
- Bronze Award in Business IT Excellence Awards 2019
- LotosX shortlisted at Global Gaming Awards Las Vegas 2019
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Economic Sustainability
- Governance
- Responsible Gaming
- Climate and Environment
- Employees and Community Engagement
Environmental Achievements
- Reduced electricity consumption by 11.59%
- Implemented proper waste management practices
- Increased environmental awareness among all employees
- Replaced a portion of gasoline vehicles with hybrid and electric vehicles
Social Achievements
- Generated a shared value of €215,551
- Devoted 5,487 hours to employee training at INTRALOT S.A., with 454 employees receiving training.
- Revised all procedures and systems related to occupational health and safety with the primary objective of minimizing risks.
Governance Achievements
- Maintained zero corruption incidents.
- 100% of employees briefed on the Code of Conduct
- 30% of employees trained on anti-corruption and anti-bribery issues (INTRALOT S.A. only)
Climate Goals & Targets
- Not disclosed
- Not disclosed
- Not disclosed
Environmental Challenges
- Not disclosed
Mitigation Strategies
- Not disclosed
Supply Chain Management
Supplier Audits: 188 suppliers subjected to KYC process (93 foreign, 95 Greek)
Responsible Procurement
- Procurement policy outlining step-by-step procedures, supplier requirements, and documentation
- Annual audits of procurement processes
- Non-discrimination policy during procurement
- Alignment with RoHS and WEEE directives
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: GRI Standards, Athens Stock Exchange’s ESG 2022 Disclosure Guide, UN Global Compact
Certifications: ISO 14001:2015, ISO 27001:2013, ISO 20000-1, WLA Responsible Gaming Framework Certificate, ISO 37001 (Anti-Bribery Management System)
Third-party Assurance: Deloitte Greece (advisory support only, no external audit)
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Energy-efficient software and hardware solutions
- Recyclable materials in terminals
- Digital solutions reducing paper use
Awards & Recognition
- HR Awards 2022 (Silver Award, Bronze Awards)
- Global Gaming Awards London 2021 (Shortlisted)
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Environment
- Labor & Social
- Governance
- Responsible Gaming
- Supply Chain
- Human Rights
Environmental Achievements
- Decreased energy consumption in 2023 compared to 2022 due to hybrid/electric car adoption, LED lamp replacement, and reduced air conditioning use.
- Reduced Scope 1 emissions from diesel and petrol.
Social Achievements
- No employees with high incidence or risk of work-related disease; no occupational disease cases; no employee loss; no relevant fines or sanctions.
- Implementation of a thorough performance management system to improve overall performance and minimize performance-related risks.
- Implementation of “INTRALOT – We Care a Lot” program including multiple activities and investments benefiting the community.
Governance Achievements
- Adoption of the Hellenic Corporate Governance Code 2021 and incorporation of its principles into its Corporate Governance Code.
- ISO 37001 certification for Anti-Bribery Management System for INTRALOT S.A. and INTRALOT Inc.
- No corruption or bribery incidents.
Climate Goals & Targets
Environmental Challenges
- Lack of a long-term strategy for emissions reduction.
- Predominantly male staff, requiring efforts to increase female participation.
- No separate process to identify suppliers with actual or potential negative environmental, labor practices, human rights or social impacts.
Mitigation Strategies
- Various activities to decrease energy consumption and CO2 emissions (e.g., energy-efficient LED lamps, Building Management System).
- Documenting and tracking the distribution of women by geographical area, age, and job position to increase the proportion of female employees.
- Implementation of a due diligence process on suppliers’ financial data and adherence to a Procurement Policy.
Supply Chain Management
Responsible Procurement
- Established Procurement Policy; due diligence process on suppliers’ financial data; prioritization of local suppliers.
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards 2021, World Lottery Association (WLA) Responsible Gaming Framework
Certifications: ISO 14001:2015 (INTRALOT S.A.), ISO/IEC 27001 (INTRALOT S.A.), ISO 37001 (INTRALOT S.A. and INTRALOT Inc.)