Climate Change Data

STELLANTIS FINANCIAL SERVICES EUROPE

Climate Impact & Sustainability Data (2023)

Reporting Period: 2023

Environmental Metrics

ESG Focus Areas

  • Energy Transition
  • Mobility
  • Digital Transformation

Environmental Achievements

  • Stellantis reduced its scope 1 and 2 absolute emissions tCO2 by 20% in 2023 vs Baseline 2021
  • Electrified vehicle (LEV) penetration is now 24.1%, of which 52.6% in B2C. In 2023, the weight of LEV vehicles in overall brand registrations increased considerably, from 13.8% to 19.3%.

Social Achievements

  • Improved Net Promoter Score (NPS) by 4 points vs 2022, reaching 52.
  • Reduction of vehicle defect rates three months after customer delivery by more than 40%, as compared to 2021.
  • Launched 75 new service and insurance products, 33 in 2023 for all Stellantis brands.
  • Customer-centric approach providing comprehensive offers in B2C and B2B (excluding LTLs).

Governance Achievements

  • Successfully completed the merger of the banking entities of various Stellantis automotive brands, creating Stellantis Financial Services Europe (SFSE).

Climate Goals & Targets

Short-term Goals:
  • Strengthen the presence of SFSE within all networks to consolidate B2C activity and continue to progress in B2B activities

Environmental Challenges

  • Considerable economic and geopolitical instability (war in Ukraine, inflation, rapid rise in interest rates)
  • Transformation of the automotive industry with electrification and the evolution of the European distribution system towards an Agent model.
  • Integration of Fiat, Lancia, Alfa Romeo, and Jeep brands in Italy impacting performance.
  • Unfavorable mix in Spain leading to lower penetration rate.
  • Constrained rates on the pound sterling in the UK impacting penetration.
Mitigation Strategies
  • Simplified financial services structure in Europe with long-standing banking partners.
  • Developed affordable products addressing inflationary context and energy transition (customized pay-per-use rents, budget-adapted offers).
  • Strategic partnership with Stripe to expand e-payment business and accelerate progress towards 2030 target for global online sales.
  • Sustained joint actions with brands in the UK to improve performance.
  • Significant actions to generate traffic in Belgium and Luxembourg.
  • Implementation of promotional campaigns in Brazil, increasing Peugeot and Citroën financing penetration.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: IFRS

Third-party Assurance: Mazars and Ernst & Young Audit