Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer well-being
• Team member well-being
• Community support
• Responsible lending
• Diversity and inclusion
• Environmental sustainability
• Corporate governance

Environmental Achievements

• Enrolled 1.2 million customers (53% of portfolio) in paperless billing, saving nearly 15,000 trees.
• Maintained smart and efficient work environments by consuming less power, water, paper and ink, and using green cleaning supplies, carpet and paint and fuel-efficient vehicles.
• Recycled old electronic materials through an R2-certified third-party specialist.
• Retrofitted owned and leased buildings with LED lighting and programmable thermostats.
• 50 LEED-certified locations, including 2 LEED-certified corporate campuses.

Social Achievements

• Introduced a streamlined, simplified and strengthened Customer Bill of Rights.
• Increased digital closings from 9% to almost half of customers in Q4 2020.
• Hosted virtual town halls to help individuals and families manage finances during COVID-19.
• Assisted approximately 500,000 customers with financial hardship.
• Donated more than $2 million to support financial literacy, community and economic development; pandemic relief; and racial and social justice initiatives.
• Maintained an inclusive work environment with a workforce made up of 66% women and 34% ethnic or racial minorities.
• Offered borrower’s assistance programs across all 44 states.

Governance Achievements

• Upholding a strong Code of Business Conduct and Ethics, Risk Management processes and Corporate Governance Guidelines.
• Adopting a strong policy against insider trading.
• Board of Directors with 33% women.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting customers, team members, and communities.
• Natural disasters affecting customers.
• Economic challenges impacting customers' financial well-being.

Mitigation Strategies

• Adopted CDC guidelines and best practices in all branches.
• Had conversations with 1.6 million customers to understand their financial situations.
• Transitioned to almost half of customers closing loans digitally in Q4 2020.
• Offered borrower’s assistance programs.
• Waived late fees and suspended credit bureau reporting.
• Proactively suspended repossessions and litigation.
• Created disaster relief programs for approximately 9,500 customers.
• Donated over $1 million to pandemic relief.

Supply Chain Management

Responsible Procurement

• Partnering with minority-owned businesses.

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Financial inclusion and empowerment
• Environmental sustainability
• Well-being of customers, communities, and team

Environmental Achievements

• Retrofitted owned and some leased buildings with LED lighting and programmable thermostats
• Reduced energy consumption by 4.3M kWh, avoiding 6,942 metric tons of CO2
• Preserved 35,373 trees and 2.8M gallons of water
• Shredded and recycled 1,473 short tons of paper
• Increased paperless billing enrollment to 68%
• Achieved 92% electronic customer payments
• Closed approximately half of loans remotely, reducing paper usage and carbon footprint
• Improved fleet average MPG to 27.71 and reduced gas usage to 172,722 gallons

Social Achievements

• Named one of America’s 100 Most Loved Workplaces® by Newsweek
• Launched Women’s Leadership Development Program and Diverse Leaders Program
• Implemented group mentoring and enhanced employee benefits
• Completed over 402,000 hours of employee training
• Launched Trim by OneMain™ for all customers, providing free financial wellness tools
• Expanded Credit Worthy financial education program to all 50 states, reaching 143,298 students
• Provided $1.8 million in support to nonprofit organizations and over 7,600 volunteer hours
• Made a $50 million deposit commitment to military veterans and Minority Depository Institutions
• Issued a $600 million Social ABS bond to support borrowers in rural communities
• Achieved 90% customer complaint resolution within two weeks
• ~90% of OneMain customers are highly satisfied with OneMain loans (based on 2022 Loan Originations Survey)
• 2022 Net Promoter Score at loan origination was 74.4

Governance Achievements

• Refreshed the Board of Directors with three independent directors, enhancing diversity (50% diverse by ethnicity, 25% female)
• Established an ESG Executive Council to coordinate internal resources and report to the Nominating and Corporate Governance Committee
• Formed a Diversity Council to champion inclusion and support diversity initiatives
• Implemented a more secure multi-factor authorization (MFA) system
• Underwent an annual SOC 2 Type II audit
• Maintained a corporate cyber risk insurance policy
• Published an Anti-Money Laundering (AML) Policy
• Published an Environmental Policy

Climate Goals & Targets

Environmental Challenges

• Ongoing macroeconomic challenges affecting customers’ financial lives
• Cybersecurity threats
• Environmental impacts of operations

Mitigation Strategies

• Developed innovative products like BrightWay® credit cards and Trim by OneMain™ to help customers manage finances
• Enhanced cybersecurity systems, training, and incident response plans
• Implemented energy-efficient building retrofits, paperless initiatives, and fleet optimization

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: International Capital Market Association’s 2020 and 2021 Social Bond Principles, UN Sustainable Development Goals (SDGs)

Certifications: LEED (46 branch locations, 2 corporate locations)

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 8: Decent Work and Economic Growth
• Goal 10: Reduced Inequalities

Social Bonds contribute to these goals through financial inclusion initiatives

Sustainable Products & Innovation

• BrightWay® credit cards
• Trim by OneMain™

Awards & Recognition

• Morningstar Sustainalytics ESG Industry Top Rated Company for 2023
• America’s 100 Most Loved Workplaces® by Newsweek