Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Tracked electricity consumption and evaluated possibilities of reducing power consumption
• Used energy-efficient assets
• Discarded e-waste responsibly
• Maintained ambient air quality within the working environment

Social Achievements

• Compliance with all applicable labor laws
• Compliance with ILO requirements on Human Rights
• Demonstrated effort on gender-neutral staff appointments
• Staff upskilling and training

Governance Achievements

• Staff training
• Key Managerial Personnel training on ESG importance
• Specific oversight on ESG programs or progress on ESG compliance

Climate Goals & Targets

Environmental Challenges

• Data Security & Customer privacy
• Competition and environment
• Customer behavior

Mitigation Strategies

• Robust Cyber Risk Management framework, vulnerability assessments, and audits
• Differentiated strategy on profile growth, conversion, and ARPU; business continuity measures
• Continuous monitoring of customer insights, product revamp, new features, enhancing user experience, launch of new initiatives

Supply Chain Management

Responsible Procurement

• Ensuring applicable statutory dues are deducted and deposited by value chain partners

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: BRSR

Environmental Metrics

ESG Focus Areas

• Energy conservation
• E-waste management
• CSR
• Fair HR policies (including human rights)
• Upskilling
• Healthy and safe work environment
• Equal opportunity employer
• Customer service

Environmental Achievements

• Replacement of conventional lights to LED lights in offices
• Automatic server and desktop shutdown to reduce energy consumption
• Initiatives to reduce paper usage and promote recycling
• Responsible e-waste disposal
• Use of video conferencing to reduce travel emissions
• Encouraging carpooling

Social Achievements

• Launched Emerging Leaders Program (ELP) for leadership development
• Implemented Mindful Managers Program for mid-level managers
• Launched Business Performance Enhancement Program (BPEP) for sales enhancement
• Won Tata Institute of Social Sciences - Leapvault awards for L&D excellence
• Conducted health camps for employee well-being
• Implemented healthy protein snacks and daily meditation sessions
• Organized a Women's Day event with insightful talks

Governance Achievements

• Established a Risk Management and ESG Committee
• Implemented a Vigil Mechanism and Whistle Blower Policy
• Complied with the Sexual Harassment of Women at Workplace Act, 2013
• Regularly reviews compliance reports pertaining to all applicable laws

Climate Goals & Targets

Environmental Challenges

• Change in consumer needs
• Introduction of new regulations
• Competition
• Cybersecurity risks
• Data privacy issues

Mitigation Strategies

• New initiatives such as retail expansion, vernacular language support, personalized services, MeraLuv.com and Luv.com apps
• Advocating for interests in relevant forums
• Maintaining market leadership through differentiated strategies
• Periodic vulnerability assessments and audits
• Compliance with Digital Personal Data Protection bill (DPDP)

Supply Chain Management

Supplier Audits: 44% of key value chain partners assessed

Responsible Procurement

• Sustainable sourcing practices

Climate-Related Risks & Opportunities

Awards & Recognition

• Tata Institute of Social Sciences - Leapvault awards for L&D excellence