Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Preservation
• Cultural Diversity
• Social Equity
• Educational Empowerment
• Health & Sports Promotion
• Anti-corruption

Environmental Achievements

• Awarded 2018 AMCHAM Thailand CSR Excellence Awards - Silver
• Planted 3,000 saplings as part of Greening Community Initiative
• Released 40 turtles to the Andaman Ocean
• EarthCheck Silver Status awarded

Social Achievements

• Launched Seedlings - Social Enterprise Restaurant, providing training and job opportunities for disadvantaged youth
• Established Laguna Phuket Associate Saving Co-Operative
• Organized the 26th Children’s Day event
• Established Children First Fund (CFF) providing sustenance to orphans and underprivileged children
• Served more than 7,500 meals in 20 events

Governance Achievements

• Became a certified member of the Private Sector Collective Action Coalition Against Corruption (CAC)

Climate Goals & Targets

Environmental Challenges

• Decreased Chinese arrivals following a boat accident
• Decreased Russian demand due to weak ruble
• Increased operating costs
• Increased market and geopolitical risks (US-China trade tensions, stock market volatility, higher interest rates)

Mitigation Strategies

• Launched Zero Based Budgeting to streamline costs
• Implemented Dynamic Revenue Management to drive top line
• Increased offsite sales activities in China and other key markets
• Developed alternative sourcing strategies
• Offered affordable properties to cater to the emerging Asian middle-class

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters

Reporting Standards

Frameworks Used: EarthCheck

Certifications: EarthCheck Silver Certification

Awards & Recognition

• 2018 AMCHAM Thailand CSR Excellence Awards - Silver
• Sports Industry Awards Asia 2018 Best Sports Event Venue/Facility in Thailand - Gold
• 2018 Best Races in Asia Awards by AsiaTri
• 2018 Asian Golf Awards
• 2018 International Property Awards
• New Hotel Construction & Design Thailand Award (Cassia Phuket)
• Development Marketing Thailand Award (Angsana Beachfront Residences)
• Best Developer Website Thailand (Five-Star) Award (lagunaproperty.com)

Environmental Metrics

ESG Focus Areas

• Cultural Diversity
• Social Equity
• Educational Empowerment
• Health & Sports Promotion
• Environmental Preservation

Environmental Achievements

• Laguna Phuket received EarthCheck’s Silver Status
• Planted 2,500 saplings
• Released 40 turtles to the Andaman Ocean
• Collected more than 400 kilograms of trash

Social Achievements

• Laguna Phuket launched its inaugural Children First Charity Event (CFCE), raising more than USD 53K
• Established the Laguna Phuket Associate Saving Co-Operative
• Organized the 27th Children’s Day event
• Served more than 7,580 meals

Governance Achievements

• Established the Corporate Governance Policy
• Joined the Thailand Private Sector Collective Action Coalition Against Corruption (CAC)
• Implemented Anti-Corruption Policy
• Established Whistle Blowing Policy

Climate Goals & Targets

Environmental Challenges

• Strong Thai Baht against all of the major markets, coupled with renovations and building projects in both hotels impacted occupancy
• Drop in Chinese tourist arrivals into Thailand
• COVID-19 outbreak impacted the largest market to Thailand (China)

Mitigation Strategies

• Implementing stringent cost-saving practices
• Placing focus on secondary and emerging markets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: EarthCheck

Certifications: EarthCheck Silver Certification, Thailand MICE Venue Standard (TMVS) Certification, ASEAN MICE Venue Standard (AMVS) Certification

Awards & Recognition

• AMCHAM 2019 CSR Excellence Recognition (ACE Award) and Gold Level Induction
• Angsana Laguna Phuket Best Sustainable Hotel 2019 M&C Asia Stella Awards

Environmental Metrics

ESG Focus Areas

• Cultural Diversity
• Social Equity
• Educational Empowerment
• Health & Sports Promotion
• Environmental Preservation

Environmental Achievements

• Achieved EarthCheck Gold Status in December 2020
• Planted over 32,500 saplings in southern Thailand since 2007
• Released 2,145 turtles since 1994
• Collected more than 900 kilograms of trash through beach clean-ups

Social Achievements

• Provided food and sustenance to 7 orphanages housing 400 underprivileged children through the Children First Fund
• Contributed sustenance packs, Angsana hotel meal boxes, Little Sharing Pantry food program, Laguna Phuket Saving Cooperative financial support and cash donations to nearby communities and Vachira hospital, benefiting more than 4,000 people and their families
• Angsana Laguna Phuket received the 2020 Excellent Establishment on Labour Relations and Welfare award from the Thailand Ministry of Labour
• Banyan Tree Bangkok garnered Thailand’s Best Employer Brand Award 2020 from CHRO Asia
• Seedlings program provided training and job opportunities for disadvantaged youth, with 31 interns offered career opportunities with Laguna Phuket

Governance Achievements

• Adopted and continuously developed good corporate governance practices and policies modeled on principles advocated by the SET
• Established a Corporate Governance Policy in 2019
• Received a score of 94.50 points out of 100 points for the 2020 AGM Checklist assessment conducted by the Thai Investors Association
• Implemented a zero-tolerance policy towards corruption
• Became a certified member of the Thailand Private Sector Collective Action Coalition Against Corruption (CAC) in February 2019

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted the Group’s businesses, especially the hotel business, leading to temporary closures and a sharp decline in tourism
• Lockdown measures temporarily suspended construction of several property projects
• Softened demand and limited inspections of property offerings due to international border closures

Mitigation Strategies

• Implemented cost-saving measures including unpaid leave schemes, flexible job plans, reduced expenditure, and corporate reorganization
• Negotiated with banks to defer loan principle and interest payments
• Pivoted to domestic business to drive occupancy
• Launched numerous promotional campaigns and hosted major events
• Expanded offsite sales development network in China, Russia, and India

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: EarthCheck

Certifications: EarthCheck Gold Certification

Awards & Recognition

• AMCHAM CSR Excellence (ACE) Gold Award 2020 (6th consecutive year)
• Top Finalist for Thai Development Award
• Certificate of Merit by Sustainable Business Awards Thailand
• Phuket Province Best Social Contribution Organisation
• Numerous awards for individual hotels and resorts

Environmental Metrics

ESG Focus Areas

• Environmental protection
• Social responsibility
• Stakeholder satisfaction
• Wellbeing
• Sustainable development
• Community development
• Cultural preservation
• Education
• Health and safety

Environmental Achievements

• Achieved EarthCheck Gold Certification
• Planted over 32,500 saplings
• Released 2,145 turtles
• Collected over 1,050 kilograms of trash in beach clean-ups
• Donated surplus food to underprivileged families

Social Achievements

• Launched LagunaJobs.com, a flexible employment platform
• Banyan Tree Spa won awards at Thailand Tourism Awards 2021
• Launched Safe Sanctuary Programme, an integrated health and wellbeing initiative
• Angsana Convention and Exhibition Space (ACES) used as a vaccination centre
• Children First Fund provided food and sustenance to 7 orphanages
• Contributed to nearby communities and Vachira Hospital
• Conferred AMCHAM CSR Excellence (ACE) Award 2021 for the seventh consecutive year
• Named Corporate Social Responsibility (CSR) Driven Organisation 2021
• Laguna Phuket Kindergarten awarded Excellence Award on Waste Management

Governance Achievements

• Adopted and continuously developing a set of good corporate governance structure, framework, policies and practices
• Established Corporate Governance Policy
• Received a score of 98 points out of 100 points for the 2021 AGM Checklist assessment
• Appointed Chief Executive Officer to clearly segregate roles and responsibilities

Climate Goals & Targets

Environmental Challenges

• Covid-19 pandemic significantly impacted the Group’s businesses, especially the hotel business
• Lower revenue recognition of property sales projects
• Soft demand for property sales due to Thailand’s international travel restrictions, China’s economic slowdown, and tight travel restrictions
• Over-reliance on some key markets (Russia and China)
• Political uncertainty in Thailand
• Seasonality of the hospitality industry
• Competition from new resorts and hotels
• Dependence on travel patterns and destination preferences
• Changes in regulatory conditions in Thailand
• Regional and local political and social conditions affecting market demand

Mitigation Strategies

• Implemented several stringent cost-saving measures (flexible job plan arrangements, capital and operating expenditure reduction)
• Successfully finalised long-term debt restructuring
• Launched numerous digital marketing strategies
• Expanded offsite sales development network in China, Russia, and India
• Phuket Sandbox programme and Test & Go Scheme to attract international travellers
• Focus on domestic markets
• Rationalisation of costs and synergies across the group
• Periodic renovations and refurbishments of hotel rooms and public areas
• Data Driven approach to evaluate market demand
• Focus on residential property development

Supply Chain Management

Supplier Audits: 80% dollar purchases from Tier 1 suppliers completing self-assessments (target 100% by 2025)

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Thai Financial Reporting Standards

Certifications: EarthCheck Gold Certification

Third-party Assurance: EY Office Limited

Awards & Recognition

• AMCHAM 2021 CSR Excellence Award
• Corporate Social Responsibility (CSR) Driven Organisation 2021
• Excellence Award on Waste Management (Laguna Phuket Kindergarten)

Environmental Metrics

ESG Focus Areas

• Environmental protection
• Social responsibility
• Stakeholder satisfaction
• Sustainable long-term business value development

Environmental Achievements

• Received EarthCheck Gold Certification since December 2020.
• Planted 1,000 saplings in Thasak Community, Thalang, Phuket.
• Released 11 turtles to the Andaman Ocean.
• Collected more than 300 kilograms of trash in beach clean-ups.

Social Achievements

• Awarded AMCHAM 2022 CSR Excellence Award (8th consecutive year).
• Named Corporate Social Responsibility (CSR) Driven Organization 2022.
• Provided food and sustenance to seven orphanages of over 200 underprivileged children.
• Contributed sustenance packs, Angsana hotel meal boxes, Laguna Phuket Saving Cooperative financial support and cash donations to nearby communities and Vachira Hospital.
• Established Laguna Phuket Associate Saving Co-Operative.
• Seedlings social enterprise restaurant provided training and job opportunities for disadvantaged youth.

Governance Achievements

• Achieved a score of 98 points out of 100 points for the 2022 AGM Checklist assessment.
• Received an Excellent level for the Corporate Governance Rating score for 2022 by the Institute of Thai Directors.
• Established a Whistle-Blowing Policy and mechanisms for handling complaints.

Climate Goals & Targets

Environmental Challenges

• Global geopolitical and economic uncertainty.
• Labor shortages in the tourism industry.
• Over-reliance on some key markets (Russia and China).
• Political uncertainty in Thailand.
• Seasonality of the hospitality industry.
• Competition from new resorts and hotels.
• Changes in regulatory conditions in Thailand.
• Rising construction costs.

Mitigation Strategies

• Strict cost-saving measures (dynamic manning management, capital and operating expenditures reduction).
• Debt restructuring plan.
• Diverse product offerings catering to all market segments.
• Expanding sales network in China, Russia, and India.
• Increased online sales activities.
• Innovative promotions and incentives.
• Improved after-sales services.
• Periodic renovations and refurbishments of hotels.
• Data-driven marketing approach.
• Developing new property sales projects.

Supply Chain Management

Supplier Audits: 100% annual completion targeted by 2024.

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Thai Financial Reporting Standards

Certifications: EarthCheck Gold Certification

Third-party Assurance: EY Office Limited

Awards & Recognition

• AMCHAM 2022 CSR Excellence Award
• Corporate Social Responsibility (CSR) Driven Organization 2022
• Best Golf Resort in Asia Pacific (Laguna Golf Phuket)