Medi Lifestyle Limited
Climate Impact & Sustainability Data (2019, 2021, 2022, 2023)
Reporting Period: 2019
Environmental Metrics
ESG Focus Areas
- Economic
- Environmental
- Social
- Governance
Environmental Achievements
- Reduced plastic waste production by 50% compared to 2018 (300 kg in 2019)
- Developed self-cleaning marine growth products extending service life beyond five years
- Achieved zero fatalities, zero Loss Time Incidents (LTI), and zero Medical Treatment Injuries (MTI) at worksites
Social Achievements
- Maintained zero complaints for discrimination
- Achieved zero Loss Time Incidents (LTI) and zero Medical Treatment Injuries (MTI) at worksites
- Retained employees from divested subsidiaries through acquisition by Disruptech Holdings Sdn Bhd
Governance Achievements
- Maintained zero incidents of corruption
- Complied with the principles and guidelines of the Singapore Code of Corporate Governance 2018
Climate Goals & Targets
Environmental Challenges
- Fluctuating oil and gas prices impacting client revenue and project viability
- Potential project delays or cancellations due to rising climate change concerns and regulations
- Risks related to corruption due to operations across different countries and numerous partners
- Potential weather disruptions impacting asset integrity management work
Mitigation Strategies
- Diversification into the healthcare sector (postpartum care centers)
- Divestment of underperforming subsidiaries
- Stringent cost control and cessation of new capital investment
- Centralized procurement process validated by ISO 9001:2015
- Zero-tolerance policy towards corruption, whistle-blowing policy, and regular audits
- Contingencies in work schedule and budgeting to compensate for potential weather disruptions
Supply Chain Management
Supplier Audits: Annual vendor evaluation
Responsible Procurement
- Multi-layered procurement process vetted at various management levels; review of supplier reputation, track record, and work ethics
Climate-Related Risks & Opportunities
Physical Risks
- Adverse weather patterns delaying work
Transition Risks
- Decreased demand for fossil fuels, potential litigation, and additional compliance obligations
Reporting Standards
Frameworks Used: GRI Standards: Core Option
Sustainable Products & Innovation
- Self-cleaning marine growth products
Reporting Period: 2021
Environmental Metrics
ESG Focus Areas
- Economic Performance
- Anti-Corruption
- Employment
- Diversity and Equal Opportunity
- Customer Health and Safety
- Customer Privacy
- Ethics and Integrity
Social Achievements
- Achieved zero complaints for discrimination.
- Zero incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services.
- Zero substantiated complaints concerning breaches of customer privacy.
Governance Achievements
- Achieved zero incidents of corruption.
- Two subsidiaries obtained Good Distribution Practices for Medical Devices (GDPMD) certification.
Climate Goals & Targets
Environmental Challenges
- High employee turnover rate (47%) due to strategic pivot and COVID-19 pandemic.
- Delayed expansion plans due to COVID-19 pandemic.
- Potential risks associated with corruption due to operations across Singapore and Malaysia and engagement with numerous partners.
Mitigation Strategies
- Centralized Accounting, Finance, and Supply Chain Management departments.
- Implemented a whistle-blowing policy.
- Zero-tolerance policy toward accepting gifts or favors.
- Directors attend SGX-mandated Director Training Programme.
- Regular checks on product quality and safety.
- Daily feedback check-ins and customer service interviews.
- Supplier screening policy and relevant certifications for medical devices.
- Annual inspections of facilities.
- Regular stock checks for equipment and consumables.
- Compliance with PDPA and appointment of a Data Protection Officer.
Supply Chain Management
Supplier Audits: Annual vendor evaluation
Responsible Procurement
- Supplier screening policy
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards: Core Option
Third-party Assurance: Not disclosed
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Economic Performance
- Anti-Corruption
- Employment
- Diversity and Equal Opportunity
- Customer Health and Safety
- Customer Privacy
- Ethics and Integrity
Social Achievements
- Maintained zero incidents of discrimination and sexual harassment complaints.
- Achieved zero incidents of non-compliance with health and safety regulations.
- Achieved zero substantiated complaints concerning breaches of customer privacy.
Governance Achievements
- Maintained zero incidents of corruption for three consecutive years (FY2020-2022).
- Complied with the principles and guidelines of the Singapore Code of Corporate Governance 2018.
Climate Goals & Targets
- Open two additional chiropractic and physiotherapy centers in 2023.
Environmental Challenges
- High employee turnover rate (60% in FY2022).
- Need to strengthen data security measures to protect customer privacy as the company expands its use of digital technology.
Mitigation Strategies
- Implementing new requirements for regular skills training for employees to improve satisfaction and retention.
- Considering the implementation of a safe data storage system to manage increasing volumes of patient data.
- Appointing a Data Protection Officer to ensure compliance with data protection regulations.
Supply Chain Management
Supplier Audits: Annual external audit of accounting and procurement practices.
Responsible Procurement
- Supplier screening policy to ensure compliance with health and safety requirements.
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards 2021, TCFD (partially)
Certifications: Good Distribution Practices for Medical Devices (GDPMD) - HealthPro Pharma Pte Ltd and HealthPro Marketing Sdn Bhd
Third-party Assurance: Internal
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Customer health and safety
- Anti-corruption
- Customer privacy
- Employment
- Diversity and equal opportunity
- Climate change
Environmental Achievements
- Reduced Scope 2 emissions to approximately 41.18 tCO2e in FY2023
Social Achievements
- Maintained zero incidents of discrimination and zero substantiated complaints concerning breaches of customer privacy in FY2023
- Implemented more rigorous minimum qualifications for patient care providers
Governance Achievements
- Achieved zero incidents of corruption in FY2023
- Implemented a whistle-blowing mechanism
Climate Goals & Targets
- Maintain zero incidents of corruption and breaches of customer privacy
- Implement a formal employee training programme
- Set emissions and energy consumption targets
- Set water consumption targets
- Implement standardised patient monitoring metrics
Environmental Challenges
- Temporary suspension of postpartum care services at SS2 due to rectification works
- Reduction in revenue from outsourced services
- Increased loss after tax due to legal, corporate and fund-raising costs
Mitigation Strategies
- Exploring other sites for a new postpartum care centre
- Implementing measures to ensure payroll services are only provided after outstanding payments are settled
- Implementing crisis response plans to reduce negative impacts from extreme weather events
Supply Chain Management
Supplier Audits: Annual external audit
Responsible Procurement
- Supplier screening policy
- Obtaining relevant certifications for distributing and operating medical devices
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events disrupting business operations
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: GRI Standards 2021, TCFD
Certifications: Good Distribution Practices for Medical Devices (GDPMD)
Third-party Assurance: Internal
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Not disclosed
Awards & Recognition
- Not disclosed