Climate Change Data

Environmental Metrics

ESG Focus Areas

• Renewable energy
• Environmental strategy
• Non-discrimination and diversity
• Social standards in the supply chain
• Audit & Internal Controls
• Career management
• Fundamental labour rights
• Responsible Lobbying
• Fundamental human rights
• Customer relations
• Shareholders
• Social and Economic Development
• Corruption
• Industrial accidents and pollution
• Biodiversity
• Energy demand-side management
• Air emissions from combustion power plants
• Health and safety
• Access to energy
• Anti-competitive practices
• Board of Directors
• GHG emissions from T&D
• Social Dialogue
• Reorganisation
• Executive Remuneration

Environmental Achievements

• Enel Chile's energy generation from renewable sources stood at 52% of its total generation in 2016.
• All operations of Enel Chile were reported to be ISO 14001 certified.

Social Achievements

• Enel Chile has an accessible system in place to handle customers' complaints and evaluates its sales force based on customer satisfaction.
• Provides discounts on electricity bills for customers who bring their waste to specific collection points.
• Employees have regular performance assessment interviews, and training leading to certifications are provided.
• All employees are represented by the Company's Joint Hygiene and Safety Committees.
• The Company has inplace an OHSAS 18001 certified health and safety system that covers all its generation activities.
• Extensive measures have been reported, including flextime initiatives.
• Reported on initiatives to address social and economic development, including programme to install drinking water infrastructure, social impact assessments and grievance mechanisms.

Governance Achievements

• CSR issues seem to be integrated in the internal control system.

Climate Goals & Targets

Environmental Challenges

• No information is disclosed on measures to ensure carbon capture and storage.
• The Company's thermal carbon factor has increased significantly over the past three years.
• Enel Chile was fined following environmental violations at its Bocamina thermal plant in Chile.
• Information disclosed regarding measures allocated to promote access to energy in developing countries is insufficient.
• Overall performance indicators are not disclosed.
• Historical health and safety KPIs are not disclosed.
• The coverage of collective agreements on working conditions is unclear.
• The Company is silent on how it manages reorganisations.
• It is unclear if monitoring of labour rights risks cover all the Company's operations.
• Information disclosed regarding measures allocated to the access to energy in developing countries is insufficient.
• Information obtained from the company and public sources regarding measures allocated to the access to energy in developing countries is insufficient.
• Information obtained from the company and public sources regarding the percentage of the company covered by such efforts is insufficient.
• The company does not disclose quantitative data on GHG emissions related to the company's electricity T&D activities.
• The company does not disclose quantitative data on emissions of substances responsible for acid rain.
• The company does not disclose quantitative data on other emissions.
• The company does not disclose data on energy saved by customers and/or on the number of Energy demand-side management measures.
• Information obtained from the company and public sources regarding the subjects covered in collective bargaining is insufficient.
• Information obtained from the company and public sources regarding how the company promotes employee representation in countries with restrictive legislations is insufficient.
• Information obtained from the company and public sources regarding measures allocated to prevent and manage reorganisations is insufficient.
• Information obtained from the company and public sources regarding the percentage of sites where such measures are taken is insufficient.
• The company does not disclose quantitative data on performance indicators such as employee turnover or mobility rates.
• Information disclosed on the company's accident frequency rate is insufficient.
• Information disclosed on the company's accident severity rate is insufficient.
• The company does not disclose quantitative data on absenteeism and/or occupational disease rates.
• The company does not disclose quantitative data on subcontracted labour accident frequency rates.
• Information disclosed on the company's subcontracted labour accident severity rate is insufficient.
• The company does not disclose quantitative data on its subcontracted labour absenteeism and/or occupational disease rates.
• Information on the rules and performance conditions guiding the allocation of long-term incentives to senior executives is insufficient.
• There is no disclosure on the links between variable remuneration of executive and the CSR performance of the company.
• Information obtained from the company and public sources regarding the compensation of CEO and the average employee salary is insufficient.
• Information on the responsibilities allocated over CSR issues is insufficient.
• Information obtained from the company and public sources regarding the evaluation of board functioning and performance is insufficient.
• Information obtained from the company and public sources regarding the review of CSR issues at board meetings is insufficient.
• The share of Enel Chile's suppliers that were assessed under the Vendor Rating System is unclear.
• Coverage of the social audits is unclear.
• In 2016, this indicator was not reported.

Mitigation Strategies

• The Company has taken remedial actions to address fishermen protest at Bocamina thermal plants.
• The Company has reported on providing financial support to vulnerable customers.
• The company has set up monitoring systems for its network energy efficiency and/or related GHG emissions.
• The company has invested in all relevant technologies developed to reduce air emissions (SOx, NOx, Particulates, Mercury).
• The company has launched an informative initiative named "We Want You Informed" to reinforce the understanding of its customers regarding the good and efficient use of energy.
• The company has implemented the hourly residential rate that includes different kWh prices/values offering the possibility to obtain discounts of up to 30% at certain times of the day.
• The company has changed the traditional metering system to a digital two-way metering system that keeps its customers permanently connected to it.
• The company installs the first photovoltaic system at a public hospital in the city of Parral in Chile.
• The company has established a European Works Council or another representative consultative body covering the whole company.
• The company has set up a programme that aims to educate and train workers about activities that promote health.
• The company has work safety programmes in place, including safety training as well as emergency & first aid training.
• The company has trained 120 employees in Chile in topics such as confined space hazards, height work, and accident investigation.
• The company has set up “safety walks” to emphasise the importance of safety in the workplace and review compliance with its safety standards.
• The company has allocated extensive means to address stress at work.
• The company has implemented a related-party transaction policy.
• The company has participated in the planning process developed by the government of Chile in 2015 known as “Energy 2015”.
• The company presented its opinion in the public consultation proposed by the Chilean Ministry of Energy on relations with local communities.
• The company participated in the work tables on efficiency energy.
• In order for procurement activities to comply with the ethical principles adopted, Enel Chile undertakes to requests social requirements for some orders such as respect for the legislation on health and safety.
• 100% of ‘prime contact’ procurement staff of Enel Group receive training on ESG issues relevant to procurement processes and decisions.
• If a supplier behaves in a way that does not comply with the general principles of Enel Chile's Code of Ethics, the company will be entitled to take appropriate measures, including to refuse to collaborate with this supplier in the future.
• Enel Chile conducts health and safety audits to suppliers when they are presented to a tender.
• A copy of the Code of Ethics and Zero Corruption Plan is delivered to all employees.
• Any gift offered or received must have the approval of the managerial level immediately above the concerned employee in order to verify that it is in accordance with the principles established in the Code of Ethics.
• Employees, managers and directors of Enel are required to confidentially report all violations of the Zero Tolerance of Corruption plan and, more generally, of the Code of Ethics, to the Enel auditor’s office.
• Enel Chile has established the Ethical mailbox as an ethics point of contact to report unsuitable actions in a totally confidential and anonymous way.

Supply Chain Management

Responsible Procurement

• integration of social issues into contractual clauses
• supplier questionnaires
• supplier support (training, technical assistance, etc.)
• training/awareness raising of employees in charge of purchasing
• non-compliance procedures for suppliers (re-auditing, re-training, eventual ending of contracts)
• risk assessments for suppliers

Climate-Related Risks & Opportunities