Climate Change Data

Environmental Metrics

ESG Focus Areas

• Service Quality Control
• Corporate Governance Improvement
• Excellent Talent Management
• Promoting Social Welfare
• Green Operation

Environmental Achievements

• Total GHG emissions reduced by 30% compared to 2019
• Total electricity consumption reduced by around 8% as compared to 2019
• Total water consumption reduced by around 61% compared to 2019

Social Achievements

• Established an effective Anti-Corruption Reporting System
• Established a comprehensive supply chain management mechanism
• Implemented various channels to collect customer opinions

Governance Achievements

• Established an ESG governance structure
• Established an ESG committee

Climate Goals & Targets

Environmental Challenges

• Frequent extreme weather may cause experiential marketing programs to be postponed or cancelled
• Stricter environmental protection policies and measures may lead to higher operating costs

Mitigation Strategies

• Formulated the “Extreme Weather Emergency Plan”
• Formulated “Emergency Measures for High temperature Operation”
• Regularly review whether environmental protection policies and measures comply with the latest laws and regulations

Supply Chain Management

Supplier Audits: Annual review of qualified suppliers

Responsible Procurement

• Compliance with local and international laws related to anti-corruption, labor rights, health and safety
• Promote environmentally friendly procurement

Climate-Related Risks & Opportunities

Physical Risks

• Frequent extreme weather

Transition Risks

• Stricter environmental protection policies and measures

Reporting Standards

Frameworks Used: Environmental, Social and Governance Reporting Guide (Appendix 27 to the Listing Rules)

Environmental Metrics

ESG Focus Areas

• Customers First and Sustainable Development
• Responsible Business and Steady Operation
• Valuing Talents and Growing Together
• Green Operation and Environmental Protection
• Giving Back to Society and Creating a Better Future Together

Environmental Achievements

• GHG emissions in 2023 was 184.73 tonne of CO2, representing a decrease as compared to that in 2019
• Electricity consumption in 2023 was 280,890 kWh, representing a decrease as compared to that in 2019
• Non-hazardous waste emission intensity in 2023 was 0.06 tonnes per employee, which was the same as that for 2021

Social Achievements

• No service projects that had to be returned for health and safety reasons during the Reporting Period
• No complaints about its products or services during the Reporting Period
• No cases of non-compliance related to employment and use of child labour or forced labour during the Reporting Period
• No unfair or unlawful dismissal during the Reporting Period
• Actively provided compensation to its employees during the Reporting Period

Governance Achievements

• No litigation cases related to corruption, nor violated any relevant laws and regulations that had a significant impact on the operation of the Group during the Reporting Period

Climate Goals & Targets

Environmental Challenges

• Economy Risks
• Cyber Security Risks
• Potential physical risks (Typhoon, Extreme heat, Coastal flooding, Urban flooding, Riverine flooding, Water shortage)
• Potential transition risks (policy and legal risk, market risk, reputational risk)

Mitigation Strategies

• Formulation of the Extreme Weather Emergency Plan
• Mitigate the risk of possible energy price increases in future by taking more low-cost emission reduction measures
• Actively participate in environmental charity activities
• Enhance employees’ awareness of hot weather-related illnesses and provide more cooling facilities
• Develop water conservation measures
• Conduct on-site safety management properly
• Follow the latest laws and regulations related to climate change and integrate them into management strategies
• Inclusion of the contents on carbon peaking and carbon neutrality in employee training programmes
• Closely monitor the regulations and rules newly introduced by relevant government authorities
• Increase of green purchase
• Continuously monitor market demand for low-carbon, green and energy-efficient products and cater for consumer needs
• Purchase energy-efficient office supplies and use clean energies to reduce carbon emissions
• Actively respond to the country’s call for “dual carbon”, and actively communicate with stakeholders to set and disclose emission reduction targets
• Publicly disclose the Group’s GHG emission data and its efforts in respect of low-carbon operation
• Communicate with stakeholders on and interpret the sustainability initiatives implemented by the Group
• Once reputational risk arises, assess its impact immediately and develop countermeasures to deal with it properly
• Promote and improve the establishment of an energy management system
• Promote the application of green products and technologies in the daily operation of enterprises
• Strengthen green supply chain management and promote green operation

Supply Chain Management

Supplier Audits: 22 major suppliers

Responsible Procurement

• Green Procurement System

Climate-Related Risks & Opportunities

Physical Risks

• Typhoon
• Extreme heat
• Coastal flooding
• Urban flooding
• Riverine flooding
• Water shortage

Transition Risks

• Failure to achieve the carbon neutrality targets
• Existing products and services are not environmentally friendly
• Shift in consumer preference to environmentally friendly services
• Failure to comply with customers’ internal climate change policy
• Stakeholders demanding the Group to raise its standard on actions in response to climate change

Opportunities

• Resource efficiency opportunity
• Product and service opportunity
• Market opportunity

Reporting Standards

Frameworks Used: Appendix C2 to the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited

Certifications: ISO 14001