Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee well-being
• Diversity and inclusion
• Climate change
• Community investment

Environmental Achievements

• Carbon neutral in 2021, offsetting full Scope 1, 2 & 3 emissions
• On track to achieve Carbon Net Zero by 2025

Social Achievements

• Increased employment opportunities for under-represented groups
• High levels of activity across four Employee Network Groups (LGBTQ+, gender diversity, ethnic diversity, and neurodiversity)
• 30% of workforce is female (518 female colleagues)
• 60 digital inclusion college bursaries for under-represented groups
• 1,000 virtual work placements for students
• 1,000+ users of Mindset and Wellbeing Apps
• 32 Wellbeing champions across all offices
• Employee retention increased to 92% (2020: 90%)

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Pandemic disruption impacting signing cycles, travel to client sites, training, recruitment, marketing, and entertainment
• Remote working impacting in-person settings and long-term implications unclear

Mitigation Strategies

• Remote sales and delivery engagements remained effective
• Offices reopened in September 2020
• Guidance remained 'work from home' with c.97% of people home-based
• Expecting to adopt a 'blended model'

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate Action
• Gender Equality
• Reduced Inequalities
• Good Health and Wellbeing
• Quality Education

Environmental Achievements

• Achieved SBTi near-term carbon reduction targets two years ahead of schedule – reducing since 2020 Scope 1 and Scope 2 emissions by 70%, and Scope 3 by 45% per unit of value added.
• Retained carbon neutral status

Social Achievements

• Employee retention improved to 93% (2023: 88%)
• Engagement levels remained high, measuring 78% on internal surveys
• Awarded ‘50 Best Places To Work in the UK’ by Glassdoor
• Over 2,200 young people participated in outreach programmes

Governance Achievements

• Completed planned, four-year CEO succession process
• Zero breaches of anti-corruption and anti-bribery policies
• Zero breaches of modern slavery statement
• Zero incidents of data security or privacy breaches

Climate Goals & Targets

Environmental Challenges

• Gender imbalance in the technology industry
• Post-pandemic budget constraints in healthcare
• Reduced customer expenditure in commercial sector
• Global economic uncertainty
• Challenges of low data quality for complex, organization-specific Generative AI use cases

Mitigation Strategies

• Various diversity initiatives, including outreach programs and a male allies group.
• Focus on core healthcare business, resulting in a 23% increase in revenue.
• Prioritizing engagements in the commercial sector, focusing on financial services.
• Disciplined operational execution, strong cash position, and diversified revenue streams.
• Investment in Generative AI, training over 500 colleagues in its use, and employing co-pilots to accelerate development.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Risk-based approach to supply chains, addressing modern slavery risks.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events damaging offices, restricting travel, disrupting connectivity, power supply, or supply chains

Transition Risks

• Regulatory changes, reporting requirements, operational practices, shifts in client demand

Opportunities

• Helping customers achieve lower carbon futures through cloud services and energy-efficient solutions

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, CDP, SBTi

Certifications: ISO 9001, ISO 20000, ISO 27001, SOC2

Third-party Assurance: carbonfit, EY

UN Sustainable Development Goals

• Goal 4 (Quality Education)
• Goal 5 (Gender Equality)
• Goal 10 (Reduced Inequalities)
• Goal 3 (Good Health and Wellbeing)
• Goal 13 (Climate Action)

Various initiatives contribute to these goals, including outreach programs, diversity initiatives, wellbeing programs, and climate action targets.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• 50 Best Places To Work in the UK (Glassdoor)