Serviceware SE

Climate Impact & Sustainability Data (2022-12 to 2023-11)

Total Carbon Emissions:2997 tonnes (2021/2022)

Reduced CO2 footprint to 2997 tonnes in 2021/2022 (measured by Code Gaia)
76% of business trips made by train in 2023 (up from 69% in 2022)
Electric and hybrid vehicles make up 21% of the vehicle fleet in 2023 (up from 15% in 2022)
Serviceware Resources optimized routes for 4.2 million visits, saving an average of 10km per route and reducing emissions.

Established an internal reporting center for confidential communications (whistleblower system)
Rolled out a new Serviceware Code of Conduct
Employee turnover rate of 15.7% (significantly lower than the German average of 33%)
Average employee sick leave of 8.3 days (significantly lower than the German average of 20 days)
24.8% of workforce are women (higher than the German ITC industry average of 15%)
Founded the women’s network “-ware” to promote women in IT

Further developed information security management system and compliance activities
Introduced a new platform for information security training
Modernized backup infrastructure with more energy-efficient hardware
Further developed disaster recovery/BCM strategy

Medium-term Goals:

Weak macroeconomic environment with high inflation and decline in economic output
Global conflicts and armed hostilities leading to political instability and trade disputes
Economic risks such as weakening global economy
Political or legal changes in various markets
Cybercrime and hacker attacks
Rapid technological development leading to product obsolescence
Shortage of skilled IT specialists and increasing personnel expenses
Typical project risks (time, quality, cost overruns) in software projects
Quality defects in software development
Bad debt losses and insolvencies among customers
Exchange rate risk due to increased international business in USD

Measures to increase efficiency and productivity
Focus on politically stable regions for sales activities
Comprehensive advice from internal and external experts for legal and regulatory changes
State-of-the-art technology and employee training for cybersecurity
Agile product development and early customer feedback
Employer branding, performance-based remuneration, and employee development programs
Standards for software project calculation and approval, active risk management, and regular project controlling
Liability restrictions in contracts and third-party liability insurance
Sector diversification, creditworthiness checks, and maximum receivables limitation
Default insurance coverage for receivables with payment terms exceeding 60 days
Passing on exchange rate risks to business partners and hedging USD positions

Frameworks Used: UN Sustainable Development Goals

Certifications: ISO 27001

Third-party Assurance: EcoVadis (planned for 2024)