Climate Change Data

Environmental Metrics

ESG Focus Areas

• People and Community
• Environment

Environmental Achievements

• Continued to be the “Carbon Audit • Green Partner” of Environmental Protection Department
• Participated in the “Energy Saving Charter on Indoor Temperature” scheme
• Implemented measures to reduce greenhouse gas emissions, including improving energy efficiency and energy conservation, encouraging greening and raising public awareness.
• Singapore office obtained re-certification as an Eco-office

Social Achievements

• Charitable donations of over HK$600,000
• Supported disaster relief efforts after the earthquake in Sichuan Ya’an
• Staff volunteerism at Ronald McDonald House and YWCA Elderly Day Care Centre
• Sponsored various community events and scholarships
• Provided training to employees over 40,000 hours
• Awarded “Caring Company” by the Hong Kong Council of Social Service for three consecutive years
• Awarded “Award for Volunteer Service Commitment 2013” by Agency for Volunteer Service

Governance Achievements

• Full compliance with the applicable code provisions in the Corporate Governance Code
• Awarded “Asia’s Outstanding Company on Corporate Governance” at the 9th Corporate Governance Asia Recognition Awards 2013

Climate Goals & Targets

Environmental Challenges

• Tight labor market in Macau
• Pressure from the rapid development of internet voice business
• Intense competition in the China inbound voice market
• Influence of grey routes in the voice business

Mitigation Strategies

• Increased investment in automation and a dedicated employee retention program to address the tight labor market
• Effective termination cost control measures to maintain slight growth in Retail Voice business
• Focus on developing new Enterprise SMS markets to minimize the impact of declining inter-operator SMS traffic
• Implementation of IDD traffic management system to strengthen market position and competitive edge

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Caring Company
• Award for Volunteer Service Commitment 2013
• Corporate Citizenship
• Carbon Audit • Green Partner
• Happy Company
• Partner Employer Award
• Better World Company
• Asia’s Outstanding Company on Corporate Governance
• Manpower Developer

Environmental Metrics

ESG Focus Areas

• Fairness and Integrity
• Employee Well-being
• Community Investment
• Environmental Protection

Environmental Achievements

• Recycled 1,729 kg of waste paper, reducing greenhouse gas emissions by 8.3 tonnes of CO2 equivalent.
• Obtained ISO 14064 certification for carbon emissions reduction in Hong Kong office.
• Singapore office re-certified as an Eco-office.

Social Achievements

• Donated approximately HK$1.2 million to charitable causes.
• Provided over 960 hours of staff volunteer service.
• Awarded "Happy Company" by the Hong Kong Productivity Council for three consecutive years.
• Awarded "the 2014/15 Good MPF Employer Award" by the Mandatory Provident Fund Authority.

Governance Achievements

• Full compliance with the applicable code provisions in the Corporate Governance Code.
• Established a whistle-blowing policy.
• Regular review of remuneration policies and practices.

Climate Goals & Targets

Environmental Challenges

• Decline in international telecommunications services (voice and SMS) due to competition and substitution by internet applications.
• Risk of customer default in traditional telecommunications hubbing business.

Mitigation Strategies

• Focus on developing new products and services (DataMall, MVNO, IPX, new mobile VAS services).
• Enhanced customer credit management and risk prevention measures.
• Strengthened quality management and back-office support for engineering work.

Supply Chain Management

Responsible Procurement

• Policies and procedures for supplier selection and evaluation, considering environmental protection and CSR.

Climate-Related Risks & Opportunities

Awards & Recognition

• 5 Years Plus “Caring Company”
• "Award for Volunteer Service Commitment 2015"
• "Corporate Citizenship Logo"
• "The Most Touching CSR Project"
• "the Sectoral Award"
• "Carbon Reduction" logo and certificate
• "CarbonSmart Achiever Award"
• "CarbonSmart" logo
• "the Better World Company"
• "the Green Office Award"

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Employee Well-being
• Community Investment
• Business Ethics

Environmental Achievements

• Reduction of 22.63% GHG emissions in Hong Kong compared to the base year of 2013/2014
• Recycled over 980 kg wasted papers

Social Achievements

• Launched various kinds of outdoor sports activities and ball games competitions for employees
• Provided training courses to employees, totaling over 48,000 hours
• Charitable donations of approximately HK$1.6 million in 2017
• Volunteer service of 710 hours in 2017

Governance Achievements

• Compliance with the Code of Conduct and Integrity Conduct Policy
• Established a whistle-blowing policy

Climate Goals & Targets

Environmental Challenges

• Intensely competitive market conditions
• Major regulatory changes
• Cyber security threats
• Business resilience threats (extreme weather, natural disasters)
• Interest rate risk

Mitigation Strategies

• Promoting development and transition from existing services into new services with new technology
• Developing and maintaining relationships with regulatory stakeholders
• Continuously reviewing and updating security controls
• Maintaining business capabilities, strategies, and plans for disruption
• Regular review to balance minimizing cost of funds and managing interest rate movements

Supply Chain Management

Responsible Procurement

• Policies and procedures provide clear guidelines on selection and evaluation of supplier

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events, natural disasters

Awards & Recognition

• Good MPF Employer Award
• Support for MPF Management Award
• Happy Company
• Family-Friendly Employers Award
• Special Mention
• Family-Friendly Employers Gold Award
• Manpower Developer
• Award for Volunteer Service Commitment
• Corporate Citizenship Logo
• Corporate Citizenship 5+ Logo
• Social Capital Builder Award
• Excellent Volunteer Team
• Fair Trade Supporter
• Bronze Award of the Hong Kong Awards for Environmental Excellence
• Green Office Label
• Eco-Healthy Workplace
• Hong Kong Green Organisation Certification
• Energywi$e Certificate
• Eco-office
• Singapore Environmental Achievement Award