Climate Change Data

Environmental Metrics

ESG Focus Areas

• Diversity, Inclusion and Belonging
• Delta Dental Community Care Foundation
• Cybersecurity and Protection
• Network Partners
• Access to Quality Care

Environmental Achievements

• 38% of offices (by square footage) were located in a LEED Certified building in 2023
• Camp Hill, PA office fit-out recycled 15,196 lbs. of flooring
• Alpharetta office underwent an LED retrofit replacing 228 fluorescent lamps with LED lamps
• Recycled and repurposed furniture and carpet during Rancho Cordova office renovation
• Increased enrollees opting for paperless mailing from 58.9% to 60.1% and providers from 47.2% to 51.5%
• Shredded and recycled an estimated 173 tons of paper

Social Achievements

• Retained 89.6% of talent, exceeding industry benchmarks
• Voluntary turnover rate decreased to 9.62% from 15.85% in 2022
• Delta Dental Community Care Foundation allocated $26 million to various causes
• 70% of employees volunteered over 9,700 hours and donated close to $750,000 (matched and double-matched by the company)
• Launched “Family First” Inclusion Community and hosted quarterly mental health and well-being sessions
• Expanded Senior Oral Health Partnership Program with two additional partners
• Achieved $84 million in supplier diversity spending (30% increase from 2022)

Governance Achievements

• Created an ESG Council to oversee ESG strategy
• Completed a third-party facilitated ESG materiality assessment
• Expanded Delegation Oversight of First-Tier Downstream and Related Entities
• Expanded Compliance Monitoring of Internal Business Processes
• Established a Compliance and Ethics Helpline for Employees
• Updated Annual Compliance Training

Climate Goals & Targets

Environmental Challenges

• Data availability challenges for leased office spaces regarding water and waste data
• Limited data on scope 3 emissions in previous years

Mitigation Strategies

• Working with landlords to procure actual data for leased office spaces
• Expanded scope 3 categories in 2023 GHG Inventory for a more comprehensive view

Supply Chain Management

Responsible Procurement

• Partnership with ODP Business Solutions and Staples to track green product spending
• Supplier diversity spending of over $84 million

Climate-Related Risks & Opportunities

Physical Risks

• Severe weather events impacting facilities

Transition Risks

• Supply chain disruptions

Reporting Standards

Frameworks Used: GRI (partially aligned in 2023, aiming for full alignment in future years), CDP (three years of reporting), EcoVadis (reported on Delta Dental Insurance Company only)

Certifications: WELL Health-Safety Rating (HSR) for several offices

Awards & Recognition

• Forbes America’s Best Mid-Sized Employers (28th out of 400)
• Newsweek Top 1000 America’s Greatest Workplaces for Diversity
• American Red Cross Philanthropic Company of the Year Award
• Virgin Pulse 2023 Thrive Awards