BELLSYSTEM24 Holdings, Inc.
Climate Impact & Sustainability Data (2023)
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Climate Change
- Diversity & Inclusion
- ESG
Environmental Achievements
- Formulated Climate Change Policy aiming for carbon neutrality by 2040.
- Selected as a constituent of the FTSE Blossom Japan Sector Relative Index.
Social Achievements
- Received gold rank for four consecutive years in the PRIDE Index 2022 for LGBTQ+ initiatives.
- Received Grand Prize in the Advanced Category at the 2023 J-Win Diversity Award for women's success initiatives.
- Promoting at-home contact centers to maximize workforce of 30,000 employees.
Governance Achievements
- MSCI ESG Rating raised from BBB to A.
Climate Goals & Targets
Long-term Goals:
- Carbon neutrality by 2040.
Medium-term Goals:
- Consolidated dividend payout ratio of 50% based on net income attributable to owners of the parent.
Environmental Challenges
- Rising prices and supply-side constraints.
- Risk of economic downturn due to global money tightening.
- Significant labor shortages and rising personnel expenses.
- Competitive business environment and potential client cost-cutting.
- Securing operators and personnel expense fluctuations.
Mitigation Strategies
- Utilizing voice data for optimal customer support and improving marketing activities and sales.
- Improving operational efficiency and expanding sales size.
- Setting appropriate prices in response to securing operators and increased personnel expenses by improving brand value.
- Developing strategic CRM business and providing new solutions.
- Synergies with partners such as ITOCHU Group and Toppan Group in sales, business development, and technology.
Supply Chain Management
Climate-Related Risks & Opportunities
Awards & Recognition
- Gold rank in PRIDE Index 2022 (four consecutive years)
- Grand Prize in 2023 J-Win Diversity Award