Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Responsibility
• Governance

Environmental Achievements

• Eliminated plastic straws at properties
• Used recycled and biodegradable materials throughout resorts
• Implemented recycling bins and compost facilities in select properties
• Partnered with Clean the World™ for soap recycling, donating over 19,000 pounds of soap
• Partnered with We Are Water Foundation to provide clean water and promote sustainable water use
• Distributed Club Traveler magazine exclusively digitally for two years, preventing nearly 350,000 pounds of waste annually

Social Achievements

• Launched national partnerships with American Red Cross, Habitat for Humanity, and USO
• Implemented various employee retention initiatives, including special incentives
• Offered over 1,000 training and development courses, with team members completing roughly 100,000 courses in 2021
• Created Team Member Resource Groups (TMRGs) to foster diversity, equity, inclusion, and belonging
• Ranked No. 12 on Newsweek’s Most Loved Workplace list

Governance Achievements

• Established a Credit Committee to oversee lending practices
• Implemented a customer complaint management system
• Developed educational materials to help owners avoid fraudulent schemes
• Created an in-house Resale department to support owners

Climate Goals & Targets

Environmental Challenges

• Reducing environmental impact (energy, water, waste)
• Maintaining high service standards while ensuring responsible lending practices
• Protecting owners from fraudulent third-party companies

Mitigation Strategies

• Implemented energy-efficient programs and upgrades
• Focused on behavioral changes and facility updates to reduce water consumption
• Established guidelines, practices, and policies for fair treatment of customers
• Developed educational materials and support resources for owners

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Newsweek’s Most Loved Workplace
• ARDA Awards
• Dave Thomas Foundation for Adoption Best Adoption-Friendly Workplaces
• Orlando Business Journal’s Best Place to Work
• Stevie Awards
• Mogul’s Top 100 Innovators in Diversity and Inclusion
• Mogul’s Top 1,000 Companies Worldwide for Millennial Women
• Pacific Business News’ 2021 Business Leader of the Year