Coveo
Climate Impact & Sustainability Data (2024)
Reporting Period: 2024
Environmental Metrics
Climate Goals & Targets
Environmental Challenges
- Website navigation complexity and slowness
- Irrelevant search results
- Choice overwhelm
- Issues with customer service/checkout/post-transaction
- Disconnected customer experiences across channels
- Concerns about data usage by online retailers
Mitigation Strategies
- Implementing AI search platform with headless and composable architecture
- Improving data governance and cleanliness
- Utilizing AI to tailor facets to individual users
- Leveraging AI search platform for in-session personalization
- Creating great content and products
- Offering a unified experience to support agents