Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer satisfaction
• Employee well-being and development
• Corporate governance
• Environmental responsibility
• Community investment

Environmental Achievements

• Initiated multiple initiatives to reduce paper consumption through online portals and SMS services.
• Partnered with Ertiqa to reuse and recycle electronic equipment.
• Donated non-sellable items to charity organizations.
• Recycled motor salvage materials.

Social Achievements

• Achieved 83% general customer satisfaction.
• Maintained approximately 18% female workforce representation.
• Conducted 378 training sessions with 93,128 training hours in 2020.
• No reported workplace injuries in 2020.
• Provided life insurance policies to all employees.
• Supported community initiatives through SAR 1 per policy donation.
• Participated in safety events and awareness campaigns.
• Offered internship programs to over 25 students annually.

Governance Achievements

• Established an ESG Steering Committee led by the CEO.
• Implemented business continuity plans during the COVID-19 pandemic.
• Obtained ISO 9001:2015, ISO 27001:2013, ISO 22301:2019, and ISO 45001:2018 certifications.
• Established a code of ethics and a whistleblowing mechanism.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impact on stakeholders and operations.
• Water scarcity in the operating region.
• SAR 5,000 fine from SAMA for non-compliance with social distancing.

Mitigation Strategies

• Implemented business continuity plans, including work-from-home options and digital service promotion.
• Installing water consumption meters to track and reduce water usage.
• Implementing stricter safety measures to ensure compliance with regulations.
• Contributed SAR 1,000,000 to the Health Endowment Fund.

Supply Chain Management

Responsible Procurement

• Supplier evaluation and monitoring based on social responsibility criteria.
• Vendor and partner code of conduct.

Climate-Related Risks & Opportunities