Climate Change Data

Environmental Metrics

ESG Focus Areas

• Party Building and Development
• Safety
• Customer Service
• Route Expansion
• Environmental Protection
• Employee Care
• Social Responsibility

Environmental Achievements

• Reduced CO2 emissions by approximately 173,000 tons through various energy-saving measures, equivalent to the CO2 absorption of 66,000 acres of forest for a year.
• Achieved fuel savings of 138,000 tons, reducing CO2 emissions by 43,500 tons.
• Implemented paperless boarding services at 51 domestic airports and 2 international routes.
• Completed oxygen system upgrades on 7 aircraft, resulting in fuel savings.

Social Achievements

• Awarded “2018 China's Best Employer in Haikou” by Zhaopin.
• Awarded “2019 TripAdvisor Traveler's Choice” for Asia's largest airline.
• Consistently ranked among the top 10 airlines globally by SKYTRAX.
• Provided 182,000 instances of consultation, ticketing, special service applications, and flight rescheduling for passengers with special needs.
• Achieved a passenger satisfaction rate of 87.88%.

Governance Achievements

• Held 12 shareholder meetings, 18 board meetings, and 13 committee meetings in 2019.
• Revised company articles of association, shareholder meeting rules, board meeting rules, and president's work rules to enhance transparency.
• Conducted 53 investigations and held 20 people accountable for compliance issues.

Climate Goals & Targets

Environmental Challenges

• Maintaining high levels of safety and operational efficiency.
• Managing risks associated with large-scale operations.
• Meeting evolving customer expectations.

Mitigation Strategies

• Strengthening safety management systems and risk control measures.
• Improving operational efficiency through technological innovation.
• Implementing comprehensive customer relationship management systems.

Supply Chain Management

Responsible Procurement

• Compliance with bidding laws and regulations
• Supplier code of conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Shanghai Stock Exchange's guidelines on corporate social responsibility reporting, GB/T36001-2015, GRI Standards, ISO 26000:2010, CASS-CSR4.0

Certifications: Energy Management System Certification

Awards & Recognition

• 新浪微博与中国民航报社共同主办的航空 V 影响力峰会“微博 2018 十大影响力航企”奖项
• 智联招聘“海口市——2018 中国年度最佳雇主”奖项
• 民航局评为“无纸化”便捷出行示范单位
• 陕西省文旅厅颁发的西安丝绸之路旅游博览会“最佳人气奖”
• 猫途鹰 TripAdvisor 2019 年“旅行者之选”亚洲大型航空公司奖项
• BrandZ 2019 最具价值中国品牌 100 强
• SKYTRAX“五星航空公司”荣誉
• SKYTRAX“世界最佳商务舱舒适品”、“中国最佳航空公司”和“中国最佳航司员工”三项大奖
• 海南省工商联颁发的“2019 海南民营企业 100 强”第一名
• IATA“场外值机最佳突破航空公司”奖
• 2019 年度“气候领袖企业”称号

Environmental Metrics

ESG Focus Areas

• Safety
• Green Aviation
• Children's Welfare
• Poverty Alleviation
• Social Responsibility

Environmental Achievements

• Reduced carbon emissions by approximately 1.878 million tons since 2008 through various energy-saving projects.

Social Achievements

• Participated in medical rescue and transportation support during the COVID-19 pandemic, transporting over 50,000 passengers and 30,000 tons of supplies.
• Organized numerous charitable activities focused on children's welfare.
• Launched initiatives to support poverty alleviation and agricultural recovery in Hainan.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Significant impact of the COVID-19 pandemic on the aviation industry, leading to a substantial decrease in passenger volume and revenue.
• Intense competition in the domestic and international aviation markets.
• Fluctuations in fuel prices and exchange rates.
• Company undergoing bankruptcy reorganization.

Mitigation Strategies

• Implemented a 24-hour rapid response mechanism for emergency medical rescue and resumption of work and production.
• Developed innovative marketing strategies and products.
• Enhanced emergency service capabilities.
• Focused on core markets and improved operational efficiency.
• Cooperated with courts and administrators in the reorganization process.
• Communicated with creditors to resolve debt risks.
• Implemented measures to reduce debt and improve financial structure.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Energy Management System Certification

Third-party Assurance: PwC ZhongTian

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• SKYTRAX Five-Star Airline (10 consecutive years)
• SKYTRAX Global Airline TOP 10 (7th place)
• China's Best Airline
• 2020 Global Energy Management Leadership Award - Energy Management Insight Award
• Winning the Blue Sky Protection War Advanced Unit

Environmental Metrics

ESG Focus Areas

• Safety
• Environmental Protection
• Social Responsibility

Environmental Achievements

• Saved 73,000 tons of fuel, reducing carbon dioxide emissions by approximately 230,000 tons.
• Launched "Green Road Carbon Offset" project, restoring approximately 50 acres of degraded mangrove forests.
• Implemented "plastic ban" on flights, replacing over 50 million single-use plastic products.

Social Achievements

• Maintained zero infections among employees and zero flight suspensions on international flights during the pandemic.
• Launched "Salute to the Most Lovely People" program to provide preferential treatment to outstanding individuals.
• Organized various children's public welfare activities, such as "Aviation Knowledge into Schools" and "Love to Help Students, Dream Take-off".

Governance Achievements

• Strengthened internal control, information disclosure, and insider information management.
• Established four specialized committees under the board of directors: Strategic Committee, Audit and Risk Committee, Remuneration and Appraisal Committee, and Nomination Committee.
• Implemented corporate restructuring plan.

Climate Goals & Targets

Environmental Challenges

• The COVID-19 pandemic remained the biggest uncertainty factor affecting the recovery of the civil aviation industry.
• Increased competition in the domestic civil aviation transport market.
• Fluctuations in fuel prices and exchange rates.

Mitigation Strategies

• Scientifically coordinated epidemic prevention and control with the recovery of production and operation.
• Focused on core markets and strengthened the core competitiveness of the route network.
• Strengthened safety management and improved operational quality.

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• SKYTRAX "Five-Star Airline" award (11th consecutive year)
• SKYTRAX "Global Airline TOP10" (5 consecutive years)
• China's Best Airline
• China's Best Airline Employees
• China's Best Business Class

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• 累计节油 73.2 万吨，减少二氧化碳排放约 230.6 万吨
• 2022 年开展超过 30 个节能降碳项目，全年累计节省燃油 6.3 万吨，减少二氧化碳排放约 19.8 万吨
• 国内航线全面实施“禁塑”行动，累计投入近 300 万元，共完成约 1,742.59 万个一次性产品的环保替换
• 创新性开展“绿途•碳抵消”公益项目，累计收到捐赠 43,557 吨碳汇，“绿途·碳抵消”项目修复退化红树林约 50 亩

Social Achievements

• 执行海外撤侨航班 4 班次，累计运输旅客 916 名，运输援助物资 21 吨，圆满完成了乌克兰撤侨航班保障任务
• 保障非洲滞留旅客包机 23 班次，累计运输旅客 6,000 余人次
• 恢复/新开运营 13 条往返国际及地区客运航线，开通 34 条航线，保障运输货物 4.6 万吨
• 上线“致敬最可爱的人”突出贡献旅客购票及乘机优待服务产品，累计服务 6,742 人次
• 开展 30 余次志愿服务活动
• 执行中小机场航线 500 余条、通航城市近 110 个，开通 150 条革命老区红色旅游航线

Governance Achievements

• 强化内部控制、信息披露和内幕信息管理工作
• 完善由股东大会、董事会、监事会和管理层构建而成的现代企业法人治理架构

Climate Goals & Targets

Environmental Challenges

• 国际地缘冲突、通货膨胀和大国博弈等因素导致世界经济动荡，国际航空市场需求恢复滞缓
• 国内航空市场恢复缓慢
• 国际燃油与汇率的波动
• 航油价格波动
• 行业竞争激烈
• 高铁提速导致国内沿线航线票价水平下滑
• 世界经济衰退风险

Mitigation Strategies

• 实施“向内抓精细管理稳效益，向外抓市场机会创效益”总体经营策略
• 强化低收益航班预警优化机制，大力拓展挖掘客改货及包机业务
• 加重加厚安全管理，大力提升运行品质，落实真情服务理念
• 聚焦门户和区域枢纽核心市场，有序组织国内运力快速恢复
• 加大海南、北京、广深、成渝等核心市场资源投入
• 稳步推动国际航线有序恢复
• 加大日韩、东南亚等周边国家短程航线拓展力度
• 完善国际航线中转配套网络
• 加密核心市场之间的国内骨干航线频次
• 探索创新提升综合经营能力
• 加大国际航线新开及复航力度
• 创新产品营销
• 加强精细化管理，堵塞跑冒滴漏

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• SKYTRAX“五星航空公司”荣誉
• SKYTRAX“中国最佳员工服务”奖
• “中国最佳客舱乘务员”奖
• “中国最佳呼叫中心评选”中荣获“十佳呼叫中心卓越客户体验奖”
• 全球服务实践案例
• “2022 年度创新产品服务航空公司奖”
• “2022 年度环保航空公司”

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Social Responsibility
• Safety

Environmental Achievements

• Reduced carbon emissions by approximately 299,000 tons through various energy-saving and emission-reduction projects, including route optimization, APU control, and landing fuel control.
• Implemented a "ban plastic" initiative on domestic flights, using 59,690,500 sets of disposable eco-friendly supplies.

Social Achievements

• Secured 321 important flights and 2,782 guests for events like the "Two Sessions," the "Central Asia Summit," the "Asian Games," the "Boao Forum for Asia," and the "Hainan Expo."
• Implemented various employee welfare programs, including discounted air tickets, supplementary medical insurance, and recreational activities.

Governance Achievements

• Established a modern corporate governance structure with checks and balances among the shareholders' meeting, board of directors, supervisory board, and management.
• Implemented a comprehensive internal control system covering all aspects of the company's operations.

Climate Goals & Targets

Environmental Challenges

• Macroeconomic risks, including high interest rates, escalating conflicts, weak international trade, and increased climate disasters.
• Intense competition in the aviation industry, including increased capacity introduction and rapid iteration of personalized products and services.
• Fluctuations in exchange rates and fuel prices.
• Unforeseeable risks such as public health emergencies and natural disasters.

Mitigation Strategies

• Implementing measures to improve financial conditions and reduce pressure on working capital, including restoring flight operations, adjusting capacity allocation, controlling operating expenses, and securing loan extensions and new financing channels.
• Strengthening safety management, improving operational service quality, and enhancing route network layout.
• Implementing cost-cutting measures and risk control strategies.
• Focusing on core markets and building a global integrated route network.

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Eco-friendly disposable supplies for domestic flights

Awards & Recognition

• SKYTRAX "Five-Star Airline" (12th consecutive year)
• Various SKYTRAX World Airline Awards
• "2022 Environmental Protection Airline" award from China Civil Aviation Magazine
• Hainan Airlines' green aviation construction included in the "Belt and Road" green supply chain case