InvoCare Limited
Climate Impact & Sustainability Data (2022)
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- People
- Place
- Planet
Environmental Achievements
- Introduced 32 hybrid vehicles to the fleet, replacing petrol and diesel vehicles
- Replaced seven cremators with more energy-efficient models in the Pets Cremations business
- Constructed a sustainable funeral home in Coburg with improvements in thermal efficiency, rooftop solar, energy-efficient lighting, and water-efficient design
- Established a Supply Chain Code of Conduct and started monitoring compliance
Social Achievements
- Achieved a customer Net Promoter Score of 82.9 in Australia and New Zealand and a Recommendation Score of 99.3% in Singapore
- Reduced Lost Time Injury Frequency Rate (LTIFR) by 42% to 7.6 and Total Recordable Injury Frequency Rate (TRIFR) by 14% to 30.6
- Increased employee engagement score by 8% in the ‘Your Say’ survey
- Launched the Health First initiative and refreshed the Employee Assistance Program
- Implemented multilingual functionality on the Universal Chung Wah (UCW) Funeral Directors website
- Installed 95 defibrillators at 79 funeral homes and other large sites
Governance Achievements
- Developed an approach to understand modern slavery risks among major suppliers
- Developed a Supply Chain Code of Conduct
- Mapped 1,000 of the largest direct suppliers to identify high-risk modern slavery suppliers
Climate Goals & Targets
Short-term Goals:
- 10% reduction in Total Recordable Injury Frequency Rate (TRIFR)
- Maintain NPS >80
- +2 points increase in employee engagement
- Introduce Supplier Code of Conduct to top 100 suppliers
- Conduct up to five modern slavery key supplier audits
- ROCE > 11%
Environmental Challenges
- COVID-19 restrictions
- Significant weather events in Australia
- Competitive job market impacting recruitment
- Cyber security threats
Mitigation Strategies
- Updated health, safety, and wellbeing practices
- Health First initiative and expanded Employee Assistance Program
- Psychological Leadership Training
- Reassessment of talent acquisition processes and outreach to new markets
- Revised onboarding programs
- Comprehensive Digital Roadmap and increased training for digital adoption
Supply Chain Management
Supplier Audits: Up to five modern slavery audits planned for 2023
Responsible Procurement
- Supply Chain Code of Conduct
- Modern Slavery risk assessment and mitigation
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: Greenhouse Gas Protocol