Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Human Rights
• Employee Well-being
• Ethical Business Practices
• Data Security
• Community Investment

Environmental Achievements

• 51% reduction in Scope 1 and 2 carbon emissions per employee compared to 2019
• 34.7% renewable energy share in total electricity consumption
• Over 525,000 trees planted in partnership with One Tree Planted

Social Achievements

• Ranked 5th best employer globally by Fortune and Great Place to Work®
• Great Place to Work® certification in 72 countries, covering over 99% of employees
• 96,500 young people hired for their first professional experience
• 7.6 million euros collected for NGOs
• 42,000 hours of volunteering
• Implementation of TP Women initiative to promote gender equality
• Project Charlie to allow employees to use their chosen name
• Significant increase in women's participation in workforce in India through GenderSmart initiative

Governance Achievements

• Board diversity: 71% independent directors, 43% women
• Executive compensation linked to ESG criteria (financial and extra-financial)
• Global Ethics hotline deployed in all countries
• Strengthened ESG criteria in long-term compensation (performance shares)

Climate Goals & Targets

Environmental Challenges

• Global economic slowdown
• Regional crises impacting client decision-making
• Changing consumer behavior post-pandemic
• Data security risks associated with AI
• Competition for talent

Mitigation Strategies

• Maximizing operational efficiency
• Accelerated development of offshore solutions
• Successful acquisition of Majorel
• Investment in AI solutions to improve productivity and quality
• Launch of TP Infinity for consulting services
• Attractive working conditions and employee well-being programs
• Robust risk management framework
• Strengthened compliance and ethics programs

Supply Chain Management

Supplier Audits: 100% of high-risk suppliers

Responsible Procurement

• Supplier Code of Conduct
• Environmental sustainability requirements

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UN Global Compact

Certifications: ISO 27001, ISO 27701, ISO 45001 (in 60% of subsidiaries)

Third-party Assurance: PwC

UN Sustainable Development Goals

• SDG 1 (No Poverty)
• SDG 5 (Gender Equality)
• SDG 8 (Decent Work and Economic Growth)
• SDG 10 (Reduced Inequalities)
• SDG 13 (Climate Action)

Teleperformance's initiatives contribute to these SDGs through job creation, promoting diversity and inclusion, reducing carbon emissions, and supporting communities.

Sustainable Products & Innovation

• TP Cloud Campus (telework solution)
• AI-powered solutions for customer experience

Awards & Recognition

• Everest Group Leader in CXM
• Frost & Sullivan Company of the Year for Employee Engagement
• Numerous awards for CSR and sustainability

Environmental Metrics

ESG Focus Areas

• Social Dialogue
• Employee Well-being
• Diversity & Inclusion
• Responsible Business Practices
• Human Rights

Social Achievements

• Partnership with UNICEF supporting education programs in India and the Philippines and providing emergency aid.
• Global convention with UNI Global Union to strengthen social dialogue and freedom of association.
• Agreement with Ultraclaro union in Colombia to further enhance workers' rights.
• TP Women Summit celebrating equity in the workplace.

Governance Achievements

• Appointment of two new directors to diversify expertise and nationalities.
• Commendation from the OECD's National Contact Point for successful implementation of principles on employee protection and social dialogue.

Climate Goals & Targets

Environmental Challenges

• Economic uncertainty weakened by the banking crisis in the United States.
• Impact of ChatGPT on businesses.
• Need to protect consumers on social media.
• Consolidation of the sector.
• Longer time-to-signature for major contracts in the United States.
• Development of offshore activities.

Mitigation Strategies

• Resilient profitable growth model.
• Innovation and TP Cube technology.
• Dynamic development strategy.
• Targeted, value-creating acquisitions (e.g., Majorel acquisition).
• Improved communication with shareholders.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact

Environmental Metrics

ESG Focus Areas

• Climate Change
• Governance
• Social Impact

Environmental Achievements

• 15 sites obtained ISO 14001 certification for environmental performance in India in 2024.
• Initiatives to recycle water and e-waste and promote renewable energy are underway in India.

Social Achievements

• Citizen of the World initiative improves lives of local communities and disadvantaged people.
• TP’s Citizen of the World Awards recognized impactful initiatives highlighting employee engagement globally.

Governance Achievements

• Separation of Chairman and CEO roles; creation of a Deputy CEO position.
• Appointment of Moulay Hafid Elalamy as Chairman and Thomas Mackenbrock as Deputy CEO.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Science Based Targets initiative (SBTi)

Certifications: ISO 14001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Employee well-being
• Diversity, equality & inclusion (DEI)
• Carbon footprint reduction
• Sustainable Development Goals

Environmental Achievements

• SBTi targets (new targets validated in 2024)
• Climate pledge (net zero by 2040)

Social Achievements

• Global firmwide upskilling program in AI & EI launched (44,000 training programs completed)
• Included in the 25 World's Best Workplace List for the 4th consecutive year
• 97% of all employees work in a certified Great Place to Work®

Governance Achievements

• A stronger governance structure: Mr. Elalamy (Chairman) and Mr. Mackenbrock (Group Deputy CEO)
• Positioned as a leader in all major ESG ratings

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Prime Label