Climate Change Data

Environmental Metrics

ESG Focus Areas

• Anti-corruption compliance
• Privacy and freedom of expression
• Child protection
• Reducing environmental impact
• Promoting diversity
• Health, safety and security of staff
• Responsible supply chain management
• Social investment

Environmental Achievements

• Energy consumption per base station was 51% lower than in 2008 (target of 50% reduction achieved four years early).

Social Achievements

• Organized four industry-leading child online protection conferences in collaboration with UNICEF, GSMA, and others.
• Tigo Honduras installed 178 broadband connections in 150 schools, enabling more than 80,000 students access to the internet.
• In Africa, the biggest leap in women in senior management from 7% in 2013 to 26% in 2015.

Governance Achievements

• Updated Code of Conduct and introduced a renewed Anti-Bribery & Anti-Corruption Policy. All employees completed e-learning course.
• Established a new Compliance and Business Conduct Committee.
• Voluntarily reported potential improper payments made on behalf of the Guatemalan joint venture.

Climate Goals & Targets

Environmental Challenges

• Adverse foreign exchange fluctuations in markets such as Colombia, Paraguay, and Tanzania.
• Worsening gang violence in El Salvador.
• Economic slowdown in certain Latin American countries and general global economic uncertainty.
• Worsening security situations in El Salvador, Chad, and DRC.
• Political uncertainty in countries that underwent government elections.
• Potential improper payments made on behalf of the Guatemalan joint venture.

Mitigation Strategies

• Measures to control internal costs and manage exposure to foreign exchange fluctuations (e.g., increasing local currency payments in contracts).
• Stringent capital allocation disciplines in Africa.
• Strengthening the fundamentals of the business and improving cash flow.
• Strengthened governance practices and procedures.
• Thorough external review of compliance program.
• Self-reporting of potential improper payments to law enforcement authorities.

Supply Chain Management

Supplier Audits: More than 100 suppliers (covering more than 50% of total supplier spend) were invited to submit a self-assessment.

Responsible Procurement

• Supplier self-assessments on corporate responsibility and compliance with the EcoVadis sustainability monitoring platform.
• Supplier capacity building program in Paraguay.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather situations
• Earthquakes

Awards & Recognition

• TigoUNE amongst the 10 most valuable brands in Colombia
• Tigo Music recognised as the no. 1 streaming music service in Colombia
• Second Place in Best Workplaces Bolivia
• Tigo Sports – First Place Sports Channel, Maya Awards
• Tigo – Best Telecom Company, Maya Awards
• Tigo Money El Salvador, Award for best MFS deployment in LatAm
• Winner of best MFS deployment, Global Payment Awards
• Tigo Pesa won Most Innovative Service Award, AfricaCom
• CEO of the year ‘Roshi Motman’ – AfricaCom
• Best Customer Service – Mobile Telecommunications – Ghana Customer Service Awards
• Best Innovative Product ‘Tigo Music’ – Ghana Telecom Awards

Environmental Metrics

ESG Focus Areas

• Environment
• Human Rights
• Ethics
• Inclusion
• Supply Chain

Environmental Achievements

• Achieved 69% CPE E2E recovery across the Latam region, with some individual countries like Costa Rica, Bolivia and Colombia already above the 77% recovery line.
• Avoided 1,751 tons of CO2 emissions
• Diverted 1,084.8 tons of plastic waste from landfill
• Saved 1.1 million cubic meters of water
• Achieved $62 million capital expenditure savings through reverse logistics

Social Achievements

• Trained more than 200,000 women in El Salvador, Paraguay and Bolivia to use mobile and internet technology
• Delivered training to more than 60,000 students, parents and teachers in El Salvador, Paraguay and Bolivia on digital literacy and tools
• Trained more than 324,000 women from 2017 to 2019 through Conectadas program
• Conectate Segur@ program provided thousands of children, parents, teachers and caregivers with practical lessons on how to avoid potential dangers online

Governance Achievements

• 97% of employees trained in conflict of interest policy
• 100% of GMs have compliance KPIs built into remuneration package
• All operations and HQ deployed training on Code of Conduct and Anti-Corruption during 2019

Climate Goals & Targets

Environmental Challenges

• Weaker economic activity and political uncertainty in parts of Latin America
• Increased competition in some markets
• Social unrest in Bolivia and Nicaragua
• Lower interconnection rates in Africa resulting in a reduction in ARPU
• Regulatory fine in Africa

Mitigation Strategies

• Unprecedented investments to extend the reach of Millicom’s cable and 4G network
• Acquisitions to redeploy capital from under-performing to higher-performing regions
• Efficiency programs to offset the impact of changes in taxes and regulations
• Processes and tools to continuously track customer satisfaction
• Investments in energy-efficient datacenters and networking equipment

Supply Chain Management

Supplier Audits: 117 suppliers trained across Latin America

Responsible Procurement

• Supplier Code of Conduct
• EcoVadis platform for supplier evaluation

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events and power outages

Opportunities

• Investments in energy-efficient datacenters and networking equipment

Reporting Standards

Frameworks Used: UN Sustainable Development Goals, Global Network Initiative (GNI)

Certifications: ISO 14001, ISO 45001

Third-party Assurance: ERM Certification and Verification Services (ERM CVS)

UN Sustainable Development Goals

• 4
• 5
• 9
• 13
• 16

Our CR framework prioritizes and focuses us on the SDGs that intersect most directly with Millicom’s resources, expertise and ability to add the greatest value in addressing societal needs.

Awards & Recognition

• LEED Platinum certification for Tigo El Salvador campus

Environmental Metrics

ESG Focus Areas

• Climate Change
• Digital Inclusion
• Empowering Women
• Protecting Children
• Supply Chain Sustainability

Environmental Achievements

• Reduced energy consumption by around 20% or more through investments in energy-efficient data centers and network modernization.
• Deployed 4,917 4G points of presence, estimated to have two times greater spectral efficiency than 3G.

Social Achievements

• Expanded mobile network coverage, connecting 2.3 million 4G data users since 2017.
• Enabled connectivity to approximately 845,000 homes and connected 438,689 families since 2017 through fixed network rollout and upgrades.
• Trained over 93,000 women in digital skills since 2017 (El Salvador), 265,000 women since 2018 (Bolivia), and 230 women in 2020 (Paraguay).
• Reached 77,600 children and adolescents through online safety training in Bolivia since 2019.
• Reached 9,000 students, 700 teachers, and 2,200 parents through online safety training in El Salvador since 2019.

Governance Achievements

• Established an internal Sustainability Bond Committee to oversee project selection and funding.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacted in-person training and some infrastructure projects.

Mitigation Strategies

• Rapidly adapted programs to online formats.
• Developed new programs to address the needs of teachers and students during the pandemic (e.g., Maestros program).

Supply Chain Management

Responsible Procurement

• Supplier training on Health & Safety, Anti-Bribery and Anti-Corruption, Fair Labor Practices, Child Rights, and Eco-Efficiency.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Green Bond Principles, Social Bond Principles

UN Sustainable Development Goals

• Unspecified - aligned with eight SDGs

Projects geared towards reducing climate footprint and providing greater digital and financial inclusion.

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Environmental Performance
• Social Performance
• Governance

Environmental Achievements

• Reduced energy consumption (Specific figures not provided in the index)
• Waste diverted from disposal (Specific figures not provided in the index)

Social Achievements

• Employee training on occupational health and safety (Specific figures not provided in the index)
• Community engagement programs (Specific details not provided in the index)

Governance Achievements

• Anti-corruption policies and training (Specific details not provided in the index)

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards 2020

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate change mitigation
• Climate change adaptation

Environmental Achievements

• Announced first near-term science-based targets to reduce absolute greenhouse gas (GHG) emissions: 50% reduction in Scope 1 and 2 emissions by 2030 and 20% reduction in Scope 3 emissions by 2035.
• Rolled out solar-powered mobile sites in Colombia using an energy-as-a-service (EaaS) model.

Social Achievements

• 99% of employees and 99% of contractors completed Code of Conduct training.
• Average response time to Ethics Line allegations was three business days.

Governance Achievements

• Compliance program in place to prevent and fight corrupt practices.
• Anti-corruption policy communicated to employees, suppliers, and business partners.

Climate Goals & Targets

Environmental Challenges

• Core business ('Provision and operation of a network infrastructure for telecommunications') is not yet included in the EU Taxonomy.
• Data centers not fully meeting technical screening criteria for EU Taxonomy alignment.
• Tigo Sports broadcasting activities not meeting substantial contribution criteria for climate change adaptation.

Mitigation Strategies

• Performing a complete data centers assessment to identify gaps and take actions for 2023 alignment.
• Developing an adaptation plan to mitigate physical climate risks for existing and new assets.
• Conducting analysis to assess remediation actions needed to meet DNSH criteria for circular economy.

Supply Chain Management

Responsible Procurement

• Supplier’s Code of Conduct covering human rights, ethics, environmental protection, and safety.
• Supplier selection and evaluation processes include human rights, anti-corruption, and anti-bribery due diligence.

Climate-Related Risks & Opportunities

Physical Risks

• Hurricanes and floods

Reporting Standards

Frameworks Used: EU Taxonomy Regulation (EU) 2020/852

Certifications: ISO 14001 (for Data Centers)