Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer satisfaction
• Sustainable business performance
• Energy conservation
• Equality and diversity in the workplace
• Training and career development
• Employee benefits and retention
• Giving back to the community
• Safeguarding customer privacy
• Robust corporate governance framework

Environmental Achievements

• Average monthly electricity usage is 4.18 kWh per square foot

Social Achievements

• Percentage of female to total full-time employees is 76%
• 26% of our workforce is over 50 years old
• A total of 721 hours of training for our employees. Our employees received an average of 5.5 hours of training per employee
• 89% of our management and 93% of our non-management staff received performance and career development reviews
• Turnover rate is 28%
• 100% of employees who took Parent-Care Leave have continued to be employed at Noel Gifts 12 months after their return to work
• Initiated various campaigns to help the communities

Governance Achievements

• No complaints on serious offence are received via the whistle blowing channel

Climate Goals & Targets

Environmental Challenges

• Lower gift revenue due to the impact of the Covid-19 pandemic
• Nationwide uncertainty and an ever-changing situation that rendered existing structures and conventional systems unstable, along with supply disruptions

Mitigation Strategies

• Implemented precautionary measures and business continuity plans across departments
• Conceptualised new products and offerings (Immunity Boosters, Stay Home Hampers, Fresh Fruit and Vegetable Hampers)
• Refreshed website and curated a new lifestyle e-magazine format

Supply Chain Management

Responsible Procurement

• Careful sourcing from qualified suppliers with long-term relationships, feedback to suppliers for improvements, disqualification of non-compliant suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option, UN Sustainability Agenda, SDGs

UN Sustainable Development Goals

• 3
• 4
• 7
• 8
• 10
• 16

Alignment with SDGs 3, 4, 7, 8, 10, and 16 through various initiatives described in the report.

Sustainable Products & Innovation

• Immunity Boosters, Stay Home Hampers, Fresh Fruit and Vegetable Hampers

Environmental Metrics

ESG Focus Areas

• Customer experience
• Sustainable business performance
• Energy conservation
• Responsible waste management
• Equality and diversity in the workplace
• Training and career development
• Employee benefits, well-being and retention
• Giving back to the community
• Safeguarding customer privacy
• Robust corporate governance framework

Environmental Achievements

• 100% of delivery motor vehicles comply with at least Euro 5 emission standard
• Converted sales related documents such as invoices and delivery orders to electronic version and introduced e-catalogues to reduce waste generated

Social Achievements

• Distributed vibrant Gerberas to show appreciation to healthcare workers
• Donated $40,000 to Focus on the Family Singapore and $20,000 to Bethesda Care Services
• Conducted floral workshops for the elderly at St Luke’s ElderCare
• Implemented flexible work arrangements for 74% of Workforce
• Maintained zero reported incident of unlawful discrimination against employees
• Delivered 3,318 hours of training for employees (average 27.4 hours per employee)

Governance Achievements

• Implemented a whistle blowing policy
• Maintained zero case of substantiated complaint concerning breaches of customer privacy and loss of customer data
• Maintained zero complaint on serious offence received via the whistle blowing channel
• Overall SGTI score assessed by National University of Singapore Business School is 72 for the year 2021

Climate Goals & Targets

Environmental Challenges

• Lower gift sales due to the impact of the Covid-19 pandemic
• Supply disruptions and shipping delays arising from global tensions and the persisting Covid-19 situation worldwide

Mitigation Strategies

• Established the e-Catalogue Digital Bookcase
• Introduced more communication channels like WhatsApp and Telegram
• Extended targeted mailing with corporate promotions
• Upgraded server and systems, acquired equipment for remote working
• Fortified workflow processes
• Refreshed daily flowers and gifts selections
• Conducted marketing surveys and ethnographic customer journey interviews
• Extended and encouraged skills upgrading within the organisation
• Explored Lean Six Sigma (LSS) framework and Lego Serious Play workshops

Supply Chain Management

Responsible Procurement

• Materials used in our gifting arrangements, such as fresh flowers, packaging materials and hamper accessories are carefully sourced from our qualified suppliers, with whom we have maintained long-term relationships. In order to ensure the quality of our products and services, feedback is constantly furnished by our procurement team to suppliers to make improvements. A supplier that does not meet our requirements will be disqualified.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX-ST listing rules 711A and 711B, UN Sustainability Agenda

UN Sustainable Development Goals

• Goal 3
• Goal 4
• Goal 7
• Goal 8
• Goal 10
• Goal 12

See section 9 of the Sustainability Report

Sustainable Products & Innovation

• e-Catalogue

Environmental Metrics

ESG Focus Areas

• Customer experience
• Sustainable business performance
• Energy conservation and emissions reduction
• Water conservation
• Responsible waste management
• Equality and diversity in the workplace
• Training and career development
• Employee benefits and retention
• Employee health and safety
• Giving back to the community
• Safeguarding customer privacy
• Robust corporate governance framework

Environmental Achievements

• Decrease in diesel consumption intensity and electricity consumption intensity
• Decrease in GHG emissions intensity
• Continued and initiated waste reducing initiatives to improve the management of waste generated in our operations
• Maintained zero case of substantiated complaint concerning breaches of customer privacy and loss of customer data

Social Achievements

• Maintained zero reported incident of unlawful discrimination against employees
• Initiated community engagement campaigns (floral arrangement workshops for the elderly, donations to charities)
• Provided employee benefits such as Shared Parental Leave, Paternity Leave, and Parent-care leave
• Maintained more than 400 gifting options

Governance Achievements

• Maintained zero complaint on serious offence received
• Implemented a board diversity policy
• Established a whistle-blowing policy

Climate Goals & Targets

Environmental Challenges

• Elevated commodity prices
• Global trade and supply chain constraints
• Volatility in financial markets
• Geopolitical tensions
• Shifting consumer behavior and preferences
• Limitations for some flower variations due to global supply chain issues

Mitigation Strategies

• Staying agile and adapting to exponential market shifts
• Innovating novel ideas, streamlining processes, and embracing creative technologies
• Refreshed loyalty programs with more enticing gift options
• Introduced new gifting formats with a focus on personalized service
• Company-wide migration to Microsoft 365
• Business process reengineering project
• In-depth customer research
• Working with suppliers and sourcing for substitutions of affected flowers

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Careful sourcing from qualified suppliers
• Long-term relationships with suppliers
• Feedback from procurement team to suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX-ST listing rules 711A and 711B, UN Sustainability Agenda

Certifications: bizSAFE Level 4

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3
• Goal 4
• Goal 6
• Goal 7
• Goal 8
• Goal 11
• Goal 12
• Goal 16

Various initiatives contribute to these goals as detailed in the Sustainability Report.

Sustainable Products & Innovation

• Interactive e-catalogue

Awards & Recognition

• Family Champion Award

Environmental Metrics

ESG Focus Areas

• Customer experience
• Sustainable business performance
• Energy conservation and emissions reduction
• Responsible waste management
• Water conservation
• Equality and diversity in the workplace
• Training and career development
• Employee benefits and retention
• Employee health, safety and wellness
• Safeguarding customer privacy
• Giving back to the community
• Robust corporate governance framework

Environmental Achievements

• Launched sustainable gift items in 2020
• Using recycled paper from old catalogues as fillers for hampers
• 100% of packaging waste generated is handled by a NEA licensed waste collector for recycling purposes
• 100% of delivery motor vehicles comply with at least Euro 5 emission standard

Social Achievements

• Supported Focus On The Family Singapore’s ‘Best Date Ever’ event, sponsoring 112 hand bouquets
• Donated $10,000 to St Luke’s ElderCare’s Dining Culture Fund
• Donated fruit baskets to St Luke’s ElderCare centres islandwide as part of their ‘Make A Fruitful Impact’ campaign
• Obtained the Progressive Wage (PW) Mark accreditation in 2022
• Held team-building activities, including a day trip to Universal Studios Singapore

Governance Achievements

• Implemented a whistle-blowing policy
• Aligned corporate governance and risk management approach with the Three Lines Model issued by the IIA
• Overall SGTI score assessed by National University of Singapore Business School is 82 for 2023

Climate Goals & Targets

Environmental Challenges

• Falling demand for products and services amidst rising operating costs

Mitigation Strategies

• Adopting various new marketing and sales strategies to increase sales
• Actively managing costs and improving efficiency

Supply Chain Management

Responsible Procurement

• Careful sourcing of materials from qualified suppliers
• Feedback furnished by procurement team to suppliers for improvements

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions

Transition Risks

• Shifting consumer preferences for sustainable products
• Enhanced emissions reporting requirements

Opportunities

• Development of a range of sustainable gifting options
• Leveraging risk management and preparing for weather-related disruptions

Reporting Standards

Frameworks Used: GRI Standards

Certifications: bizSAFE Level 4

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 6
• SDG 7
• SDG 8
• SDG 11
• SDG 12
• SDG 16

See Section 9 of the Sustainability Report

Sustainable Products & Innovation

• Reusable collapsible tumblers, biodegradable wheat straw lunch boxes, handmade cotton coasters and candles stored in reusable glass jars

Awards & Recognition

• Progressive Wage (PW) Mark accreditation