Climate Change Data

Environmental Metrics

ESG Focus Areas

• Social Responsibility
• Customer Satisfaction
• Employee Well-being
• Environmental Sustainability
• Corporate Governance

Environmental Achievements

• Implemented green PIN generation facility through ATMs and email statements to reduce paper usage.
• New corporate office building under construction will incorporate energy-efficient systems and eco-friendly green initiatives.

Social Achievements

• Participated in TCS Fit4Life Corporate Challenge, winning the trophy for highest female participation.
• Introduced Dhanam Student Scholarship Savings Account.
• Increased insurance cover for individual depositors from ₹1 lakh to ₹5 lakhs.

Governance Achievements

• Strengthened compliance function by adding specialized external talent and implementing various regulations.
• Conducted thematic reviews to ensure compliance with regulatory aspects and robustness of controls.
• Improved asset quality with gross NPA coming down to 5.90% from 7.47% and Net NPA coming down to 1.55% from 2.41%.

Climate Goals & Targets

Environmental Challenges

• Global economic slowdown due to Sino-American trade war and political uncertainties.
• Disruptions caused by the COVID-19 pandemic, impacting various sectors, particularly in Kerala.
• Mounting bad loans in the country due to compressed economic scenario.

Mitigation Strategies

• Pursued a customer-centric approach with penetration of digital capabilities.
• Implemented a special One Time Settlement (OTS) scheme called "UNNATI" to recover from unsecured educational loans.
• Took swift and bold actions to address market stress and boost market sentiments.
• De-risking credit book through efficient monitoring.

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Green PIN generation for ATM cards
• Email statements for account holders

Awards & Recognition

• Trophy for highest female participation in TCS Fit4Life Corporate Challenge