Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Employment
• Workplace Health & Safety
• Corporate Governance
• Energy

Environmental Achievements

• Singapore Hotels awarded several sustainability accolades including ASEAN Green Hotel Award, ASEAN Energy Award, Singapore Green Hotel Award, and BCA Green Mark Award (various hotels received Gold and Platinum awards).
• Grand Copthorne Waterfront Hotel and Copthorne King’s Hotel achieved BCA Green Mark Platinum Award.
• Novotel Singapore Clarke Quay implemented energy-efficient technologies (LED lighting, SS577 water efficient management system, chiller/AHU/FCU replacements), and a linen/towel change program.

Social Achievements

• Hotel operators developed strong policies and procedures to manage employee recruitment and maintain low turnover.
• M&C implemented staff recognition awards, birthday vouchers, and discounts to improve employee satisfaction.
• AccorHotels invested approximately 10% of annual payroll in employee education and training at Novotel Singapore Clarke Quay.
• All new staff at Novotel Singapore Clarke Quay undergo a three-day induction program.

Governance Achievements

• Compliance with the Code of Corporate Governance 2012.

Climate Goals & Targets

Environmental Challenges

• High employee turnover rate in the hospitality industry.
• Managing energy consumption to reduce operational costs and environmental impact.

Mitigation Strategies

• Strong employee recruitment policies and procedures.
• Employee satisfaction initiatives (M&C).
• Investment in employee training and development (AccorHotels).
• Energy efficiency initiatives (LED lighting, etc.).

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI (2016)

Certifications: ISO 9001, ISO 14001, BCA Green Mark

Awards & Recognition

• ASEAN Green Hotel Award
• ASEAN Energy Award
• Singapore Green Hotel Award
• BCA Green Mark Award

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Orchard Hotel Singapore upgraded from BCA Green Mark Award Gold to Gold Plus status
• W Singapore – Sentosa Cove achieved BCA Green Mark Platinum award and expected energy savings of over 3,300,000 kWh/year through passive sustainable design.
• Reduced electricity consumption by 28% in Singapore hotels due to COVID-19 impact and divestment from Novotel Singapore Clarke Quay.

Social Achievements

• Zero incidents of fatality or permanent injury at all assets and zero incidents of non-compliance with regulations related to health and safety.
• Implementation of Hilton CleanStay program at Hilton Cambridge City Centre (UK) for enhanced cleanliness and contactless check-in/out.
• Implementation of strict safe management measures at SHN hotels in Singapore and GMA (New Zealand).

Governance Achievements

• Implementation of a portfolio-wide data capture and analysis software to better monitor and track individual hotel and portfolio performance.
• Annual review of CDLHT’s sustainability efforts and performance by the Audit and Risk Committee.
• Compliance training provided to employees on relevant policies.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic severely disrupted business operations and impacted employees and businesses.
• Reduced workforce due to demand contraction in the hospitality industry.
• Unpredictable nature and turbulent implications of COVID-19 impacting targets.

Mitigation Strategies

• Implemented a comprehensive safe management plan across all hotels.
• Provided support to affected employees, including fair retrenchment packages.
• Continued engagement with stakeholders to address concerns related to COVID-19 and workplace health and safety.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards, SGX Listing Rules 711B

Awards & Recognition

• BCA Green Mark Platinum (W Singapore – Sentosa Cove)
• BCA Green Mark Gold Plus (Orchard Hotel Singapore)
• BCA Green Mark Gold (M Hotel Singapore, Orchard Hotel Singapore)
• bizSAFE Certification (Level 4) (Orchard Hotel Singapore, Studio M Hotel)
• EarthCheck Gold Certificate (Angsana Velavaru)
• Singapore Green Hotel Award (Grand Copthorne Waterfront, Studio M Hotel)

Environmental Metrics

ESG Focus Areas

• Climate Resilience and Environmental Stewardship
• Responsible Investment and Sustainable Value
• Good Governance and Ethical Business
• Enable Inclusiveness, Safety, Growth and Diversity of Our People
• Engage Local Communities and Advocate for Positive Impact

Environmental Achievements

• 17% reduction in overall water consumption and a 57% reduction in water intensity across the portfolio.
• Upgrades to BMS at The Lowry Hotel to further reduce energy consumption.
• Replaced a substantial amount of halogen lights to LEDs across the portfolio.
• Partnership with City Gas to replace electrical heaters with gas heaters, reducing carbon emissions.

Social Achievements

• Zero cases of misconduct and non-compliance across the portfolio.
• Zero fatalities resulting from work-related injuries in FY 2021.
• Wellbeing initiatives conducted at various hotels, including virtual classes, activities, and departmental outings.
• Hilton Cambridge City Centre recognized as the only LGBTQ+ led hotel in Cambridge.

Governance Achievements

• Mandatory compliance training for employees.
• Implementation of various policies to promote a strong risk management culture (Anti-Bribery Policy, Anti-Corruption Compliance Guide, etc.).
• Zero significant incidences of non-compliance with social and environmental laws in FY 2021.

Climate Goals & Targets

Environmental Challenges

• Business disruptions due to the lingering pandemic.
• Increased electricity consumption in Singapore due to surge in staycations at W Hotel and inclusion of Claymore Connect.
• 40% increase in overall electricity consumption overseas due to inclusion of Ibis Perth and Mercure Perth and surge in business at Maldives resorts.

Mitigation Strategies

• Implementation of operational initiatives and technological advancements to reduce energy consumption.
• Active monitoring of consumption patterns to inform areas of improvement.
• Water management and conservation initiatives, including management policies, operational control mechanisms, and technological advancements.

Supply Chain Management

Responsible Procurement

• Assessment of suppliers and vendors

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Sustainability Reporting Standards

Certifications: BCA Green Mark Award (Platinum, Gold Plus, Gold), bizSAFE Certification (Level 4), EarthCheck Gold Certificate, Singapore Green Hotel Award

Awards & Recognition

• BCA Green Mark Award
• bizSAFE Certification
• EarthCheck Gold Certificate
• Singapore Green Hotel Award

Environmental Metrics

ESG Focus Areas

• Responsible Investment
• Good Governance and Ethical Business
• Climate Resilience and Environmental Stewardship
• Enabling Inclusiveness, Safety, Growth and Diversity of Our People
• Engaging Local Communities and Advocate for Positive Impact

Environmental Achievements

• More than 80% of our portfolio properties by value have fully converted to LED lighting.
• Copthorne King’s Hotel improved its energy efficiency by approximately 10% since the implementation of the Smart Room Control Units.
• Orchard Hotel reduced its energy consumption by 20% to 30% after replacing its chiller system.
• 33% reduction in overall water consumption since FY 2019
• Five Singapore hotels have on-site food digesters to reduce food waste
• Eight hotels have replaced single-use bathroom products with reusable pumps

Social Achievements

• Zero fatalities from work-related injuries in FY 2022
• Exceeded target of having 60% of our portfolio participate in at least one community event or project in FY 2022
• Average of 32.55 training hours per employee

Governance Achievements

• Zero cases of corruption, bribery and misconduct in FY 2022
• Zero cases of non-compliance with social, environmental laws in FY 2022
• Zero data privacy and protection breaches in FY 2022

Climate Goals & Targets

Environmental Challenges

• Increased overall electricity consumption in FY 2022 due to increased travel after easing of COVID-19 restrictions.
• Significant increase in overall water consumption and water intensity across the entire portfolio in FY 2022, mostly attributed to increased business activity.
• Climate-related risks such as extreme heatwaves, flooding, windstorms, and rising sea levels.

Mitigation Strategies

• Implementing various energy efficiency measures to achieve Net Zero by 2050.
• Developing a decarbonisation roadmap.
• Implementing water management policies, operational control mechanisms and investment in technological advancements.
• Performing specific site-level climate risk assessments, considering mitigation and adaptation measures, and reviewing insurance coverage.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Vendor assessments

Climate-Related Risks & Opportunities

Physical Risks

• Extreme heatwaves
• Flooding
• Windstorms
• Rising sea levels

Transition Risks

• Increased costs of carbon-intensive energy sources
• Increased compliance costs

Opportunities

• Technology adoption and market shifts

Reporting Standards

Frameworks Used: GRI, TCFD

Certifications: BCA Green Mark (Platinum, Gold Plus, Gold), EarthCheck Gold Certificate, EPC Rating ‘B’, BREEAM Very Good

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• BCA Green Mark Award (Platinum, Gold Plus, Gold)
• EarthCheck Gold Certificate
• EPC Rating ‘B’
• BREEAM Very Good

Environmental Metrics

ESG Focus Areas

• Climate Change
• Renewable Energy
• Energy Efficiency
• Waste Reduction
• Sustainable Tourism

Environmental Achievements

• Completed installation of solar panels at Angsana Velavaru and Raffles Maldives Meradhoo, generating 413 MWh of solar power in 2023.
• Upgraded air-conditioning and mechanical ventilation systems in majority of portfolio hotels, improving total system efficiency by 25%.
• Replaced single-use bathroom amenities with recyclable pump amenities.
• Option to skip daily housekeeping to reduce carbon footprint.
• The Lowry Hotel purchasing 100% renewable energy since 2018.
• Over 80% of portfolio value completed LED conversion project; remainder in progress.

Social Achievements

• Not disclosed

Governance Achievements

• Adoption of TCFD Framework in climate risk reporting.
• Commence setting Science Based Targets (SBTi) by 2024.
• Secured two 5-year sustainability-linked term loan facilities amounting to S$204.0 million and two 3-year sustainability-linked revolving credit facilities totalling S$100.0 million.

Climate Goals & Targets

Environmental Challenges

• General operational cost inflation.
• Geopolitical factors (Russia-Ukraine conflict, Middle Eastern conflicts) impacting global tourism.
• Increased resort supply and reopening of alternative destinations affecting Maldives performance.
• Corporate travel demand yet to fully recover in Munich.
• Weaker event calendar in Munich compared to 2019.

Mitigation Strategies

• Managers working with operators to protect margins.
• Investing in asset enhancements and pursuing suitable acquisitions to diversify income streams.
• Evaluating suitable divestment opportunities to unlock asset values and recycle capital.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: TCFD

Certifications: Green Globe (Raffles Maldives Meradhoo), BCA Green Mark (Hilton Cambridge City Centre)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed