Climate Change Data

Environmental Metrics

ESG Focus Areas

• Marketplace
• People
• Environment
• Community

Environmental Achievements

• Achieved cumulative electricity savings of 33.8 GWh since FY2010, exceeding the five-year target to save 32.7 GWh by FY2013. This translates into a reduction of our carbon footprint by 17,402 tCO2e emissions.
• Recycled 25.1% of total waste, up from 19.0% in FY2011.
• Lead acid battery disposal fell by 12.1%.

Social Achievements

• SingTel Touching Lives Fund raised a record S$2.6 million.
• Over 20,000 volunteering hours contributed, a 150% increase from the previous year.
• Successfully concluded the Collective Agreement 2012 with the Union of Telecoms Employees of Singapore (UTES).

Governance Achievements

• Topped the Governance and Transparency Index in Singapore for the third consecutive year.
• SingTel was once again included in the ‘World’s Most Ethical Companies’ list in 2012.
• Adoption of the Fraud Investigation and Whistleblower Protection Policy.

Climate Goals & Targets

Environmental Challenges

• Increased concerns over inappropriate content and access by young users.
• In 2011, inappropriate mobile games content was inadvertently uploaded to our IDEAS website, resulting in a fine.
• Significant increase in scrap copper cables due to a replacement initiative to install optical fibres.

Mitigation Strategies

• Reviewed internal management processes with mobile games content publishers and aggregators and improved content publishing and posting procedures.
• Implemented a Check-and-Balance process for mobile game content.
• Established a customer care process for reporting offensive content.

Supply Chain Management

Supplier Audits: 100% response rate from key vendors in a sustainability survey; plans for vendor audits in FY2013 to FY2014.

Responsible Procurement

• Mandatory bizSAFE Level 3 certification for local vendors
• Developing a Code of Conduct for Vendors
• Incorporating environmental considerations into tender evaluation

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI G3.1, AA1000 AccountAbility Principles

Certifications: bizSAFE Enterprise Level 3

Third-party Assurance: Ere-S Pte Ltd

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Store & Share
• deF!ND
• skoob
• Half-size SIM card

Awards & Recognition

• Corporate Governance Asia: Asian Excellence Awards for Best CSR and Best Environmental Responsibility
• World’s Most Ethical Companies by Ethisphere Institute
• Best Mobile Operator and Best Internet Service Provider by Hardwarezone.com and HardwareZone magazines
• Winner in the Telecommunication Services category at the Computerworld Singapore Customer Care Awards 2011

Environmental Metrics

ESG Focus Areas

• Marketplace and Customers
• Community
• People
• Environment

Environmental Achievements

• 2.2% reduction in energy intensity in FY2014 from FY2013
• 96% of base stations (new and upgraded) converted to energy-efficient ones
• 10.5% reduction in total water use from FY2013 to FY2014

Social Achievements

• Raised S$2.75 million for SingTel Touching Lives Fund
• Clocked ~12,000 staff volunteering hours
• Improved staff turnover rate at 12.9%
• CSR score of our staff engagement was 85%, 4% higher than Singapore National Norm
• SingTel emerged top among 4 home-grown companies in the Top 20 Most In Demand Employers List in Singapore

Governance Achievements

• Included in the Dow Jones Sustainability Australia Index 2013 and 2014 World’s Most Ethical Companies ranking
• No substantiated incident of corruption during the reporting period
• Over 80% of workforce completed fraud awareness training

Climate Goals & Targets

Environmental Challenges

• Increasing energy consumption to operate networks due to growth in demand for mobile and ICT services
• Risks and pitfalls of internet and mobile applications for children and youth (cyberbullying, addiction, privacy loss)
• Service disruptions due to Bukit Panjang Exchange fire

Mitigation Strategies

• Investing in energy-efficient projects and exploring opportunities to reduce electricity use or use renewable energy
• Creating a mobile app to educate parents on cyber wellness and online safety
• Establishing an independent Board Committee of Inquiry to review the Bukit Panjang Exchange fire incident and make recommendations to enhance network resilience

Supply Chain Management

Responsible Procurement

• SingTel’s sustainable procurement policy and standards
• Key vendor engagement framework
• SingTel Supplier Code of Conduct

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3.1, UN Global Compact

Third-party Assurance: Ere-S Pte Ltd

Sustainable Products & Innovation

• mCash
• Network Lock
• Direct Carrier Billing
• G-Cloud

Awards & Recognition

• Asean ICT Gold Award for Digital Content for myBusiness
• IDC Service Provider of the Future Award
• Listed on the CDP Asia (ex-Japan) 2013 Climate Disclosure Leadership Index

Environmental Metrics

ESG Focus Areas

• Customer Experience
• Cyber Wellness and Online Safety
• Talent Development
• Sustainable Supply Chain
• Climate Change and Energy Management
• Community Investment
• Employee Health and Safety
• Data Privacy and Protection
• Inclusion of Vulnerable Groups

Environmental Achievements

• 97% of Singapore mobile base stations use green technologies
• CDP score of 80B for climate change disclosure and performance (improvement from 76C)
• Energy savings from various projects (e.g., chiller overhaul, energy-saving lighting)

Social Achievements

• Community investment of S$19.87 million in Singapore and Australia
• Launched notAnoobie, a cyber wellness mobile app for parents
• Optus Digital Thumbprint Programme reached over 54,000 high school students
• Over 26,600 staff volunteering hours in Singapore and Australia
• Introduced Singtel Cadet Scholarship Programme

Governance Achievements

• Included in World’s Most Ethical Companies 2014 for the fifth consecutive year
• Established Singtel Group Sustainable Supply Chain Management approach
• Implemented measures to ensure compliance with the Personal Data Protection Act (PDPA)

Climate Goals & Targets

Environmental Challenges

• Increasing electricity consumption due to network growth
• Packaging and disposal of electronic waste
• Infrastructure vulnerability to natural disasters
• Ensuring responsible supply chain management
• Maintaining customer data privacy and protection

Mitigation Strategies

• Established a Group Environment Strategy and Energy Management Strategy
• Expanded mobile phone recycling programme
• Investing in energy-efficient technologies (e.g., mobile base stations)
• Developed Singtel Group Sustainable Supply Chain Framework
• Investing in data protection measures and employee training

Supply Chain Management

Supplier Audits: CSR surveys on five key vendors in 2014, reviews of major network contractors and vendors in 2015

Responsible Procurement

• Group Supplier Code of Conduct
• CSR surveys and audits

Climate-Related Risks & Opportunities

Physical Risks

• Natural disasters (cyclones, bushfires)

Transition Risks

• Not disclosed

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI G4 – Core Level

Certifications: ISO 14001 (implied)

Third-party Assurance: Ere-S Pte Ltd

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Wattcost energy efficiency app
• Dash mobile money service
• Optus 10 Satellite

Awards & Recognition

• World’s Most Ethical Companies 2014
• Newsweek Green Rankings #29 globally and #1 in Singapore
• Sustainable Business Awards Singapore 2014 for Workforce Category
• Communications Alliance and Communications Day ACOMMS award for Optus Digital Thumbprint Programme
• Best Companies for Mums
• Aon Hewitt Global Top 20 Top Companies for Leaders
• Optus won best eLearning Model for ’Aspire 2 Brilliance’

Environmental Metrics

ESG Focus Areas

• Environment
• People
• Community
• Marketplace and Customers

Environmental Achievements

• A- score in CDP 2018, highest scoring telecommunications company in Hong Kong and Southeast Asia region
• Estimated carbon emissions avoidance of 7,987 tCO2e/year through the adoption of key energy programmes
• Achieved improvement in electricity intensity of 125 kWh/TB from 151 kWh/TB
• Received the Australia Packaging Covenant Organisation (APCO) Award
• Successfully concluded ten years of annual Plant-A-Tree Day with a total of 1,205 trees planted in Singapore by 2,320 staff volunteers

Social Achievements

• Training investment of S$26.1 million in Singapore and Australia
• Drove Future of Work with our HR2020 strategy to ensure that our people continue to stay relevant in this rapidly changing digital age
• Clinched three HR Excellence Awards 2018
• Listed on 2019 Bloomberg Gender-Equality Index and 2018 LinkedIn Top 25 companies to work for in Australia
• Community investment of S$20.3 million in Singapore and Australia
• Involved in standardisation working group of IEEE SA to establish the DQ (Digital Intelligence) framework as a global framework for digital literacy, skills and readiness
• Ten years of supporting Singapore Cancer Society with over S$2.3 million in total funding, benefiting 962 children and youth
• 26,709 staff volunteering hours clocked

Governance Achievements

• Highest ranked company in Singapore in the Governance and Transparency Index 2018 for the fourth consecutive year
• Total capital investment of S$1.72 billion in Singapore and Australia
• Launched FutureNow Innovation Centre to help enterprises accelerate their digital transformation

Climate Goals & Targets

Environmental Challenges

• Extreme climate-related events continued to disrupt businesses and cause catastrophic damage to community and the wider ecosystem in Australia.
• Australia introduced a new Modern Slavery Legislation.
• Need to improve in areas such as managing the extensive supply chain and ensuring responsible procurement practices.

Mitigation Strategies

• Strategy and mitigation plans to address the long-term effects of climate change and product stewardship.
• Exploring long-term renewable energy supply options.
• Updating Supplier Code of Conduct and engagement process to ensure that our supply chain operates to the highest level of human and labour rights as well as environmental practices.
• Adopting a risk-prioritised approach to due diligence and supplier engagement.

Supply Chain Management

Supplier Audits: 21 offshore facilities visited for Security Compliance Assessment; 100% of new suppliers with tenders above $200,000 assessed against ESG criteria.

Responsible Procurement

• ESG criteria assessment for new suppliers; sustainability questionnaire as part of on-boarding tender process; additional scrutiny on high-risk suppliers.

Climate-Related Risks & Opportunities

Physical Risks

• Climate-related natural disasters affecting business performance and network resilience and continuity

Transition Risks

• Carbon tax, energy costs, regulatory changes

Opportunities

• Development of energy-efficient products and services; renewable energy projects; ICT solutions enabling carbon footprint reduction for customers.

Reporting Standards

Frameworks Used: GRI Standards: Core option

Third-party Assurance: EY

UN Sustainable Development Goals

• 3, 4, 5, 7, 8, 9, 10, 11, 12, 13, 17

Singtel's initiatives and programs contribute to these SDGs through various environmental, social, and governance programs.

Awards & Recognition

• APCO Award; three HR Excellence Awards 2018; Best Retail Concept of the Year Award at the Singapore Retailers Association Retail Awards 2018; Best Mobile Service, Best Fibre Broadband and Best Pay TV Service Provider at HWM+HardwareZone Tech Awards 2019; ABCN 2018 Award for the Most Outstanding Member Company.

Environmental Metrics

ESG Focus Areas

• Environment
• People
• Community
• Marketplace and Customers

Environmental Achievements

• Won Singapore’s President’s Award for the Environment 2019
• Achieved a 70% reduction in carbon emissions intensity from the 2015 baseline, exceeding the 2030 target of 50%
• Signed first solar Power Purchase Agreement (PPA) in Singapore, installing a 1.65 MWp solar power system
• Over 84% of waste disposed via reuse, recycling, or incineration with energy recovery
• Estimated carbon emissions avoidance of 3,498 tCO2e/year

Social Achievements

• Launched #CURIOUS, a group-wide digital learning platform with 100,000 courses
• Pledged S$45 million to boost digital skills of workforce over three years
• Included in the 2020 Bloomberg Gender-Equality Index and Refinitiv Global Diversity & Inclusion Index
• Recognised by the Health Promotion Board with the 2019 Singapore HEALTH Award (Excellence)
• Attained the SkillsFuture Employer Award 2019
• Supported DQ Institute’s Child Online Safety Index (COSI)
• Digital Citizenship programme helped 114,000 students

Governance Achievements

• Named the most well-governed and transparent company in Singapore for the fifth consecutive year
• Updated Singtel Group Master Supply Agreement to include provisions to ensure suppliers comply with the Modern Slavery Act

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to COVID-19
• Bushfires in Australia
• Data breaches due to IT, process, and human errors
• Lapses in marketing communications in Australian operations

Mitigation Strategies

• Implemented business continuity plans and safety measures for employees during COVID-19
• Introduced Green Shoots programme to support Australian businesses affected by bushfires
• Improved data protection practices and training
• Independent review of systems and processes to tighten management of marketing communications

Supply Chain Management

Supplier Audits: 100% of new suppliers above $200,000 completed ESG assessment

Responsible Procurement

• ESG criteria assessment for new suppliers
• Updated Supplier Code of Conduct to address labour and human rights

Climate-Related Risks & Opportunities

Physical Risks

• Bushfires
• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Renewable energy adoption
• Energy efficiency improvements

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX Listing Rule 711 (A) and (B)

Certifications: OHSAS18001, bizSAFE Star, AS4801

Third-party Assurance: Ernst & Young

UN Sustainable Development Goals

• 3, 4, 5, 7, 8, 9, 10, 11, 12, 13, 17

Various initiatives aligned with these SDGs are described in the report.

Sustainable Products & Innovation

• Singtel UNBOXED (solar-powered unmanned retail store)
• 5G Home product

Awards & Recognition

• President’s Award for the Environment 2019
• APCO Award for sustainable packaging
• SkillsFuture Employer Award 2019
• Singapore HEALTH Award (Excellence) 2019
• HWM + HardwareZone Tech Awards 2020

Environmental Metrics

ESG Focus Areas

• Climate Change and Environment
• People and Future of Work
• Community Impact
• Sustainable Value Creation

Environmental Achievements

• Achieved A- leadership score in CDP 2020 for the fourth consecutive year
• Estimated carbon emissions avoidance of 73,226 tCO2e/year
• Improvement in carbon intensity of 0.0501 tCO2e/TB from 0.0665 tCO2e/TB last year
• Optus received Australian Packaging Covenant Organisation (APCO) Award for sustainable packaging for the fourth consecutive year

Social Achievements

• Training investment of S$16.8 million in Singapore and Australia
• Recognised by the 2021 Bloomberg Gender-Equality Index for the third consecutive year
• Included in the Refinitiv Global Diversity & Inclusion Index 2020 for the second time
• Recognised as the Employer of Choice in Asia at the HR Fest Awards 2020
• One of the first companies in Singapore to be part of The Valuable 500
• Community investment of S$37.65 million in Singapore and Australia
• Singtel Group’s Digital Enablement programmes supported close to 90,000 persons and 5,000 SMEs
• Singtel and Optus Future Makers 2020 supported ten start-ups
• Committed S$1 million to the Singtel Digital Silvers programme
• Donate Your Data saw 25.5 million GB data donated, helping about 15,000 students

Governance Achievements

• Long-term incentive plans for Singtel Group top management carry ESG targets
• Safeguarded customer interests by working with government agencies to block scam calls
• Completed sustainability assessment of supply chain and issued Optus’ first Human Rights and Modern Slavery Statements
• Ranked Top Telco in the Global Child Forum benchmarking study
• Singtel and Grab consortium awarded a digital full bank licence in Singapore

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting operations and accelerating digital adoption
• Australian bushfires and floods highlighting extreme weather patterns
• Transitional risks related to policy changes around climate change and energy efficiency
• Data privacy incidents and cyber security threats
• Scam calls targeting customers
• Supply chain disruptions

Mitigation Strategies

• Implemented workforce separation and tightened safety protocols
• Leveraged technology for employee engagement during remote working
• Developed a decarbonisation roadmap including renewable energy adoption
• Completed a detailed pilot study in New South Wales to understand physical and transitional climate risks
• Undertook bushfire prediction and adaptation exercise with CSIRO
• Strengthened data privacy and cyber security measures
• Worked with government agencies to develop processes to detect and block scam calls
• Published Optus’ first Human Rights and Modern Slavery Statements
• Completed sustainability assessment of supply chain

Supply Chain Management

Supplier Audits: 100% of new suppliers above $200,000 assessed against ESG criteria

Responsible Procurement

• Supplier Code of Conduct
• Sustainability questionnaire for new suppliers
• Sustainability assessment of top 100 suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather impacting network infrastructure (bushfires, floods)
• Long-term changes in climate and weather patterns

Transition Risks

• Policy changes around climate change and energy efficiency
• Supply chain risks
• Decarbonisation risks

Opportunities

• Development of new low-carbon solutions
• Investments in energy efficient technologies and renewable energy projects

Reporting Standards

Frameworks Used: GRI Standards: Core option, SASB Telecommunications Services (Industry Standard, Version 2018-10), TCFD

Certifications: ISO 45001

Third-party Assurance: Ernst & Young LLP

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 8: Decent Work and Economic Growth
• Goal 9: Industry, Innovation and Infrastructure
• Goal 11: Sustainable Cities and Communities
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action
• Goal 17: Partnerships for the Goals

Singtel's initiatives contribute to these goals through digital enablement, employee well-being, sustainable operations, community engagement, and partnerships.

Sustainable Products & Innovation

• UNBOXED Lite 5G experience zones
• Digital banking with Grab

Awards & Recognition

• A- leadership rating for CDP 2017-2020
• 2021 Bloomberg Gender-Equality Index
• Refinitiv Global Diversity & Inclusion Index 2020
• Employer of Choice in Asia at the HR Fest Awards 2020
• APCO Award for sustainable packaging
• Pinnacle Award at the Community Chest Awards 2020
• Volunteer Partner, Charity Platinum and Community Spirit Platinum awards

Environmental Metrics

ESG Focus Areas

• Climate Change
• Resource Management
• Diversity, Equity, Inclusion and Belonging
• Employee safety and well-being
• Talent attraction and development
• Digitally inclusive and empowered communities
• Online safety
• Sustainable supply chain management
• Product and service quality
• Ethical and fair business practices
• Data and customer privacy

Environmental Achievements

• Reduced scope 1 and 2 absolute emissions by 11.31%
• Reduced scope 3 emissions year-on-year by 56.20%
• Improved GHG emissions intensity to 0.030tCO2e/TB from 0.035tCO2e/TB
• Completed four solar energy generation projects, expected to generate 1,700MWh of energy annually
• Achieved A- rating for CDP Climate rating and A rating for CDP Supplier Engagement

Social Achievements

• Conducted first salient human rights issues assessment
• Your Voice Survey 2022 achieved a record participation rate of 91%
• Group employee engagement score increased by 13% since 2019
• Launched work-study programmes Catalyst and Fusion
• Expanded Optus U with new learning streams and tripled Tech Talent Graduate intake

Governance Achievements

• Established a dedicated anti-bribery and corruption (ABC) compliance function
• All Board of Directors completed mandatory sustainability training
• 20% of Top Executive’s long-term incentive plan remuneration policies are tied to specific KPIs, such as reaching 32% of female employees in management by FY2025

Climate Goals & Targets

Environmental Challenges

• Optus suffered a cyber attack resulting in the exposure of customers’ personal information
• IMDA imposed a S$50,000 fine on Singtel for a breach
• Optus was fined A$13.5 million by ACCC for contravention of the Australian Consumer Law
• Minor lapses due to IT, process or human errors

Mitigation Strategies

• Committed to sharing learnings from the Optus cyber attack and taking corrective actions to prevent recurrence
• Improving practices and processes to reduce the recurrence of data breaches
• Educating employees on data privacy and cyber security
• Implementing a comprehensive ABC framework to strengthen ethical culture

Supply Chain Management

Supplier Audits: 5,227 suppliers engaged; 100% of new suppliers acknowledge Singtel Supplier Code of Conduct

Responsible Procurement

• Singtel Supplier Code of Conduct
• Sustainability risk assessment framework
• Shadow carbon price

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Bushfires
• Extreme heat

Transition Risks

• Carbon pricing
• Capital allocation
• Stranded assets

Opportunities

• Development of green and low-emission ICT solutions
• First-mover advantage as a climate leader
• Brand recognition as a reliable telco during extreme weather

Reporting Standards

Frameworks Used: GRI Universal Standards 2021, TCFD, SASB, GSMA ESG Metrics for Mobile

Certifications: ISO 14001, ISO 45001

Third-party Assurance: Ernst & Young LLP (EY)

UN Sustainable Development Goals

• Goal 3: Good health and well-being
• Goal 8: Decent work and economic growth
• Goal 9: Industry, innovation and infrastructure
• Goal 11: Sustainable cities and communities
• Goal 12: Responsible consumption and production
• Goal 13: Climate action
• Goal 17: Partnerships for the goals

Initiatives aligned with these goals are described throughout the report

Sustainable Products & Innovation

• Green bundle with WiFi6 devices
• Sustainable modem made with 95% recycled plastics
• Redesigned Singtel TV set-top box packaging

Awards & Recognition

• Bloomberg Gender-Equality Index
• CDP Climate and Supplier Engagement ratings
• Clean 200
• World Benchmarking Alliance’s Digital Inclusion Benchmark
• Community Chest Awards
• HR Excellence Awards
• Asia Sustainability Reporting Awards
• Loyalty & Engagement Awards
• Good Company ranking

Environmental Metrics

ESG Focus Areas

• Climate Change
• Resource Management
• Diversity, Equity, Inclusion and Belonging
• Employee safety and well-being
• Talent attraction and development
• Digitally inclusive and empowered communities
• Online safety
• Sustainable supply chain management
• Product and service quality
• Ethical and fair business practices
• Data and customer privacy

Environmental Achievements

• Reduced scope 1 and 2 absolute GHG emissions by 7.14%
• Achieved GHG emissions intensity improvement of 0.024tCO2e/TB
• Reduced scope 3 emissions by 33.46%
• Achieved an A score for the annual 2023 CDP climate change assessment
• Achieved an A score for CDP Supplier Engagement
• Increased overall electricity consumption backed by renewables (including mandatory LGCs) from 19.32% to 21.61%

Social Achievements

• Launched BIG Marketplace to support employee career development
• 83% of workforce strongly resonated with Group purpose, Empower Every Generation
• Received the ‘Fair and Progressive Employment Practices’ and ‘Work-Life Excellence’ awards at the 2023 Tripartite Alliance Awards
• Launched Cyber Elevate training programme to improve cyber security resilience of SMEs
• Optus partnered Australian Financial Crimes Exchange to introduce Call Stop, hindering customers from reaching fraudsters
• Optus Reflect Reconciliation Action Plan launched to improve employment opportunities for Aboriginal and Torres Strait Islanders

Climate Goals & Targets

Environmental Challenges

• Optus suffered a nationwide outage in November 2023

Mitigation Strategies

• Optus is fully cooperating with Australian regulator reviews and is investing in network resilience

Supply Chain Management

Supplier Audits: 217 top GHG emitting suppliers engaged on CDP questionnaire

Responsible Procurement

• Singtel Group Supplier Code of Conduct; Responsible Procurement Taskforce established; revised Group Procurement Framework; Optus sustainable procurement guidelines launched

Climate-Related Risks & Opportunities

Physical Risks

• Surface water flooding (Singapore)
• Bushfires (Australia)
• Riverine flooding (Australia)
• Extreme heat

Transition Risks

• Increase in carbon pricing
• Insufficient capital allocation
• Risk of stranded assets
• Counterparty risk

Opportunities

• Development of green and low-emissions ICT solutions
• First-mover advantage as a climate leader
• Brand recognition as a reliable service provider during extreme weather

Reporting Standards

Frameworks Used: GRI Universal Standards 2021, SASB Telecommunications Services Standard, GSMA ESG Metrics for Mobile, TCFD

Certifications: ISO 14001, ISO 45001, Data Protection Trustmark (IMDA)

Third-party Assurance: Ernst & Young LLP (EY)

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 8: Decent Work and Economic Growth
• Goal 9: Industry, Innovation and Infrastructure
• Goal 11: Sustainable Cities and Communities
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action

Initiatives aligned with SDGs detailed in the report

Sustainable Products & Innovation

• SingVerify; Ultra WiFi 5G Modem (Optus)

Awards & Recognition

• Asia Sustainability Reporting Awards; Community Chest Awards; HR Excellence Awards; Singapore Governance and Transparency Index; Steward Leadership 25; Sustainability Impact Awards; ACOMMS Awards; Good Company

Environmental Metrics

ESG Focus Areas

• Climate Change
• People and Future of Work
• Community Impact
• Sustainable Value Creation

Environmental Achievements

• Reduced total GHG emissions by 30.8% to 2,962,121tCO2e compared to the previous year. Scope 1 and 2 absolute GHG emissions were 7.1% lower at 409,120tCO2e, and scope 3 emissions fell by 33.5% to 2,553,001tCO2e.
• Increased use of energy backed by renewable sources to 9.3% through solar PV systems and Energy Attribute Certificates.
• Launched Ultra WiFi6 modem with 95% recycled plastic casing and 100% recyclable packaging (Optus).

Social Achievements

• Launched enhanced healthcare and medical benefits program.
• Partnered with Intellect to provide mental health services.
• Established three new employee networks: Early Professionals Group, RISE women’s support group, and Express Yourself group.
• Optus’ Donate Your Data initiative provided over 15 million GB of data to 6,335 individuals.
• Singtel Touching Lives Fund raised over S$57 million since 2002.
• Improved employee engagement score to 75%, placing Singtel in the global top quartile.

Governance Achievements

• Brought forward net-zero target to 2045.
• Renewed science-based targets with SBTi.
• Revised dividend policy to reward shareholders with core and value realisation dividends.
• Implemented internal carbon fee into emissions-intensive capital and operating expenditure.

Climate Goals & Targets

Environmental Challenges

• Macroeconomic uncertainty, inflationary pressures, and foreign currency pressures.
• Structural market declines in Optus' Enterprise fixed business and weak consumer sentiment.
• Intense competition in Singapore's telecommunications market.
• Competition risks in all markets and business segments.
• Data protection and privacy risks.
• Climate change risks (physical, transitional, and market expectations).
• Partnership risks.
• Merger & Acquisition risks.
• Cybersecurity risks.
• Talent shortage, especially in technology.

Mitigation Strategies

• Cost management and transformation programs.
• Cost optimization efforts.
• Investments in network resilience technology.
• Multi-year technology refresh strategy.
• Enhanced cybersecurity controls.
• Robust annual succession planning review.
• Comprehensive suite of recruitment, people development, and culture-building programs.
• Disciplined capital management approach.
• Asset recycling program.
• Internal carbon pricing.
• Supplier engagement program.
• Responsible Procurement Policy.

Supply Chain Management

Responsible Procurement

• Responsible Procurement Policy
• CDP Supply Chain Programme

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Energy security
• Greenwashing
• Regulatory risks
• Escalating costs
• Scarcity of renewable energy

Opportunities

• Development of energy-efficient products
• Lower carbon products

Reporting Standards

Frameworks Used: SBTi, TCFD

Sustainable Products & Innovation

• Ultra WiFi6 modem (Optus)
• Energy-efficient equipment and technologies (Ericsson)

Awards & Recognition

• 'A' score on the CDP Climate Change List
• 'A' leadership score in the CDP Supplier Engagement rating