Climate Change Data

Environmental Metrics

ESG Focus Areas

• BankID service
• Role as an employer and partner
• Climate and environment

Environmental Achievements

• Data centers use 100% renewable energy
• Company purchases 100% fossil-free electricity for its office

Social Achievements

• Launched digital option for obtaining BankID using passport or national ID card
• Achieved a Trust Index of 84% in employee satisfaction survey
• Implemented a new whistleblower function

Governance Achievements

• All operations certified in accordance with ISO 27001
• Certified according to the Svensk e-legitimation quality mark and audited according to the eIDAS regulation

Climate Goals & Targets

Environmental Challenges

• Some users find it complicated to obtain and renew BankID
• Need to address digital exclusion for those without digital access

Mitigation Strategies

• Launched digital option for obtaining BankID
• Actively visited senior meetings and Telia's Digital initiative to provide information on BankID usage
• Investigating whether individuals with verified coordination numbers can obtain BankID

Supply Chain Management

Supplier Audits: 100% of business-critical suppliers audited

Responsible Procurement

• Supplier code of conduct including social, environmental, and governance requirements

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

• 9.1
• 10.2
• 8.5
• 5.1
• 17.6
• 16.5
• 13

Awards & Recognition

• Great Place to Work certified company