Climate Change Data

Environmental Metrics

ESG Focus Areas

• People
• Public
• Planet

Environmental Achievements

• Reduced biohazardous waste disposal by nearly 25% at key laboratory sites in 2014 (22% reduction from 2011 baseline, exceeding the 15% target)
• Overall Scope 1, 2, and 3 emissions decreased by 3.5% in 2014
• 2014 Electricity Usage dropped by 4% from 2013
• 2014 Natural Gas Usage decreased by 10% over 2013

Social Achievements

• Maintained employee retention rate at 88%
• Maintained new hire retention rate at 87%
• Maintained high performer retention rate at 93%
• Increased impact of Healthy U Healthy Q wellness program to 70% globally in 2014
• Total recordable injury rate in the U.S. was 0.58 in 2014 (9% reduction from 2013), well below the industry average of 1.1
• Increased total number of training hours by 25% over the prior year

Governance Achievements

• Completed a comprehensive business case project to define the value of sustainability at Quintiles
• Continued to expand customer feedback and engagement initiatives
• Achieved ISO 14001 certification for the Quintiles Group and three facilities (by late 2015)

Climate Goals & Targets

Environmental Challenges

• Reducing the environmental impact of business travel
• Developing more accurate ways to calculate paper usage and other waste stream generation globally
• Maintaining accurate data collection and reporting of energy and emissions footprint

Mitigation Strategies

• Enhanced efforts to optimize employee travel, increased teleconferencing, and a 10% increase in telecommuting activities
• Improved methods to collect and analyze energy usage data across facilities
• Data collection improvement project to enable more consistent, accurate, and frequent data collection and reporting

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct implemented in 2012
• Risk-based assessments of critical suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 guidelines

Certifications: ISO 14001 (for three facilities and the Quintiles Group by late 2015), LEED (Durham, NC; San Diego, CA; Overland Park, KS; Bangalore, India), BREEAM (Edinburgh, Scotland; Reading, UK)

Awards & Recognition

• American Heart Association’s Fit Friendly Worksite Gold
• Britain’s Healthiest Workplace, Honorable Mention Ragan’s Health care PR and Marketing Award
• Multiple country based Great Place to Work awards
• Computerworld magazine’s “100 Best Places to Work in IT”
• #1 CRO in CRO Quality Benchmarking Report by Industry Standard Research
• CEO Cancer Gold Standard Program (ninth consecutive year)

Environmental Metrics

ESG Focus Areas

• Wellness and safety
• Product innovation
• Environmental responsibility
• Ethical business practices
• Diversity
• Retention
• Internal hires
• Leadership development
• Volunteerism
• Customer and stakeholder feedback

Environmental Achievements

• Reduced hazardous waste in research and development labs by nearly 9%
• Reduced paper waste from U.S. sites by 65% since 2012

Social Achievements

• Employee retention rates held steady between 86% and 88% since 2013
• Healthy U Healthy Q program expanded to reach all employees in all regions
• Total learning hours increased over 11% over 2014
• $180,000 donated through matching gifts program

Governance Achievements

• Selected as an index component of the Dow Jones Sustainability Indices (DJSI)

Climate Goals & Targets

Environmental Challenges

• Increase in biohazardous waste generation in 2015 due to the acquisition of Q² Solutions
• Overall increase in Scope 1, 2, and 3 emissions by around 2.5% due to the addition of new sites
• Challenges in accurately calculating paper usage and waste generation globally
• Higher accident rates in 2015 due to increased number of drivers and enhanced reporting processes

Mitigation Strategies

• Continued focus on managing hazardous and biological waste streams
• Improved tracking, management, and reporting of emissions
• Developing more accurate methods for calculating global waste generation
• Increased communications and awareness of incident reporting, implementation of a new safety course

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Dow Jones Sustainability Indices (DJSI)

Certifications: CEO Cancer Gold Standard Program

Awards & Recognition

• World’s Most Admired Companies – Fortune
• Best CRO – SCRIP Awards
• Americas Best Employers – FORBES
• Asia-Pacific CRO of the Year – Frost & Sullivan
• InformationWeek Elite 100 – InformationWeek
• Fit Friendly Gold Award – American Heart Association

Environmental Metrics

ESG Focus Areas

• People
• Planet
• Public

Environmental Achievements

• Implemented measures to increase the efficiency of HVAC systems and reduce energy consumption of idle equipment
• Increased the percentage of sites engaging in waste reduction strategies
• Improved waste minimization, segregation, and disposal through enhanced training and awareness

Social Achievements

• IQVIA’s CEO Award program donated $100,000 to charities
• IQVIA Day provided employees a day off for volunteer activities
• Donated $50,000 to the North Carolina Disaster Relief Fund and $21,000 to match employee donations to the Red Cross after Hurricane Florence

Governance Achievements

• Established a policy framework to reinforce culture and core values
• Global Corporate Policies align with the Code of Conduct, “Doing the Right Thing”
• Over 98 percent completion rate for required compliance courses
• Implemented accident reporting processes across all merged and acquired entities

Climate Goals & Targets

Environmental Challenges

• Greenhouse gas emissions from business travel
• Waste management and disposal
• Implementing consistent accident reporting processes across all entities

Mitigation Strategies

• Efforts to decrease airline use and company car carbon emissions
• Increased teleconferencing and telecommuting
• Promoting transportation alternatives (public transit, ride-sharing, cycling)
• Waste reduction strategies and improved waste management practices
• Implementing a new “all hands” safety course and accident reporting processes

Supply Chain Management

Responsible Procurement

• IQVIA Supplier Code of Conduct

Climate-Related Risks & Opportunities

Awards & Recognition

• One of the 2018 FORTUNE “World’s Most Admired Companies®”

Environmental Metrics

ESG Focus Areas

• Planet
• People
• Public

Environmental Achievements

• Reduced global real estate portfolio by 110,000 square feet, contributing to an overall reduction of 7,743 tonnes in GHG emissions
• Reduced paper usage by 15 million sheets and decommissioned 200 printers, resulting in a combined reduction of 185 tons of CO2 emissions
• Achieved a Bronze Rating from EcoVadis

Social Achievements

• Invested in a common global learning platform
• Launched the Brave Minds employee value proposition
• Provided a variety of health and welfare benefit plans to employees and their family members
• Donated over $1 million to various health-related nonprofit organizations
• IQVIA Day encourages employees to participate and receive a day off to perform volunteer activities within their local communities.

Governance Achievements

• Established and maintains written guidelines for appropriate and acceptable conduct
• Implemented a robust Ethics and Compliance Program
• Provides various channels for employees to report potential or actual violations of law, regulation, or policy

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on human health and well-being (increased spread of infectious diseases, waterborne diseases, food insecurity)
• Increased energy consumption due to business growth
• Managing GHG emissions from business travel
• Improving data collection processes to reduce the use of estimated data in future years

Mitigation Strategies

• Implementing measures to increase the efficiency of HVAC systems and reduce energy consumption of idle equipment
• Using Energy Star certified equipment
• Extending the useful life of servers and other equipment
• Increasing the number of sites tracking energy and natural gas usage
• Decreasing airline use and company car carbon emissions
• Optimizing employee travel and increasing teleconferencing and telecommuting activities
• Promoting transportation alternatives (public transit, ride-sharing, cycling)
• Considering proximity to public transport when choosing new offices

Supply Chain Management

Responsible Procurement

• IQVIA Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Increased spread of infectious diseases
• Access to clean water
• Food insecurity
• Food hygiene issues

Transition Risks

• Increased energy consumption and operational costs

Opportunities

• Supporting customers in an expanded capacity as demand for healthcare and biopharmaceutical solutions rises

Reporting Standards

Frameworks Used: CDP

Certifications: ISO 14001:2004, OHSAS 18001

Sustainable Products & Innovation

• Energy efficient electronic data services

Awards & Recognition

• One of the 2019 FORTUNE “World’s Most Admired Companies®”,
• One of the Best Employers for Women 2019 by Forbes

Environmental Metrics

ESG Focus Areas

• Data privacy
• Cyber security
• Diversity & inclusion
• Climate change
• Waste management
• Sustainable procurement
• Ethics and compliance

Environmental Achievements

• Reduced global real estate portfolio by ~200,000 square feet (3%) in 2020
• Removed 100% of single-use plastic in all office facilities by the end of 2021 (target)

Social Achievements

• Launched IQVIA Cares, providing financial aid to over 2,200 employees experiencing hardship due to the pandemic
• Launched Black Outreach & Engagement Initiative to improve engagement among Black colleagues
• Increased disclosure on diversity and inclusion, providing key demographic data in public filings
• 81% favorable employee engagement rating (13 percentage point increase from 2018)
• Accelerated rollout of Employee Assistance Program to all employees

Governance Achievements

• Appointed a Board member to provide Board oversight of Sustainability and Corporate Citizenship program
• Reinforced ethics and compliance program through enhanced policies and management certification of compliance
• Joined the UN Global Compact

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impact on employees, operations, and travel
• Data privacy and cybersecurity risks
• Managing environmental impact of a largely remote workforce

Mitigation Strategies

• Implemented flexible work-from-home arrangements
• Developed robust safety protocols for on-site employees
• Launched COVID-19 relief program (IQVIA Cares)
• Increased cybersecurity efforts
• Reduced global real estate footprint
• Continued focus on energy efficiency and renewable energy

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Increased risk of infectious diseases, water-borne illnesses, food insecurity

Transition Risks

• Increased energy consumption due to growing demand for healthcare solutions

Opportunities

• Energy efficiency improvements, renewable energy use

Reporting Standards

Frameworks Used: SASB

Certifications: ISO 14001:2015, ISO 45001:2018

UN Sustainable Development Goals

• 12
• 13

IQVIA has identified four UN Sustainable Development Goals (SDGs) that it believes it can have the most impact towards advancing. A target is in place for SDG #12, and a target for SDG #13 will be created by 2023.

Awards & Recognition

• 2020 FORTUNE: World’s Most Admired Companies®
• Forbes: World’s Best Employers 2020
• Fierce Innovation Awards: Life Sciences Edition – IQVIA eCOA, Digital Health category
• American Business Awards: Gold Winner for Technology Innovation of the Year (RIM Smart) and Silver Winner for Most Innovative Company (IQVIA)
• Life Science Leader CRO Leadership Awards

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity and Inclusion
• Governance
• Data Privacy
• Cybersecurity
• Ethical Business Conduct

Environmental Achievements

• Reduced total GHG emissions year-over-year across Scopes 1, 2, and 3
• Continued to reduce energy consumption
• Transitioned to 100% renewable energy supply in Scotland laboratory
• Removed all single-use plastics from office facilities worldwide

Social Achievements

• Increased gender and racial/ethnic diversity of the Board
• Increased gender and racial/ethnic diversity of the workforce
• Improved employee engagement levels (85% favorable rating)
• Expanded Employee Resource Group (ERG) program
• Enhanced connections with Historically Black Colleges and Universities (HBCUs)
• Launched IQVIA Global Well-being Program (Healthy You)
• Launched Real Talk initiative for managers on D&I
• Launched Mentoring for Inclusion program
• Launched Sponsorship Program

Governance Achievements

• Amended Nominating and Governance Committee charter to explicitly state responsibility for ESG oversight
• Enhanced Board diversity with new appointments
• Adopted GRI, SASB, and TCFD reporting frameworks
• Publicly disclosed Employment Information Report EEO-1
• Implemented a Commitment to Compliance Performance Goal for all employees

Climate Goals & Targets

Environmental Challenges

• Climate change's potential impact on human health and well-being
• Increased cost of raw materials
• Increased insurance claim liability due to extreme weather
• Potential impact on revenue from fluctuating demand
• Acute physical risks from extreme weather events

Mitigation Strategies

• Reducing real estate footprint and business travel
• Investing in renewable energy and energy efficiency measures
• Implementing energy-saving measures (HVAC, equipment)
• Promoting lower-carbon travel options
• Implementing flexible work-from-home arrangements
• Utilizing a risk tool to identify threats and vulnerabilities
• Comprehensive business continuity and disaster recovery program

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Increased risk of infectious diseases
• Water-borne illnesses
• Food insecurity
• Extreme weather events

Transition Risks

• Increased cost of raw materials
• Increased insurance claim liability
• Fluctuating demand for products/services

Opportunities

• Expanded role supporting customers in disease treatment

Reporting Standards

Frameworks Used: GRI, SASB, TCFD

Certifications: ISO 14001:2015, ISO 45001:2018

Third-party Assurance: Apex Companies, LLC (2020 GHG data)

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 13: Climate Action

See page 18

Awards & Recognition

• FORTUNE World’s Most Admired Companies
• FORTUNE #1 Healthcare: Pharmacy and Other Services
• Six Human Capital Management Excellence Awards from the Brandon Hall Group

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity and inclusion
• Data privacy
• Employee well-being
• Ethical conduct
• Clinical trial safety
• Healthcare access and equity
• Cybersecurity
• Employee development

Environmental Achievements

• Reduced Scope 1 and 2 emissions in both absolute and per employee terms
• Increased Scope 3 emissions reporting boundary
• Achieved first My Green Lab certification for Q2 Laboratory in Livingston, U.K.

Social Achievements

• Launched Career Connections platform, an AI-driven talent marketplace
• Expanded Future and Emerging Leader Programs
• Introduced T&L navigator, a chatbot service
• Promoted extensive training portfolio, with over 1.3 million visits and 1.8 million e-learning programs completed
• Launched IQVIA’s new Employee Value Proposition (EVP)
• Launched eighth employee Resource Group (ERG), the Disabilities and Careers Network
• Increased participation in ERGs by 40%
• Continued development and implementation of Black Outreach and Engagement (BOE) initiatives
• Improved patient outcomes through Decentralized Clinical Trials (DCT) program, achieving GDPR validation
• Launched self-collection lab panel
• Connected devices business added 50 net new customers

Governance Achievements

• Refreshed the leadership of Board Committees
• Implemented a majority voting standard
• Adopted stockholders’ right to request a special meeting
• Declassified the Board
• Made over 20 distinct enhancements to corporate governance program since 2020

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to climate events (implied)
• Maintaining data privacy in a large global organization
• Cybersecurity threats
• Addressing health disparities among diverse populations
• Reducing the environmental footprint of clinical trials

Mitigation Strategies

• Submitted Scope 1, 2, and 3 emissions reduction targets to SBTi for approval
• Implementing sourcing tools to improve diversity across the supply chain
• Investing in enhancing cybersecurity capabilities
• Implementing BOE initiative, ERGs, and diversity-focused learning opportunities
• Exploring solutions to reduce clinical trial emissions through the Innovation Hub
• Developing a new process to decontaminate and recycle glass vials

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct (covering environment, ethics & compliance, health & safety, labor & human rights)

Climate-Related Risks & Opportunities

Physical Risks

• Chronic physical impacts of climate change on human health (changes in disease rates, immunity, spread of infectious diseases, malnutrition, contaminated water)

Transition Risks

• Increased cost of raw materials
• Increased insurance claim liability
• Potential impact on revenue from fluctuating demand

Opportunities

• Increased demand to support customers in extended capacity due to rising disease rates

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UNGC, SDGs

Certifications: ISO 14001, ISO 45001, My Green Lab

Awards & Recognition

• FORTUNE World's Most Admired Companies
• Brandon Hall Group Human Capital Management Excellence Awards (four awards)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Not disclosed

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Scope 3 emissions and overall decarbonisation of the supply chain
• Water scarcity and pharmaceuticals in the environment/antimicrobial resistance
• Lack of clear plans to reduce carbon emissions across the industry
• Lack of clarity on circularity hindering emission reduction targets

Mitigation Strategies

• Collaboration among industry players (e.g., PSCI, Together for Sustainability)
• Strengthening ties with upstream and downstream players
• Sharing supplier audits and assessments among members
• Clear communication of requirements from licence holders to suppliers
• Initiatives like Ferrer Pharma's Sustainable Packaging Model
• WHO's Operational Framework for Sustainable Healthcare Systems

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier sustainability requirements

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Ferrer Pharma's Sustainable Packaging Model

Awards & Recognition

• Not disclosed